Zendesk is designed for different types of users, so it is only normal that you can utilize the features of the app. The ticketing software provides for an improved customer experience for your company. It ensures that customer tickets are monitored, prioritized, and resolved.
Also, Zendesk stands out with its Help Desk feature. This feature is designed with optimization in mind. A feature not many competitors have regarded in the past.
Below are the two key features of Zendesk:
This feature ensures that common tasks are automated to provide more time for your agents and improve their productivity. The Help Desk also provides macros, a form of automated messaging that allows for personalized replies to frequently asked questions.
Furthermore, the Help Desk allows your team to view real-time data on specific actions occurring in the system. An example of this is when your agent is notified of who is currently viewing a ticket at a particular time.
A unique feature of Zendesk is the ticketing system. The ticketing system is like a shared inbox that gathers all customer support requests into a particular place. Doing this provides an audit trail, centralized hub, and workflow along multiple channels.