About Rezku

Category: POS
Rezku specializes in POS systems for restaurants, bars and takeaway businesses. Rezku’s system offers clear and simple pricing, and a rich feature set for hospitality businesses of all sizes.

Company: Rezku

Rezku makes quality restaurant apps that help restaurants run better. It provides POS solutions, front-of-house software, and reservation management. Rezku's business management technology is thoughtfully designed to solve the most demanding challenges facing bar and restaurant businesses of all types.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 4.0
Features 5.0
Support 3.0

Pros

  • Intuitive to use and configure
  • Strong focus on security and compliance
  • Includes fully-featured loyalty and gifting features
  • Simple pricing, with no gouging for premium features

Cons

  • Fairly limited hardware options
  • The list of integrations is solid but short
  • Only available for iPad

Rezku Comparisons

VS
VS
VS
Plans & Pricing

All subscriptions include premium features including online ordering, delivery driver dispatch, loyalty program, gift card program, kitchen display app, and customer-facing display app. Rezku is well worth the feature-rich package you will receive.

Free
$0
/mo
  • Up to 2 terminals
  • Qualified Processing Rate 1.99% + $0.152
  • Online Ordering
  • Driver Dispatch
  • QR Codes
  • Gift Card & Loyalty Program
  • Inventory Management
  • Rezku Manager App
  • Employee Management
  • +300 other features
Pro
$99
/mo
  • Unlimited terminals
  • Custom Processing Rate
  • Online Ordering
  • Driver Dispatch
  • QR Codes
  • Gift Card & Loyalty Program
  • Inventory Management
  • Rezku Manager App
  • Employee Management
  • +300 other features
Ease of Use

Rezku is incredibly easy to use. The software has won numerous user experience awards and is considered one of the best when it comes to seamless usability. The setup and all customization options are highly intuitive. There is absolutely no learning curve involved. Rezku’s onboarding, remote setup, and manager training are highly refined to get you set up quickly without problems. On top of that, Rezku has numerous tutorials, videos and a dedicated training app.

Customer Support

When it comes to customer support, Rezku is on top of its game. Customer support is unlimited, with no additional fees. The support team is US-based, trained in-house and available 24/7. You will always get a live representative when you call Rezku.

Additional customer support:
Blog
Rezku maintains a simple blog on the Blogspot platform. The company doesn’t publish very much content. It’s mainly focused on new software and product updates, and there are only a handful of articles put out each year.

24/7 Help & Support
24/7 Help & Support
Available 24/7 including holidays via phone, email and chat.
Phone Support
Phone Support
Phone support at 1-844-MY-REZKU (844-697-3958)
Live Online Chat
Live Online Chat
Accessed from Rezku.com, from Back Office and the Manager’s App.
Email
Email
Support can be reached at Support@Rezku.com
Video Tutorials
Video Tutorials
Short videos that explain features are available
FAQ
FAQ
Basic and small FAQ section available on site
Blog
Blog
Blog available on the website.
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

In terms of functionality, Rezku goes well beyond any competitor on the market. The systems’ security is on the absolute highest level, with full end-to-end data encryption and 2-factor authentication. Notable features include, 3-day offline credit card payments, seamless integration with 3rd party online ordering services, automated inventory control with low-stock emails and a white-label online ordering portal for your customers.

Furthermore, features like ingredient-level food cost calculations, driver dispatch system with SMS, a dedicated manager’s app for remote system management, an advanced KDS system and liner-less to-go label printing make this system highly flexible and informative. Allowing users to reduce errors, build on your strengths, identify weaknesses and improve overall quality of your service.

Rezku handles the usual things exceptionally well too. Everything you’d expect from a modern POS System including table-side ordering and payment, order and split by seat, highly customizable menu management with conversational modifiers, half-and-half pizzas and advanced couponing functions.

Menu Management

With Rezku, you can fully customize your restaurant’s menu, both on the POS and online. A team member is assigned to consult with you to make sure your menu is set up as needed. The menu builder features an easy-to-customize drag-and-drop design, stock images, photo uploads, color themes, on-screen and online product descriptions and recipes, and a custom-branded online ordering portal that does not require any website programming.

Full Service and Table Side Ordering

This feature makes your operations flow highly conveniently and productively. Rezku customizes your floor plan for fast table ordering. Fast check splits by seat, item, or even to a new check, with wireless hand-held POS with integrated payments and backup batteries to keep your servers working efficiently. Orders print directly to the kitchen, eliminating back-and-forth action. Table QR codes allow guests to order and pay directly from their smartphones, reducing dependence on front-of-house staff.

Automated Inventory Control

This feature is extremely handy when it comes to saving time and reducing errors. Enter stock on hand, and when the count reaches zero, the item is automatically 86’ed from the menu. Item counts can be updated on the fly right from the POS. Ingredient tracking sends automatic emails to managers when stock levels reach preset limits, reminding you to re-order, reducing embarrassment and customer frustration.

