GetResponse has diverse channels you can use to report your challenges and seek assistance from the support team. Even from the setup process, this company provides on-page guides to help you on your journey. They offer a tour of the various tools available for your use. Their customer support is available 24 hours a day and 7 days a week. Regardless of the time, you reach out, you’ll get the assistance you need to go through your journey seamlessly.
Even if you have the simplest or most complicated questions to ask, GetResponse’s support team is eager to walk you through the process to avoid any complications. You can always choose the type of support you want based on preference, the urgency of your need, and the peculiarity of your situation. GetResponse has enough varieties to meet you at your point of convenience.
GetResponse Live Chat
I sent a message through the GetResponse live chat and I got a response immediately. It was as though the team member was waiting for me to make a click. Within 4 minutes, I got an explicit solution to my challenge, with resources to match.
The personnel was highly responsive and effective in providing solutions to my challenges. He showed how much he valued my time. However, GetResponse doesn’t send a transcript to your mail automatically, you’ll have to choose that option yourself.
After our live chat session, I received a transcript of the conversation via email. That’s obviously because I chose to receive it. Apart from that, the support team reached out further with follow-up emails to see how I’m getting along with the solutions they proffered over live chat the previous time.
Sending a fresh email, to report a new issue I was experiencing was seamless. The response came just a few minutes after my query was sent. And their response over email was as comprehensive as it gets. This is, by far, one of the best email support I’ve experienced.
GetResponse offers free access to a large library of engaging webinars produced by experts to guide you and increase your marketing knowledge. Most of these webinars are mostly below one hour, so you can finish them in one sitting. It covers building your email list, optimizing landing pages, e-commerce marketing, and building a successful email marketing campaign. If you’re seeking to achieve either of these results, then you should visit the webinar library for resources.
GetResponse only provides phone support for Enterprise clients using custom pricing (i.e. Mid and Large Companies). Every other plan simply relies on other customer support resources to navigate the platform. Although I didn’t use phone support personally (since I’m not an enterprise client), my research showed that GetResponse entertains call-back requests and actively receives customer phone calls, even at odd hours.
This platform’s blog is a treasure chest. It offers content that details how to scale your email marketing campaign and gain tighter results. GetResponse has a blog with exhaustive materials that help you build better relationships with customers. It even offers tips on keeping them hooked, which is especially useful for e-commerce brands.