ManageEngine Review 2025
ManageEngine ITSM Plans & Pricing
ManageEngine Comparison
Expert Review
Pros
Cons
Customer Support
ManageEngine offers online live chat, e-mail support, and phone support.
Contact support via Toll free number at: 1-888-720-9500
US: +1 408 916 9300
UK: 0 800 028 6590
Australia: 1800 631 268
Personal Experience with Support:
Though customer support is responsive, Customer service and support from ManageEngine needs to improve. They treat issues as “it must be your (customer) problem” with little investigation.
Additional resources:
•Product videos (New)
•Performance guide
•Quick start guide
•Security advisory
•Masterclass 2022(New)
•Security policy(New)
•User guide
•Forums
•Troubleshooting
•Join web conference
•Tips & tricks
•Best practices guide
•ITSM videos(New)
•ITSM cares(New)
Features & Functionality
General Features
ManageEngine offersoffers a lot of features to effectively manage several devices anytime from single desk, plus great features and functions, making it stand out from other contenders in the market.
Here’s a summary of the features: API · Activity Tracking · Alerts / Escalation · Alerts/Notifications · Approval Process Control · Asset Lifecycle Management · Asset Tracking.
Main features include:
Identity and access management:
Active Directory & M365 management | MFA & SSO | Zero Trust | PAM
Manage, govern, and secure digital identities and privileged access.
Enterprise service management:
IT service delivery | Customer support | IT asset management
Design, automate, deliver, and manage IT and business services.
Unified endpoint management and security:
Desktops | Laptops | Servers | Mobile devices | Browsers
Manage and secure desktops, servers, laptops, mobile devices, and web browsers.
IT operations management:
Network monitoring | Server monitoring | Applications management
Monitor and manage your network, servers, and applications.
Security information and event management:
Log management | Security auditing | Threat detection and response | UEBA
Secure your network from cyberattacks and ensure compliance.
Advanced IT analytics:
IT operational analytics | Predictive analytics | Augmented analytics
Visualize IT data and gain actionable insights into IT operations.
Integrations:
ServiceDesk Plus offers powerful native integrations with industry-leading apps from ManageEngine to give you a 360-degree view and control of your IT operations, it offers convenient integrations that connect your ITSM with your organization’s business processes.
ManageEngine can be integrated with: QuickBooks, QuickBooks Online, Zoho Integrations (CRM/Books/Invoice), Zoho Creator Integration, Zoho Reports/ME Analytics Plus Integration, MDM Integration Op Manager Integration, PMP Pro Integration, Desktop Central, Salesforce Integration, ADMP Integration., Telephony Integration, Maps Integration.
Incident Management
Efficiently handle and resolve IT incidents.
Problem Management
Identify and solve recurring issues with advanced solutions.
Change Management
Effectively manage IT infrastructure changes.
Request Management
Simplify service request processes for IT teams.
Reporting
Generate detailed reports for insights and decision-making.
Ease Of Use:
User experience (UX) refers to a person’s overall experience with a product, system, or service. It encompasses all aspects of human-computer interaction and product ownership that are practical, experiential, affective, meaningful, and valuable.
In the case of ServiceDesk Plus from ManageEngine it’s fairly easy to implement and provides the most basic needs of an IT support application.
It works on the basis of ITIL standards. Reports related to incidents can easily exported and represented to the management.Managing Incidents and Support team is quite simple and easy from the portal.The interface is very friendly, you don’t need to have so much knowledge about ITIL before implementing the software, and ServiceDesk Plus will help you to improve your Help Desk service.
Verdict:
ServiceDesk Plus is an excellent product for logging, tracking and monitoring the service desk requests. The ability to track and manage the request workflow is extremely beneficial. It makes the requirements, bugs, and concerns raised for a specific project visible. A request can be assigned to a group of developers or individual developers who will work on it. The timelines can also be defined in terms of the project’s requirements.
It has a lot of built-in templates that you can customize to fit your organizational needs. All of the features I was looking for in a service desk software, such as managing software deployment, desktop/server management, and add-ons for change, problem, and incident management, were available, plus a great support!
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