About Nextiva

Category: VoIP
Nextiva is a modern cloud-based VoIP phone system that provides clear communication with substantially excellent call quality and HD voice. VoIP softphone app allows you to make and receive high-quality phone calls.

Company: Nextiva

Nextiva is a platform that integrates business applications, intelligence, and automation with communications. By doing so, businesses are able to communicate and build deeper connections with their customers. Using the platform, you can communicate via voice, video, collaboration, SMS, chat, and surveys. By doing so, businesses are able to access the information they need to drive their business forward. With built-in intelligence and automation, you can focus on serving your customers.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 5.0
Features 4.5
Support 5.0

Pros

  • Always monitoring Call and network quality
  • Paperless faxing
  • HD video conferencing
  • Free number porting

Cons

  • No deep integration
  • Need very faster internet connection

Nextiva Comparisons

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Plans & Pricing

Nextiva offers a variety of products and, therefore, pricing is different in accordance with their features. There are two price plans for VoIP phones. This includes a Professional and Enterprise price plan. The former starts at $21.95 per month/user while the latter starts at $31.95 per month/user.

Generally, Nextiva provides you with 4 price plans – namely “Essential,” “Professional,” “Enterprise,” and “Ultimate.” The following sections delve into the details of each price plan.

Essential
$14.95
/mo /user
Professional
$20.95
/mo /user
Enterprise
$26.95
/mo /user
Ultimate
$57.95
/mo /user

Essential

You will be paying $14.95 ($18.95) per user per month. Nextiva offers a 7-day free trial in the Essential price plan.

Professional

The professional plan starts at $20.95 ($22.95) per month per user. This plan is appropriate for smaller teams.

Enterprise

If you have small & medium teams, then the Enterprise plan is for you. You need to pay just $26.95 (normally $32.95) per user per month.

Ultimate

The Ultimate plan requires you to pay $57.95 per user per month. Everything in the Enterprise price plan is encompassed in the Ultimate price plan.

Ease of Use

Nextiva VoIP phone system can be set up in minutes. You don’t need to wait for installing this phone app. You just need a broadband internet connection and follow the setup guidelines that are available online. Moreover, Nextiva’s product experts can provide you with on-premise training, one-to-many webinars, and live video conferencing to get the most out of your business’ calling plan.

Customer Support

Nextiva provides the best customer service in the VoIP industry. The support team is available anytime to solve customer issues immediately.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
(800) 799-0600 SALES / (800) 285-7995 SUPPORT
Live Online Chat
Live Online Chat
There is a live chat
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

Nextiva provides you with powerful features at reasonable prices. Read the following sections for more detail.

Auto Attendant

Auto Attendant is very effective in a skills shortage. Instead of hiring additional staff to answer every business call and then transfer it to the desired person or department, Nextiva provides you the best feature of Auto Attendant that will automatically divert the customer call to the relevant person or department.

Reveal Analytics

Nextiva discovers insights by gamifying employees’ performance data and making QA a breeze with rating and call recording. Moreover, Analytics helps you to analyze business trends. You can also use reports and dashboards to track calls in real-time.

Conference Calling

Unlimited video and audio meetings are beings offered with Nextiva. In addition, you can also carry out audio conferencing with messaging and screen share features. The VoIP phone also offers a dedicated conference bridge for meetings and advanced VoIP conferencing.

Three-way Calling

In various circumstances, you may need to discuss your project with partners or teammates simultaneously. Three-Way Calling is the best feature to engage two or more participants at the same time, instead of having two separate calls.

Integrations

Nextiva offers integration with various popular apps that include Zoho, Zendesk, HubSpot, Salesforce, NetSuite, Microsoft Outlook, Microsoft Dynamics, Oracle Sales Cloud, SugarCRM, ServiceNow, Workbooks, Bullhorn, Lotus Notes, GoldMine, ConnectWise, Act!CRM, Five9, Microsoft Teams, and Google Workspace.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

Nextiva is a powerful business phone system that gives clients flexibility and scalability whereby they can go anywhere and stay connected with everyone. If you are not near to your desktop phone, Nextiva mobile device allows you to make video and audio calls, instant messages with team members, and see who is busy and who is available.
Get unified communications with Nextiva. Manage your business communication with a single platform without telecommuting technology and infrastructure. This solution is known as Unified Communication as a Service (UCaaS). It comprises file sharing, conference calls, instant messaging, phone calls, and video conferencing.
Whether you are a small business or a large enterprise, Nextiva’s cloud-based VoIP phone system should be your first and the best bet.

Fakhar Imam
Author: Fakhar Imam
Fakhar Imam is a Cybersecurity and Academic Writer with a higher education degree in the Master of Sciences in Information Technology (MSc-IT). He is also experienced with writing VPN reviews, blogs, and articles. Moreover, he has written dissertations, whitepapers, e-books, and a lot more about cybersecurity and IT. Fakhar believes in providing a masterpiece of work on time.

Nextiva User Reviews

B
Brad W
02-10 employees
Used for: 6-12 months
01 May - 2022

Nextiva is great

The system is relatively easy to use and reliable. The customer service is top-notch.

Cons

Sometimes, the app can be a bit glitchy. The application lacks the ability to set an out-of-office message remotely, which is inconvenient. Otherwise, it works well. Billing is also a bit confusing, but pricing is reasonable.