NetSuite’s pricing isn’t clear since there are tons of features and other variables that confound things.
Still, there are three main plans that each have core functionalities.
With this in mind, we’ll cover NetSuite’s main plans without particularly addressing the invoicing functionality.
To help you decide if NetSuite is right for you, you can take a product tour and sign up for the 14-day free trial.
NetSuite starts its core plans with Limited, costing $999/mo plus $99/user/mo. Limited brings various helpful features such as customer service management, vendor management, marketing automation, several accounting features, and more. Overall, this plan is designed for businesses with 10 or fewer employees.
If your business has anywhere between 11 and 1,000, you can step up to Mid-Market for $2,499/mo plus $99/user/mo. This plan includes all of Limited’s features, but you can manage multiple legal entities within one account. In other words, you can run multiple businesses or other organizations with one NetSuite account.
Larger businesses — those with over 1,000 employees — can upgrade to Netsuite Enterprise. It’s the same as Mid-Market but designed to support the immense number of people who might need to access all the NetSuite modules.
NetSuite’s invoicing does have a lot of features, which can get a bit overwhelming. It’s for this reason that there’s an entire industry of NetSuite consultants. That said, it’s still relatively easy to use, given the functionality packed in.
NetSuite also offers training programs and extensive live and self-help support resources for the entire platform, as well as invoicing in particular to shorten the learning curve a bit.
NetSuite offers its customers several ways to get help, from speaking with agents to helping yourself. These include phone, live chat, email, blogs, FAQs, and more.
Customer support availability differs between plans, though. All customers get 24/7 support for the most critical issues, but to access round-the-clock support for non-critical issues, you need a higher-level plan.
Additional customer support:
Blog
NetSuite’s blog covers general business subject matter, NetSuite how-tos use cases for the software, and more.
Forums
NetSuite customers can access the NetSuite community forum to ask questions and enhance their knowledge of the application.
NetSuite has it all when it comes to accounting and financial management. Inside its platform, you’ll find core accounting functions, billing, global accounting reconciliation & consolidation, financial planning & reporting, revenue recognition management, and GRC (governance, risk, and compliance) features. Because of this, your invoicing activity connects with other accounting functions seamlessly for better financial management.
Do you have several clients that all pay you on a recurring basis, but at different times and on different schedules? NetSuite makes it easy to control all of this thanks to its billing scheduling features.
Through this billing-scheduling feature, you can easily use sale orders to generate invoices while ensuring said invoices date themselves properly. These invoices are also automatically sent out on the correct dates/at the right intervals.
Another recurring billing feature NetSuite offers is subscription management. You can do all the basics necessary to sell subscription services — defining subscription terms/pricing, subscription proration, creating multiple renewal options, and more.
Reporting and Analytics
No business solution would be complete without reporting and analytics, and NetSuite comes in heavy with these features. It offers an entire platform called SuiteAnalytics dedicated to this.
SuiteAnalytics offers the ability to perform highly complex data analysis tasks yet simplifies the UI enough so that doing so is easy — even for inexperienced users. You can save searches and reports, create pivot tables and charts with drag-and-drop, create advanced filters, and more.
NetSuite is also working on advanced AI and machine learning to implement into the platform for even more powerful insights.
NetSuite’s comprehensive platform helps companies in nearly any industry handle most aspects of their businesses. The invoicing in particular has plenty of helpful features and integrates with the rest of NetSuite (and, by extension, some external applications) fairly easily.
NetSuite is expensive, though, and can be challenging to use for a bit. The company offsets that with extensive support.
Overall, NetSuite is an excellent choice if you use it alongside other NetSuite modules and have the budget for it.
Nancy Meredith
Murad Jaffery