Offline Mode

Rezku is a modern cloud-based POS with a twist. Offline Mode allows you to continue operations even if the internet goes down. Including sending and printing orders to the kitchen, transferring orders between stations and paying for orders with credit cards. Save credit card payments for up to 3 days until the internet connection is normalized. Once everything is in order, the system automatically syncs all your offline data.

Online Ordering and Delivery

Online ordering and delivery are a top revenue generator for restaurants and are essential. Rezku’s first-party online ordering system is extremely easy to use. You won’t require any coding knowledge, website hosting services or technical knowledge. It is fully customized and branded to your restaurant and integrates with Rezku’s included gift cards, loyalty and coupons. Rezku integrates seamlessly with all major 3rd party online ordering and delivery services, printing right to the kitchen and eliminating the need for extra tablets.

Rezku includes features to help you get the most out of delivery. Manage in-house deliveries like a pro, with a dedicated delivery driver dispatch interface that includes turn-by-turn directions, return estimates and driver cash owed. For those who don’t do in-house delivery, Rezku integrates with DoorDash Drive, allowing you to assign deliveries to DoorDash drivers on the fly.

Integrations & Add-Ons

Rezku offers a relatively small list of integrations with other software solutions. However, it covers all the key bases, and there are lots of popular products that are natively supported. Since Rezku is solely focused on restaurants and bars, it’s understandable that the list isn’t the longest in the POS industry.

For accounts, there are links with all the key players, including Xero, QuickBooks, and Sage. Various online ordering and delivery services are supported, including Doordash, Uber Eats, and Grubhub. For bars, there are integrations with popular services including DigitalPour, BarVision, and BeerBoard.

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

Rezku is an iPad-based system. The iPads themselves are not included in the pricing, so must be allowed for as a separate cost. For those needing a full hardware-based system, there are various options, including cash drawers, receipt printers, and card readers. There are preset bundles available, as well as the option of building custom systems.

The Rezku system is compatible with all iPads running iPadOS version 12 or above. Rezku recommends using iPad 10.2 inch versions (gen 7/8/9), iPad Pro 12.9 inch version (gen 3/4/5) and iPad Mini (gen 4/5) for standard case and stand compatibility.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Verdict

Rezku has a laser focus on doing one thing and doing it well. While some POS systems try to cater for every possible business, Rezku concentrates solely on restaurants and bars. The approach makes for a very intuitive system that’s easy to learn and a pleasure to use.

There are some slightly negative ways in which Rezku’s size and relatively recent entry into the POS business shows its head. While the support on offer is of a high standard, it’s not 24/7. Unfortunately, a fairly limited selection of self-service support options does compound this issue.

However, this should not detract from Rezku’s well-thought-out feature set, appealing pricing and overwhelmingly positive reputation. The features around phone orders and food delivery are truly excellent, and clearly designed with the world’s “new normal” in mind. Rezku has put a lot of thought into what modern food service businesses need.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.

Rezku User Reviews

B
Blake O
11-50 employees
Used for: 6-12 months
07 Jan - 2021

Overall a wonderful pick for POS

The best part of using rezku is the robust CRM system. Makes it convenient to issue rewards and gift cards. Their chat feature was also outstanding. I'm very impressed with their response times and 24/7 team support.

D
Dana M
02-10 employees
Used for: 1-2 years
30 Mar - 2021

Rezku was the answer to all my problems

Ever since making the switch to this POS system, all the discrepancies I previously had were immediately fixed. Complete communication, combability, and compliance! There are no cons for the Rezku solution in my book. The customer service was also excepti

Pros

Easily can make changes on products. Everything runs smoothly between interfaces and processes.

G
George J
02-10 employees
Used for: 6-12 months
16 Feb - 2021

Very Satisfied

My shop is able to keep much better track of orders now. Everything is organized and relatively easy to operate and train staff on.

Pros

Customer support answered me back promptly everytime.

Cons

Would like slightly more control over inventory display.

J
Jackie R
11-50 employees
Used for: 1-2 years
15 Jan - 2021

Love it! Would recommend

I come from a retail background and have used multiple POS systems before. Rezku tops my list. It's intuitive and straightforward

Pros

The timecards and analytics are great

Cons

Nothing bad to report

R
Robert T
11-50 employees
Used for: 2+ years
04 Jan - 2021

Affordable, excellent system

The admin side of this software is wonderful. It's easy to understand, as was the initial setup and installation. I use this software in my food establishments. The back end reports have really helped improved my knowledge within my own industry.

Pros

Great competitive pricing. The value for money is exceptional.

Cons

Customization is lacking just a tad. It's something that doesn't affect my day to day but may for other industries.