Atera Remote Desktop Review For 2025
Atera Remote Desktop Plans & Pricing
Atera Comparison
Expert Review
Pros
Cons
Atera Remote Desktop's Offerings
Atera allows you to pay per technician. There are three (3) price plans. The product is offered for unlimited agents and devices. Furthermore, there are no onboarding or hidden costs. Below is the description of each price plan.
Customer Support
Atera’s Customer Portal is your customers’ personalized and unique support site where they can access knowledge base articles; open tickets and track their status. For “main contacts” only, they can view all company tickets. The Helpdesk Agent allows customers to create a ticket very quickly with a hotkey shortcut.
Furthermore, the company provides you with a 24/7 live chat, email support, blogs, and FAQ section.
Features & Functionality
General Features
Robust Security
Atera protects all remote sessions with 256-bit encryption and TLS. Besides, passwords and user IDs are encrypted at rest and in flight. Moreover, management events, file transfers, and all connections are logged.
Remote Monitoring and Management (RMM)
With Atera’s remote monitoring and management feature, you can control and monitor hundreds of networks from a single console (see the screenshot below).
Professional Service Automation
Professional Service Automation (PSA) is a powerful feature that is equipped with CRM functionality. With this, you can manage all customer information in a central place. The information includes tickets, SLAs, devices, contracts, contacts, file attachments, and even more
Cross-Platform Compatibility
Atera platform allows you to manage computers from practically any device. You can access all of your servers, Macs, Windows, and Windows workstations from any system such as iOS, Mac, Windows, or Android device. In addition, you can also access it from Chromebook or Chrome browser.
File Transfer
The file transfer is simple and secure in both unattended or attended support sessions. The full feature is only available for the Growth price plan (15 GB/month) and Power price plan (50 GB/month). Pro users can only view and search files remotely.
Integration
Atera can be integrated with Splashtop. Doing so can allow your customers to establish connectivity from home to their PCs at work within a short amount of time.
Administration
Streamline IT management with powerful admin tools.
Platform
Compatible with various operating systems and platforms.
Communication
Enable seamless collaboration with communication tools.
Software Types
Choose from standalone or integrated remote desktop solutions.
Ease Of Use:
To use Atera, the first step involves logging in. Typically, you just need to add an email address and password to create your account (see the screenshot below). However, the company highly recommends setting up Two-Factor Authentication (2FA). Atera’s Helpdesk and Ticketing system allow you to manage clients with ease and simplicity. Moreover, you can easily connect remotely with ScreenConnect, TeamViewer; Splashtop Remote Access, and Splashtop SOS. Anyone having a basic knowledge of remote desktop tools can use this product easily.
Verdict:
Atera is developed specifically for MSPs and IT support companies of any size. This software solution combines Remote Monitoring & Management (RMM), Professional Services Automation (PSA), 24/7 customer support, reporting, billing, ticketing, helpdesk, and patch management, and remote access into one powerful platform. The product offers brilliant features that encompass robust security, cross-platform compatibility, file transfer, and integration.
If you are an MSP and looking for a remote desktop solution, RMM, or/and PSA, Atera would be the best fit for your company to meet your customer needs.
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