About FreshBooks

Category: Online Invoicing
Freshbooks is a SaaS cloud accounting software product operated by 2ndSite, Inc. Freshbooks offers powerful invoicing features for small and medium-sized businesses, and it’s renowned for its award-winning customer support.

Company: FreshBooks

FreshBooks is accounting software used primarily for small and medium-sized businesses. Its flagship program of the same name is a web-based SaaS model with a desktop site and mobile app. Additionally, it supports multiple tax rates and currencies and incorporates payroll and project features.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.5
Features 4.5
Support 4.5


  • Excellent custom invoicing
  • Automated reminders and late fees
  • Large number of integrations
  • Award-winning customer support


  • High cost per user
  • Manual balance sheet generation

FreshBooks Comparisons

Plans & Pricing

Black Friday Sale: Get 60% Off for 6 Months. Buy Now & Save

Monthly Plans
Get 60% off a Lite, Plus or Premium Plan for 6 months. After the 6-month promotional period, you will be billed at full price for the plan you have selected.

Yearly Plans
Total yearly price is billed at time of purchase. Get 70% off (60% promotional discount + 10% yearly discount) a Lite, Plus or Premium plan for 6 months. After the 6-month promotional period, the 10% yearly discount will continue for the remaining period of your yearly plan.

Promotional offers for both monthly and yearly plans are for a limited period. New customers only. Cannot be combined with other offers. No free trial period is included when availing this promotional discount. FreshBooks reserves the right to change this offer at any time.


FreshBooks offers a 30-day free trial that lets you explore all of the software’s features. You can then upgrade to one of FreshBooks’ three plans if you please. Each one charges $10/employee/mo on top of the base subscription price.

30-day FREE trial
30-day FREE trial
30-day FREE trial
Request a Quote
30-day FREE trial


A Lite subscription costs $7.50/mo (monthly) or $6/mo (yearly) for three months, then $15/mo afterward on both payment schedules. Lite provides you with custom invoicing, time tracking, expense tracking, estimates, tax reporting features, and more. You can add up to 5 billable clients to a Lite plan.


Plus is the most popular FreshBooks plan at $12.50/mo (monthly) or $10/mo (yearly) for three months, then $25/mo after on both payment schedules. It comes with all Lite features, plus unlimited proposals, automated recurring invoices, retainer contracts, automated late payment reminders, and more. The Plus plan supports up to 50 billable clients.


Premium combines all the Essentials and Plus features but increases your billable client total to 500. Premium costs $25/mo (monthly) or $20/mo (yearly) for three months, then $50/mo afterward on both payment schedules.


Select was built for large businesses with over 500 clients. If you choose Select, FreshBooks creates a tailored plan with custom pricing fit to your unique needs. You also get a personal account manager, team training, discounted credit card transaction rates, and easy integration with Xero/QuickBooks.

Ease of Use

FreshBooks designed its software with bookkeeping beginners in mind. The company managed to make a sleek invoicing interface without letting up on features. It takes only seconds to create a beautiful, branded, custom invoice that reflects your company and your hard work.

Getting started is quite easy, as you only need your email and a password to make an account. Once you confirm your email, you can dive right in.

Customer Support

Freshbooks is known for its award-winning customer support team. Phone support is available Monday-Friday, 8 am – 8 pm EST. You can also reach them via email at any time of day.

As for self-help resources, FreshBooks’ blog and FAQ section are both fantastic. Plus, FreshBooks offers plenty of tutorials and walk-through videos on its YouTube.

Additional customer support:
Read the FreshBooks blog to learn general accounting and small business subjects, as well as FreshBooks-specific stuff.

Phone Support
Phone Support
Available 8AM - 8PM EST during the week
Email Freshbooks a question or concern to open a support ticket
Video Tutorials
Video Tutorials
Tutorials and walk-throughs available via YouTube
Extensive library of FAQs available
Features & Functionality
General Features
Custom, Easy Invoicing

FreshBooks might offer plenty of accounting and finance functions, but where it really shines (aside from pricing) is its invoicing.

FreshBooks allows for a large degree of invoice customization to reflect your brand. You can even change the currency and language if you’re working with customers or clients in different countries.

Plus, if you often send similar invoices, you can just duplicate old invoices and slightly tweak the numbers.

Recurring Invoices

Many types of businesses have arrangements with clients or customers that involve recurring revenue. Usually, these companies would have to create a new invoice every week/month/quarter to get paid, but not with FreshBooks’ recurring invoices.

