About Gusto

Category: Payroll Services
Gusto Payroll is a modern, cloud-based, software that helps small and mid-sized businesses easily onboard, track, pay, and support their employees. Developed by Gusto, the software is now used by over 100,000 businesses in all 50 US states.

Company: Gusto

Gusto automates and simplifies your payroll, benefits, and HR, all while providing expert support. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 5.0
Features 4.0
Support 4.0


  • Accurate tax calculations & free tax filings
  • Easy integrations
  • Easy to use interface with simple time tracking
  • Customized onboarding tools


  • No mobile app
  • No annual plan, lifetime plan or money back guarantee
  • Fairly limited performance appraisal features
  • No option to e-sign custom documents in core plan.

Gusto Comparisons

Plans & Pricing

Gusto Payroll currently offers four different plans: core, complete, concierge and contractor. The plans vary in terms of features, monthly fee, and per person fee. Gusto offers a free demo as of now but does not provide a money-back guarantee.

Overall, Gusto payroll offers competitive pricing packages with comprehensive features for small to mid-sized businesses. These features enable employers to automate payroll activities, without worrying about incorrect tax filings or timely transfer of funds to employees. With complete time tracking, employee directory, accounting integrations, and onboarding tools, there isn’t anything crucial left uncovered by Gusto.

FREE demo
+$12 /mo/user
FREE demo
FREE demo


The Simple plan is designed for small teams and costs $40/m +$6/m/person. It has basic payroll features such as payroll automation for single-state employers, benefits administration, and basic support.


The Plus plan is designed for teams that are a bit larger and don’t have complex needs associated with payroll. It costs $80/m +$12/m/person. It builds on the Simple plan with Payroll automation for multi-state employers, benefits administration, team management tools, and full support; Add-on available for priority support and expert HR services

Premium (Exclusive pricing)

The Premium plan offers more resources to ensure you’re compliant with regulations and taxes. Payroll automation for multi-state employers, benefits administration, team management tools, expert HR guidance and resources, R&D tax credit discount and other waived fees, priority support, and a dedicated customer success manager.

Ease of Use

Gusto payroll software is particularly preferred by new businesses and small businesses due to its simplicity. You can easily onboard new employees, provide them access to the self-service portal, record and track their time and run the payroll process each month. There is a range of standard reports you can use to analyze the payroll trend. Gusto also provides video tutorials and live support in case you have a query.

Customer Support

Gusto offers email, phone, and chat support Monday to Friday during office hours. Their customer support has been rated as one of their key features over the past few years.

Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

Gusto payroll software includes all the features for businesses to completely automate the payroll activities for their employees. The interface is relatively simple and straightforward, especially for employers not familiar with the complicated payroll practices. Gusto can be accessed from Mac, Windows, or the web. There is no mobile app for employers as of now, but there is a basic Gusto Mobile Wallet app for employees that offers limited features. Some of the key features of Gusto payroll software are as follows:

Payroll Automation

With Gusto, the payroll process can be completed in three easy steps, synching pay, reviewing details and approving the payroll. Summaries of the payroll are generated as part of the process, which can be reviewed at a glance. Moreover, the payroll can be set on Autopilot, which means the process runs automatically in the background.

Free Payroll Tax Filings

With Gusto, you don’t have to worry about calculating and filing the taxes. That’s right. While most payroll platforms allow you to calculate the taxes, based on your location, Gusto goes one step ahead and files your taxes free of charge every time the payroll is processed. Many service providers charge additional amounts for this service.

Time and Benefit Tracking

Gusto offers advanced time and benefits tracking features. This means the tool can be handy if you have hourly workers. It can also be useful if your business follows a project or job order costing system as the tracked hours can be easily allocated on the basis of the project.  

Add-ons and Integrations

A key feature that makes Gusto a recommended option is the dozens of integrations it offers. Gusto payroll software can be seamlessly integrated with QuickBooks, Xero, FreshBooks, Aplos, TSheets, Trainual, Shopify and Clover, amongst others. This means you don’t have to worry about transferring your payroll information to your accounting software, or transferring data from time recording software to Gusto. You can still continue using most of your preferred software when you join Gusto.

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
Attendance Tracking
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Supported Devices
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Pricing Model
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription

Overall, Gusto offers great value for money spent on payroll software. It includes all the key features to let you easily operate the payroll process for your small or medium-sized business. Gusto is now used by over 100,000 users across US and has received outstanding customer reviews. Regardless of whether you are a business owner or responsible for running your organization’s payroll, Gusto payroll software should be on the top of your list.

Murad Jaffery
Author: Murad Jaffery
Murad Jaffery is a chartered accountant specializing in the field of accounting and finance. He has been writing on these areas for nearly a decade, and is also an accounting tutor. He holds master’s degrees in accountancy and English literature. Murad enjoys traveling and reading.

Gusto User Reviews

Mark S
11-50 employees
Used for: 6-12 months
04 Nov - 2020

Time Saver & Stress reducer!

The user-friendly & intuitive interface makes running my payroll and reports an absolute breeze to do! I am highly satisfied using Gusto, whereas before, I dreaded the thought of it! Easy to locate the information I am looking for. Payroll done in a couple minutes.


Simple UI, Customization, and the widest range of integrations in it's league.

Christopher S
11-50 employees
Used for: 1-2 years
04 Nov - 2020

"Intuitive interface!”

Gusto is functional payroll platform and a more afforable option compared to competitors. If you are a growing enterprise, Gusto is the payroll software solution for you.


Extremely easy to use


Not suitable for large firms & companies

Jenny P
02-10 employees
Used for: 6-12 months
04 Nov - 2020

Great for SMBs with small teams

Gusto has everything you need to run your payroll. onboarding and benefits all in one easy-to-use platform.The reporting tool is sufficiently robust and is specifically important for me as well as the Quickbooks integration which has worked flawlessly from the beginning.


-The features are great for small teams
-Easy to use

Georgia J
02-10 employees
Used for: Less than 6 months
05 Jul - 2021

Easy to use payroll platform

Gusto is really easy to use and for the most part it does the job exactly how I need it to.


Customer support is lacking when I need assistance

Sarah C
02-10 employees
Used for: 6-12 months
05 Jul - 2021

Gusto makes my life easy

Payroll is easy to set up and run. I don't have to spend a lot of time figuring things out - everything just works. In addition, I've found the support to be responsive and knowledgeable when I have questions. The Gusto service also allows me to have multiple logins, which is really convenient when I'm using a bookkeeping service. In addition, the service is very affordable.