About HostPapa

Category: Hosting
Hostpapa has been delivering reliable hosting services to small and medium businesses for well over a decade. It has a 99.9% uptime guarantee, many unlimited aspects of the service, and a responsive support team. It’s well worth taking a closer look at the service

Company: HostPapa

Hostpapa was founded in 2006 by Jamie Opalchuk as a simple web hosting company for small and medium businesses. While it has expanded its product range to include things like SSL certificates, website builder, email hosting, etc. it hasn’t forgotten its core competency – hosting. With a 99.9% uptime guarantee and fast loading times, it’s easily one of the industry leaders.   

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 4.5
Features 4.0
Support 4.5


  • 24/7 customer support
  • 1-click installation of many popular software tools
  • Unlimited emails
  • Unmetered bandwidth


  • Large price increase after the first term
  • Site backups are only included in the largest plan

HostPapa Comparisons

Plans & Pricing

Hostpapa has three simple pricing plans. They’re divided based on the features customers have access to and the usage limits. All the plans are affordable and there’s a 30-day money-back guarantee. The price of Hostpapa is in line with what you’ll get from other hosting providers. From the Business tier on, it provides great features that’ll help secure and speed up your site. 

No-risk 30-day guarantee
  • 1 website
  • 100GB SSD Storage
  • Unmetered bandwidth
  • Free website migration
No-risk 30-day guarantee
  • Everything in the Start Plan
  • 10 Websites
  • 100 Email Addresses
  • Access to Website Builder for 1 year!
No-risk 30-day guarantee
  • Everything in the Plus Plan
  • Unlimited Websites
  • Free Wildcard SSL Certificate for 1 year
  • Enhanced Security
  • Free Automated Backups 1GB (1 year)
  • Website Protection Basic (1 year)
No-risk 30-day guarantee
  • Everything in the Pro Plan
  • Ultra Security Suite
  • Website Application Firewall
  • Free Domain Privacy
Ease of Use

How quickly you grasp HostPapa is heavily dependent on your past experience. If you’re familiar with cPanel then there’s zero learning curve. If it’s your first time setting up hosting then it can take some time to get used to it. With that being said, there are many resources to help you speed up your learning curve. For the website builder, it has a simple interface that follows accepted best practices which means you can navigate through it with relative ease.

Customer Support

Hostpapa provides its customers with multiple ways to get in touch with the team and solve problems. It has a knowledgebase with many detailed articles, phone support, live chat, and email support in four languages. The reps are generally responsive and knowledgeable about Hostpapa products.

24/7 Help & Support
24/7 Help & Support
24/7 support via multiple channels and it’s accessible to all
Phone Support
Phone Support
Phone support is available around the clock.
Live Online Chat
Live Online Chat
Live chat support is also available 24/7.
24/7 email support is provided for all customers.
Video Tutorials
Video Tutorials
Tutorials can be accessed via YouTube and the official support.
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

Over the years, Hostpapa has created multiple tools to make it easier for businesses to get online and thrive. It provides a free domain with your plan, includes hundreds of business apps, and even provides free basic and advanced SSL certificates.

Website builder

If the popular CMS available through Hostpapa aren’t a good fit for you, then it’s possible to use its native website builder. With the Business Pro plan, you can create a website with up to 1,000 pages. All plans provide access to the core features and a large collection of templates.

eCommerce tools

If you’re interested in selling products directly from your website it supports multiple shopping carts and website builders such as Prestashop, Open Cart, and OS commerce cart. Each one just takes a click to install on your domain. 

Unlimited business emails

Even with the smallest plan, you have access to 100 email addresses tied to your domain. With the Business and Business Pro plans, there’s no limit to the business emails you can create. All email boxes come with spam filters, autoresponders, and a webmail interface.

1-click software installation

Hostpapa provides dozens of software tools that can be installed on your website with a single click. Popular ones include WordPress, Joomla, and Drupal but there are many more to choose from.


Hostpapa doesn’t mince words and provides a 99.9% uptime guarantee to all of its customers. This is possible due to its long history and experience in the field which has allowed it to develop the infrastructure necessary to support so many customers. You can be confident that you’ll have few service outages apart from regular system maintenance that occurs.

Control panel

Hostpapa uses the popular cPanel to give site owners control of all the tools available with the plan they’ve chosen. After taking some time to master it, cPanel makes it much easier to add domains, create emails, install SSL certificates, and even set up software tools like WordPress and Drupal. While it’s not the easiest website management tool to use, there are countless guides and videos available to help newer webmasters learn both the basic and advanced features.

  • Website Builder
  • Shared Hosting
  • Cloud hosting
  • Reseller Hosting
  • Dedicated Hosting
  • VPS Hosting
  • WordPress Hosting
  • Linux Servers
  • Windows servers
  • Unmetered SSD storage
  • Unlimited Transfers
  • Email Access
  • Control Panel
  • Free SSL Certificate
  • Free Backups
  • 1-Click App Installs
  • Free Domain Registration
  • PCI Compliance
  • GIT
  • SSH Access
  • Site Statistics
  • Log Files
Advanced Features
  • File Manager
  • Custom Cron Jobs
  • Raw Access Logs
  • Script Library
  • Customizable Error Pages
  • Autoresponder
  • Cron Jobs
  • Spam Filters
  • Unlimited Mailboxes
  • Hypertext Access
  • Unlimited FTP Accounts
  • Anonymous FTP
Marketing Tools
  • Advertising credits
  • Mailing lists
  • Search engine Submission

Hostpapa has been around for over fifteen years and during that time it has grown into a respected hosting service provider. It serves tens of thousands of brands around the world and offers a wide range of products such as a website builder, different levels of hosting, SSL certificates, and more. It has a well-developed infrastructure that ensures you won’t experience unnecessary downtime. Additionally, it takes security seriously and provides all of its customers with a free SSL certificate.

Hostpapa has an inexpensive first term but the prices do increase considerably when it’s time to renew so it’s important to take note of what your long-term pricing will be. This is somewhat mitigated by its generous usage limits. There are unlimited emails, unlimited disk space, unmetered bandwidth, unlimited websites, and much more. If the pricing isn’t out of your range then you’ll enjoy your time with Hostpapa because of its features, responsive support team, and reliability.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

HostPapa User Reviews

Bobby E
02-10 employees
Used for: Less than 6 months
02 Feb - 2022

Affordable Hosting packages

I appreciate HostPapa's 24/7 support because, when I was just starting out, they helped me a great deal. Small business owners and users will find their hosting packages at HostPapa very affordable.

Lana H
11-50 employees
Used for: 6-12 months
02 Feb - 2022

Nice hosting features

We received good customer service, with a very accessible support team.They also have a nice variety of features for our hosting needs