About Dialpad

Category: VoIP
Dialpad is a cloud-based telecommunications company focused on smart engineering. The company offers four main product lines: Talk, Meetings (formerly UberConference), Support, and Sell. The products meet the needs of teams and facilitate communication with customers.

Company: Dialpad

With Dialpad, work comes together in one workspace for anywhere communication and collaboration. A world leader in communications AI, Dialpad offers the most advanced business telephone systems, unlimited text and group messaging, one-click video meetings, and an AI contact center. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.5
Features 4.5
Support 4.0

Pros

  • Accessible from multiple devices
  • Integrates with Google, Salesforce, and Zendesk
  • Use your pre-existing business phone numbers

Cons

  • Not available worldwide
  • Price is based on the number of users

Dialpad Comparisons

VS
VS
VS
Plans & Pricing

As compared to other VoIP providers, Dialpad’s prices are very reasonable. Instead of a fixed rate, they charge per user or agent. This gives smaller companies a slight advantage. Additionally, customers have the option to choose either a month-to-month plan or an annual contract.

Talk

Talk service is an excellent feature that is available on an AI-powered and cloud-based business phone system. This feature also works on computer systems, mobile devices, and corded phones. Talk service also provides you with some powerful services, such as voice communication, SMS messaging, and video calls. Talk service offers three different packages and below is their detail.

Meetings

Formerly known as UberConference, a Meeting is a web-based video conferencing tool that supports up to 100 participants. Collaborate in different time zones with international dial-in access for more than 50 countries. Moreover, the features like meeting lock, mute or unmute, and guest removal always keep you in control.

Support

Dialpad’s support product is designed with call centers in mind. This tool entertains you with real-time alerts, powerful reporting functionality, and integration options. And most importantly, there’s a built-in FAQ page to make sure that agents know how to deal with difficult situations.

Sell

With real-time coaching and an intelligent knowledge base, the Sell product makes it easy for your call center representatives to close leads and make sales.

Talk Standard
$15
/mo /user
14-day FREE trial
Talk Pro
$25
/mo /user
14-day FREE trial
Talk Enterprise
Custom
UberConference Free
$0
/mo /user
UberConference Business
$15
/mo /user
14-day FREE trial
Support Pro
$75
3 License Minimum, 14-day FREE trial
Support Enterprise
Custom
100 License Minimum
Sell Pro
$95
/mo /user
14-day FREE trial
Sell Enterprise
Custom

Talk Standard

Standard package plan is cost-effective and provides you with important features like unlimited calling in the U.S. and Canada, call forwarding, and HD video calling. It also includes real-time transcription and group messaging.

Talk Pro

The Pro package offers some additional features like international numbers, multi-office use, and automatic transcript logging. Another advantage is that it comes with advanced reporting tools and automatic recording. Finally, if you want more integrations, the Pro package is a must.

Talk Enterprise

Almost identical to the Pro plan, the Enterprise package comes with just a few extra features. You’ll get additional tools that include enterprise SLA and SCIM provisioning. In addition, this plan offers admin APIs and Okta compatibility

UberConference Free

With the capacity to hold ten participants, the free package comes with limited functionality. However, you can still share your screen and documents, record calls, and access meetings on a mobile application.

UberConference Business

The paid Business package comes with a lot more valuable features like custom hold music, analytics, and a team management portal. Unlike the free version, there are also no audio advertisements.

Support Pro

The Pro package features unlimited local inbound calling, custom voicemails, call forwarding, and many other must-have services for call centers.

Support Enterprise

With all the features of the Pro package, the Enterprise package offers some additional features, such as custom reporting and SCIM provisioning. Besides, you will also be able to enjoy 24/7 customer support.

Sell Pro

Comparable to the support packages, the Pro plan boasts real-time messaging between agents and supervisors, logging to Salesforce, and a community forum and knowledge base.

Sell Enterprise

The Enterprise package comes with a few extra features like API & webhooks and custom reporting tools.

Ease of Use

Dialpad’s installation process is easy. To get VoIP up and running, users do not need extra equipment or an IT department. The process is entirely online. Dialpad also provides a number of video tutorials covering everything from transferring calls to recording your voicemail. The cloud-based interface is very user-friendly and intuitive.

Customer Support

Offer the following:

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

All of Dialpad’s products come with powerful features that benefit businesses of all sizes. Here’s a brief overview of the most important features and why they’re so useful:

Customizable hold music
You’re likely never going to answer your phone on the first ring. Customizable hold music spares the caller from that dreadful silence everyone hates.

Historical call analytics
Analytics are crucial in a call center environment. You can see what agent picks up the quickest, the number of transfers in a particular department, and so forth.

Manual notes
There are times when you need to jot something down but don’t have a piece of paper in front of you. The manual notes tool is like a virtual sticky note that you can come back to later.

Real-time transcription
Real-time transcription is a powerful tool that converts calls and voicemail to text. This is a great feature to have if you want to send the context of a call by email.

Office 365 integration
Integration with Office 365 makes it a breeze to import your Outlook contacts into Dialpad. You can also view shared events and emails with your contacts.

A few features make Dialpad really stand out from its competitors. These tools are a must-have and are integral to every business.

Failover numbers
Missing a call can translate to lost money. If a call to one number doesn’t go through, Dialpad will transfer the call to one your failover numbers.

Web-based admin portal
The admin portal is a central location where you can modify your settings and manage all of your users.

Multiple operating system computability
Dialpad is compatible with Windows computers, Macs, Androids, and iOS platforms. This ensures that every employee has access to their business phone at all times.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

DialPad is a cloud-based VoIP service that doesn’t require expensive equipment or installation. The company’s four products are powered by artificial intelligence and contain powerful features like advanced analytics and Salesforce integration. Smaller businesses will appreciate the price point, but larger enterprises will still appreciate some of the features. There isn’t much of a learning curve for new visitors thanks to the variety of support channels and video tutorials available. You can easily set up your business phone and the simple interface makes it easy to manage your VoIP in the long run.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

Dialpad User Reviews

H
Howard B
International Affairs, 11-50 employees
Used for: 2+ years
03 Oct - 2021

Dialpad is simple and effective to use.

I like how easy it is to make calls from another number apart from your personal number to communicate with clients and customers, while also protecting your privacy. Moreover, I like how the application stores your entire call history, making it easy to access the previous calls that you might have missed. Also, I loved Dialpad is linked on both my laptop and my mobile phone (makes it easier to not miss any calls).

B
Bobby N
02-10 employees
Used for: 6-12 months
03 Oct - 2021

An awsome comunication tool

Video calls and messages. Also, customer service is great

Cons

connection some times is bad and affect communication