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About Atera

Category: Remote Desktop

Atera remote desktop solution is working in more than 75 countries. This software platform offers remarkable features that incorporate RMM, PSA, file sharing, integration, robust security, and cross-platform compatibility. The product is easy to use and provides 24/7 customer support.

Company: Atera

Atera is a well-known IT service management software developed in Tel Aviv, Israel. It has offices in North America and Europe and has been in business since 2011. Atera is known for being the first company to combine remote control, PSA, and RMM in a single hub. The following functions were merged into one portal, which greatly simplified IT service management. Its scalable IT service management tools are ideal for SMBs and startups that are rapidly growing.

In-Depth Analysis

Overall

Price 4.0

Ease Of Use 4.0

Features 3.5

Support 4.0

Pros

Easy to use, fast, and reliable
Price: per technician, not per device
Free version and free trial
Integration with TeamViewer & Splashtop

Cons

The ticket system takes too long to work and view the time entries
File size limitation during file transfer is frustrating

Atera Comparisons

Plans & Pricing

Atera allows you to pay per technician. There are three (3) price plans. The product is offered for unlimited agents and devices. Furthermore, there are no onboarding or hidden costs. Below is the description of each price plan.

Pro

$89

/mo/technician

Growth

$129

/mo

FREE trial

Power

$169

/mo/technician

Pro

The Pro price plan starts at $89 per month per technician. For annual payment, you need to pay $79 per month per technician.

Growth

The growth price plan is $129 per month and $119 per month for monthly and annual payments respectively. This plan also offers a free trial, unlike the other price plans.

Power

The Power price plan starts at $169 per month per technician. Annual payment costs you $149 per month per technician.

Featured prices can be updated and free offers may include additional terms.

Ease of Use

To use Atera, the first step involves logging in. Typically, you just need to add an email address and password to create your account (see the screenshot below). However, the company highly recommends setting up Two-Factor Authentication (2FA). Atera’s Helpdesk and Ticketing system allow you to manage clients with ease and simplicity. Moreover, you can easily connect remotely with ScreenConnect, TeamViewer; Splashtop Remote Access, and Splashtop SOS. Anyone having a basic knowledge of remote desktop tools can use this product easily.

Customer Support

Atera’s Customer Portal is your customers’ personalized and unique support site where they can access knowledge base articles; open tickets and track their status. For “main contacts” only, they can view all company tickets. The Helpdesk Agent allows customers to create a ticket very quickly with a hotkey shortcut.
Furthermore, the company provides you with a 24/7 live chat, email support, blogs, and FAQ section.

24/7 Help & Support

There is 24/7 support available to all users.

Live Online Chat

There is a live chat

There is an option for all users to email the support team.

FAQ

The FAQ covers basic and advanced software-related issues.

Features & Functionality

General Features

Robust Security

Atera protects all remote sessions with 256-bit encryption and TLS. Besides, passwords and user IDs are encrypted at rest and in flight. Moreover, management events, file transfers, and all connections are logged.

Remote Monitoring and Management (RMM)

With Atera’s remote monitoring and management feature, you can control and monitor hundreds of networks from a single console (see the screenshot below).

Professional Service Automation

Professional Service Automation (PSA) is a powerful feature that is equipped with CRM functionality. With this, you can manage all customer information in a central place. The information includes tickets, SLAs, devices, contracts, contacts, file attachments, and even more

Cross-Platform Compatibility

Atera platform allows you to manage computers from practically any device. You can access all of your servers, Macs, Windows, and Windows workstations from any system such as iOS, Mac, Windows, or Android device. In addition, you can also access it from Chromebook or Chrome browser.

File Transfer

The file transfer is simple and secure in both unattended or attended support sessions. The full feature is only available for the Growth price plan (15 GB/month) and Power price plan (50 GB/month). Pro users can only view and search files remotely.

Integration

Atera can be integrated with Splashtop. Doing so can allow your customers to establish connectivity from home to their PCs at work within a short amount of time.

Features

Analytics/Reporting
Device Enrollment
Device Management
File Sharing
Image Editor
Remote Wipe

Screen Capture
Screen Record
Scrolling Capture
Text Extraction
Video Capture

Administration

Features

Diagnostics
File Sharing
Integrations
Remote Printing
Remote Reboot

Session Recording
Session Transfer
Unattended Access
Usage Information

Platform

Features

Applications Management
Cross-Platform Access

Mobile Device Access
Remote Device Control

Communication

Features

Screen Annotations
Text Chat

Video Conference Call
VoIP

Software Types

Features

Browser Application
Cloud-Based

Desktop Application
Mobile

Verdict

Atera is developed specifically for MSPs and IT support companies of any size. This software solution combines Remote Monitoring & Management (RMM), Professional Services Automation (PSA), 24/7 customer support, reporting, billing, ticketing, helpdesk, and patch management, and remote access into one powerful platform. The product offers brilliant features that encompass robust security, cross-platform compatibility, file transfer, and integration.

If you are an MSP and looking for a remote desktop solution, RMM, or/and PSA, Atera would be the best fit for your company to meet your customer needs.

Author: Fakhar Imam

Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.