About SAP

Category: HR
SAP offers a wide range of HR packages as part of its offering. These include HR analytics and workforce planning, employee experience management, payroll, and core HR and payroll. Small and medium-sized businesses are SAP's main focus with its HR plans.

Company: SAP

SAP is a company based in Waldorf, Germany and is a multinational software company. It develops enterprise software for managing customer relations and business operations. It is one of the world's leading vendors of enterprise resource planning software.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 3.5
Features 4.0
Support 4.0


  • In-depth insights and analytics
  • Well established company


  • Some training is usually needed
  • Not the most modern of HR software offerings

SAP Comparisons

Plans & Pricing

SAP is very detailed in making sure that it covers all bases for HR business needs. You will come across many different packages on the website, each with very specific features and functions. You will need to request a quote for a given package in order to get an idea of how much a given plan will cost. Here are a few of the most popular HR plans that you will see:

Employee Central
Employee Central Service Center
Documents Management by OpenText
Work Zone for HR

SAP SuccessFactors Employee Central

This plan allows you to build a safe base of HR data. You can then use this information to standardize your processes and transactions, provides employees with self-service access, as well as making compliance management simpler. You can customize the dashboard and analytics to your specific needs. This plan also offers time and attendance tracking, as well as global benefits management.

SAP SuccessFactors Employee Central Service Center

This package allows certain parties to easily access your HR knowledge base, catering to self-service and keeping ticket load to a minimum. Any issues that do arise you can make sure will get routed to the suitable agent in order to get a quick resolution. You also get access to embedded HR services analytics. This allows you to get insights into common issues, employee interactions, and HR bottlenecks. Finally, you can ensure service-level agreement (SLA) compliance.

SAP SuccessFactors Documents Management by OpenText

This is a streamlined document management system. You can quickly access and manage relevant documents all in the same place. There is also extensive compliance management to make sure that everything meets legal requirements. Finally, you are able to automate the generation of certain HR documents as needed. These flexible templates allow for simple and personalized employee correspondence.

SAP Work Zone for HR

This plan provides you with easy access to the appropriate business processes and applications, communication, and information. There is a single entry point for this data. You are also able to guide your employees through complicated processes.

Ease of Use

SAP has a good reputation for providing cloud-based software that is efficient and intuitive to use. The system may not be the flashiest or the most modern, but it does what it says on the tin. The learning curve when getting started is a bit steep, but you shouldn’t run into any major issues. The software is also widely accessible across different devices, browsers, and operating systems.

Customer Support

SAP makes sure that its base of customers is always properly taken care of. This means providing a huge range of different training and education resources to help you get the most out of the HR software. The support portal is constantly updated with new resources and you can also interact with the SAP community to see who others deal with certain situations. The SAP customer service team can also be reached via live chat, telephone, and email.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

SAP is known for having very efficient business solutions that meet the exact needs of users. This means that platforms are going to be easy and intuitive to use and not be overly crowded with too many functions and features. Here are some of the standout aspects of these SAP HR offerings:

Centralized Document Management

One of the most important aspects of an HR system is making sure that all relevant employee documents and data are stored safely and are still easily accessible when needed. This is something that SAP delivers on, as well as making sure that these processes are fully compliant.

Optimizing HR Processes

SAP allows you to easily set up and manage profiles of your workforce and transactions. There is a great organizational management system in place. You also have the ability to manage benefits. Time and attendance tracking is also a key way to make sure that you are always getting accurate representations of your workforce.

Powerful Insights

The entire SAP HR offering is easily accessible for both administrators and employees. The software also provides you with intelligent communications, actions, and insights. The ability to host guided experiences helps to resolve any potential areas of confusion, with the employee communications channel also aiding in this goal.

Integrations & Add-Ons

Naturally, the SAP HR software integrates well with other business solutions software that SAP provides to its customers. It also caters to some third-party offerings, but the integration process can often be slow in this regard. There are a lot of large and small plans from SAP to cater to your HR needs, so these can act as add-ons if they are something that you need to help fulfill your HR needs.

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
Attendance Tracking
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Applicant Tracking
  • Assessments
  • Background Screening
  • Candidate Tracking
  • Interview Scheduling
  • Job Posting
  • Onboarding
  • Resume Search
  • Self Service Portal
  • Workflow Management
  • Auto Tax Payment
  • Tax Calculation
  • Tax Filing
  • In-Person
  • Live Online
  • Webinars
  • Documentation
Pricing Model
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription
  • Android
  • Mac
  • Chromebook
  • Cloud, SaaS, Web-Based
  • Ipad
  • iPhone
  • Linux
  • On-Premise - Linux
  • On-Premise - Windows
  • Windows

SAP is a stalwart of the business solutions space. Its software does exactly what it promises. You can look after your HR needs from start to finish with the various SAP plans. While this is not the most modern of offerings, the performance is high, which is exactly what matters most. With a great level of customer service and different HR packages, SAP can be a great fit for businesses who want to efficiently sort out their HR systems once and for all.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.
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