Recurring invoices make it easy to collect payments from these routine clients and customers. For example, freelancers with retainer agreements with their clients can automate their monthly income by setting up recurring invoices in Freshbooks.

Automatic Late Payment Reminders and Fees

Sometimes, your customers and clients need a bit of a nudge to pay on time. That might be a payment reminder or, depending on your contract, a late fee.

Fortunately, FreshBooks offers some late payment features to ensure you get paid on time. Automated late payment reminders make it so you don’t have to track every invoice.

But what if your client or customer doesn’t pay by the deadline?

With other software, you’d have to charge the customer or client manually. But with FreshBooks, you can toggle automatic late payment fees.


Plenty of service businesses collect deposits to get a client to “commit” to working with them, to hold said clients’ spot, and to protect themselves in case of non-payment. Some people collect half up-front, while others collect the full payment as a deposit before starting.

Regardless of how you collect deposits, FreshBooks lets you accept these from clients so you can stay protected and continue to thrive.

Time Tracking

FreshBooks has an excellent time tracking tool that is easy to use and can be turned on anywhere you have an Internet connection.

What’s even better, though, is that you can add your tracked time (and expenses) to your invoices with a few button clicks. That way, you’ll get paid accurately for the hard work you performed.

  • Customizing your invoice
  • Tracking Invoice Views
  • Customizing invoice payment terms
  • Offer Discounts
  • Estimates
  • Recurring Invoices
  • Multi-Currency
  • Multi-Language
  • Client Portal
  • Send Emails
  • Automated Tax Circulations
  • Invoice Previews
  • Banking Data Synchronization
  • Send receipts to customers
  • Online payments
  • Late Payment Fees
  • Track refunds and credits issues
  • Deposit Payments
  • Track Offline Payments
  • Credit Card Payments
  • Auto Payment
  • Payment reports
Time Tracking
  • Automated bills for tracked hours per project
  • Different Rates for each Project
  • Generate Invoices
  • Timer
  • Tracking against clients and projects
Track Expenses
  • Record Expenses
  • Record Mileage
  • Generate Invoices
  • Recurring Expenses
Supported Devices
  • Windows
  • Android
  • Linux
  • iPhone/iPad
  • Mac
  • Web-Based
Pricing Model
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription

FreshBooks is a fantastic value for the features it provides, especially when it comes to invoicing. The custom invoicing alone is fantastic, but you can also create recurring invoices, automate reminders (and even late payment fees), accept deposits, and transfer your tracked time.

Yet, at the same time, it’s simple enough for users to learn the ropes fast. Thanks to its competitive pricing, it’s one of the top bookkeeping and invoicing software choices for small business owners and freelancers.

Bradley Schnitzer
Author: Bradley Schnitzer
Bradley Schnitzer helps businesses gain loyal customers through informative content pieces and persuasive copy. He is passionate about personal finance and helping budding freelancers further their careers.

FreshBooks User Reviews

Lester D
201-1000 employees
Used for: 1-2 years
08 Feb - 2021

Answers all our needs

We started using Freshbooks on a free trial, but it didn't take us too long to subscribe. We found it easy to operate and very user-friendly. What I personally enjoy most is the advanced reports generation feature, a huge time saver.


Advanced reports generation

Aaran T
02-10 employees
Used for: Less than 6 months
19 Jan - 2021

Solved my accounting needs

As a freelance designer, I like to invest my time in actual design work rather than in bookkeeping. My biggest struggle has always revolved around charging my clients post-project delivery. Freshbooks solved that for me, as I'm able to send payment reques


Saves me from day-to-day accounting trouble


I've had trouble trying to use it with Internet Explorer on desktop, switched to Chrome and it worked

Juliet K
02-10 employees
Used for: Less than 6 months
30 Jan - 2021

Accounting & project management in one place

I own a small creative business. Our projects are usually long-term and it makes it a tad difficult to stay on track with payments along the way. What I love most about Freshbooks is that it offers a project management tool along with my accounting needs,


Great project management feature

Nataniel L
No employees
Used for: 6-12 months
12 Feb - 2021

Easy Vendor Management

I deal with multiple vendors daily and find Freshbooks to be of great help. I can pay, track expenses, request payments, and send invoices quickly and easily. It really saves a lot of time and had replaced many of my spreadsheets.

Jacob M
51-200 employees
Used for: 2+ years
06 Apr - 2021

Support is a winner

I switched to Freshbooks from another service, and let me tell you - their support won my heart. Apart from serving me with the tools, I need to support my business (which is most important of course), I want to highlight their great service and support.


Great service and support


Many many features that sometimes confuse me, but I guess it is a plus for other people