About Zoom

Category: VoIP
Zoom is a modern cloud phone system that offers a single platform for chat, voice, video, and meetings. Zoom is a global platform with HD audio and enterprise-grade reliability and quality. Additionally, it offers PBX features that allow employees to communicate and interact in new ways.

Company: Zoom Video Communications, Inc

Zoom is a frictionless communications platform is the only one that started with video as its foundation, and we have set the standard for innovation ever since. Therefore, it is an intuitive, scalable, and secure choice for large enterprises, small businesses, and individuals. Founded in 2011, Zoom is publicly traded and headquartered in San Jose, California.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 5.0
Support 4.5

Pros

  • Intelligent call routing & management
  • Centralized management
  • Reliable and secure
  • Quick response for support issues

Cons

  • Consumes a lot of computer battery power

Zoom Comparisons

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Plans & Pricing

Zoom phone price plans are cost-effective, convenient, and transparent. Unfortunately, the VoIP business phone system offers neither a trial period nor a money-back guarantee. Below are the details of each price plan.

Optional Add-on Plans

Optional add-on plans require you to have at least one licensed user. See below for these add-on plans.

  • Zoom phone power pack for $25/user/month
  • Toll-free numbers for $10/month
  • Additional phone numbers for $10/month
  • International calling add-on for $10/month
Pay As You Go
$10
/mo /user
Free Zoom Meetings
Unlimited Regional Calling
$15
/mo /user
Free Zoom Meetings
Pro Global Select
$20
/mo /user
Free Zoom Meetings

Pay As You Go

The “Pay As You Go” package begins with $10 per month per user. This price plan is available only for US and Canada numbers. Make and receive calls from multiple devices or/and applications. Enjoy extension to extension and outbound calling. Furthermore, the company provides advanced phone features.

Unlimited Regional Calling

Get unlimited regional calling for US and Canada for $15 per month per user. You can also get an optional add-on with unlimited calling to 18 countries. In addition, get advanced phone features with domestic SMS and MMS. Like the “Pay As You Go” plan, “Unlimited Regional Calling” allows you to make and receive calls from multiple devices or/and applications.

Pro Global Select

Pro Global Select plan enables you to select calling from more than 40 territories and countries. This package starts at $20 per month per user. In addition, you can get interactive features like direct dial number, unlimited domestic calling in one of the 40 plus territories and countries, and even more.

Ease of Use

The Zoom cloud phone system offers an easy-to-use centralized administration portal that allows you to manage users and monitor business interactions effectively. You can have an easy-to-use caller ID and dialing personas. In addition, integrated directories enable the team to call a coworker easily. According to Steve Mandelbaum, VP of Business Solutions, the Zoom phone is easy for end-users, and we are excited to deploy it to our employees.

Customer Support

Zoom offers reliable customer support to its customers. You can buy premier support plans with prioritized responses and dedicated management.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available at 1-888 799 9666
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

Everyone wants powerful features at low prices. This is what Zoom is offering. Look at the following sections for some of the vital features.

Listen (Monitor)

This feature enables a user to monitor a call silently. For example, an assistant can take notes for an executive using this feature.

Zoom Meetings

Video conferencing is one of the most demanding features every business needs today. Since the inception of Covid-19, work-from-home requires video conferencing tools to establish connectivity between a company and its employees. Zoom offers streamlined and powerful video conferencing with real-time messaging and content sharing from mobile and desktop

Zoom Phone Power Pack

The power pack offers three features. Below is the list of these:

  • Get desktop user experience with a power pack. Streamline call handling with an expanded contact window for a user with a steady call volume.
  • Team SMS functionality enables auto-receptionist and call queue phone numbers to be reached via MMS/SMS.
  • It enhanced call queue analytics.

Zoom Phone Administration

Get a powerful administrator portal to provide, manage, and monitor your VoIP phone system anywhere. You can also get Call Queues, Contact Center Integration, Global Call Routing, Auto Attendants, etc.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

Zoom cloud phone system provides you with modern cloud business communication. You can make and receive seamless calls over WiFi, cellular voice connections, and cellular data. The phone support is available for Android, iOS, macOS, and Windows. For a business, every call is important, and you cannot miss any calls. Zoom offers intelligent call routing and management whereby every call is connected efficiently. Moreover, the Zoom phone provides various exciting features, such as Zoom Phone Power Jack, Call Routing & Management, Modern Mobile & Desktop apps, Auto Attendant/IVR, Call recording, Voicemails, and more.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

Zoom User Reviews

E
Evelyn K
Assistant Manager
02-10 employees
Used for: Less than 6 months
28 Apr - 2022

Highly Recommended

Zoom Phone has become an essential tool on my daily life. It has helped me be more productive and efficient. Using all the tools and maximizing my time means that my meetings remain of high quality. Using Zoom Phone on your computer is highly recommended.

A
Alice V
Teacher
Education Management, 02-10 employees
Used for: 6-12 months
01 May - 2022

Robust features

Zoom phone has been a generally positive experience for me. I like it, although it does need some improvement. Overall, it facilitates smooth operations.

Pros

With video calling and the cloud-based phone system, I can easily and smoothly communicate with clients and colleagues.

Cons

The notification system is not as accurate and needs some improvement

D
Daniel S
Business Development Manager
11-50 employees
Used for: Less than 6 months
11 Jan - 2022

Great for Hybrid work

We wanted a solution that could work for a hybrid office.

Pros

It was possible to port over and reuse our numbers. Call queues and auto-attendant features are also essential.

Cons

We didn't know ahead of time that this limitation would prevent us from using the SMS feature with our ported numbers.