About 8x8

Category: VoIP
With 8x8, you get robust security, reliability, chat, video conferencing, integrated contact center, and other business-critical features. Furthermore, this cloud-based business phone system is flexible, scalable, and affordable.

Company: 8x8 Inc.

As a leading provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, 8x8, Inc. is transforming the future of business communications. 8x8 helps teams and individuals collaborate faster so they can work smarter. Businesses can delight customers and accelerate their businesses by using real-time business analytics and intelligence across all interactions and channels.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.0
Features 4.0
Support 4.0


  • Save up to 25% on annual billing
  • Streamline vendors, cut costs
  • 99.999% uptime guarantee
  • Unlimited calling to up to 48 countries


  • Consume much data bandwidth
  • Voice latency

8x8 Comparisons

Plans & Pricing

The 8×8 Work offers very cost-effective price plans. For example, you can save up to 25% on annual billing. In addition, the company offers a one-month free trial. The following sections detail the pricing.

8x8 Express
/mo /user
Free Trial
8x8 X2
/mo /user
Free Trial
8x8 X4
/mo /user
Free Trial

8×8 Express

8×8 Express starts at $15/user/month with a 30-day free trial. This plan supports up to 10 users. You can have various interactive features, such as voice, SMS, video, unlimited calling in Canada and the USA, auto-attendant, voicemail, intelligent call routing, music on hold, etc.

8×8 X2

Just pay $24/user/month in the case of annual billing. However, if you choose a monthly plan, you need to pay $32/user/month. This package incorporates video meetings with up to 500 participants, unlimited voice calling to 14 countries, business SMS/MMS, 99.999% uptime guarantee, integration with Slack, SFDC, Microsoft Teams, etc.

8×8 X4

Enjoy advanced call handling and analytics at $44/user/month on annual billing (23% discount) and $57 in the case of monthly billing. The 8×8 X4 includes everything in the 8×8 X2 plan. Plus, you can have unlimited voice calling to 48 countries, supervisor analytics, monitoring, whisper and barge, and more.

Ease of Use

You can easily set up and deploy an 8×8 business VoIP phone system. Moreover, administrators can easily set permissions for employees to access sites and information. The 8×8 Work’s Analytics API makes it easy for you to combine communication data with business-critical systems.

Customer Support

The 8×8 Work provides a great customer support section. In addition, the support page includes a search bar where users can look into the knowledge base.

24/7 Help & Support
24/7 Help & Support
24/7 help and support section is available.
Phone Support
Phone Support
Mon-Sat, 6 AM to 6 PM PT
Live Online Chat
Live Online Chat
Live chat is available.
Video Tutorials
Video Tutorials
Video tutorials are available
8x8 Work offers a FAQ section.
The blog section is available.
Features & Functionality
General Features

The 8×8 Work provides you with interactive and powerful features to make you survive and thrive in the VoIP industry. See below for some business-critical features.

Multi-Level Auto Attendant

Auto Attendant is the automated receptionist that provides custom calling via multiple menus. For example, this function may transfer calls to different company departments, such as the IT department, human resource department, café, etc. With multi-level Auto Attendant, you can create many Auto Attendants, and each of them can have various profiles. Furthermore, you can configure multiple call flows based on your setup rules.

Role-based Access Controls

Administrators use this feature to create permissions for employees. Moreover, they can create custom roles or system-created roles for employees’ specific needs. In this way, administrators can have more control, visibility, and security.


The 8×8 Work provides you with a single platform to get explicit, aggregated analytics across your cloud communication. In addition, the 8×8 Work can deliver readily available and accurate analytics to aid decision-making and solve business problems.  

3-Way Calling

It is also known as conferencing calling, which allows you to talk to two different parties in a call for simple audio collaboration. The 8×8 Work supports up to 50 participants at a time.

  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service

8×8 Work supports seamless integration with a wide range of business applications such as CRM systems, Microsoft Teams, Salesforce, Google Workspace, 1 CRM, copper, Microsoft Dynamics 365, HubSpot, Freshdesk, Servicenow, Pipedrive, Oracle NetSuite, Azure, Zoho, Zendesk, OpenText Workforce Management, NICE Enterprise Workforce Management, Community Workforce Management, Verint Workforce Management, Pipkins Workforce Management, eAgent, Copper, Bullhorn, Flowdock, Fleep, Okta, iMeet, GroupMe, Gitter, Planio, Mattermost, IRC, Skype, Salesforce Chatter, Rocket. chat, Webex Teams, Telegram, Slack, Calabrio Workforce, Alvaria Workforce Management, Chat for Yammer, Office 365, NetSuite, Microsoft Dynamics, Outlook, SugarCRM, VTiger, Genesys Cloud CX, Google Cloud Meetings, and NetSuite.

  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups

8×8 Work Business Phone System supports cloud PBX to onboard employees more effectively and manage and scale customers’ voice services. This cloud-based phone offers award-winning voice quality in the office or on the go. Establish connectivity with customers, collaborators, and colleagues with 8×8 Work.
8×8 Work provides you with powerful features, including enterprise-grade cloud PBX with auto-attendant, visual voicemail, call recording, multi-level auto attendant, unlimited calling, fax, SMS, 3-way calling, call waiting & parking, call forwarding & transfer, caller ID, call blocking, do not disturb, call queues, call monitoring, ring group, overhead paging, local number porting, direct dial number, and music on hold. So, if you want a cost-effective and feature-rich VoIP phone system, the 8×8 Work should be your first and best bet.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

8x8 User Reviews

Robert B
11-50 employees
Used for: 6-12 months
05 May - 2022

The app works very well with any headset.

In other words, you can enable the 8x8 extension and by clicking the number, the 8x8 app will immediately make the call

Francine L
11-50 employees
Used for: Less than 6 months
01 May - 2022

Easy to utilize phone system

Using 8x8 advanced features, we are able to monitor users' call numbers, without needing a separate phone line


It sometimes has a slight delay, which is likely caused by the fact that it runs over data rather than cellular. Talking over each other can be frustrating when this happens