Talent
- Access to Upwork’s global work marketplace
- Talent ID verified
- Verified freelancer work history and reviews on Upwork
- Top Rated and Rising Talent search filter
- Expert-Vetted talent
- Diversity-certified talent
Support and On-Demand Services
- Customer support
- Premium 24/7
- Talent shortlisting services
- On-demand coaching for hiring and managing contracts
- Program management
- Dedicated account manager
Collaboration and Project Tracking
- Chat, share files, and make voice and video calls
- Teams and member permissions settings
- Timesheets, time tracker, work diary
- Advanced Reporting
- AI-Powered Features
- Job post generator (Beta)
- Best Match insights (Beta by waitlist)
APIs and Integrations
- API access
- Single sign-on (SAML SSO)
- Vendor Management Systems (SAP Fieldglass, Workday Vndly, Flextrack)
- Applicant Tracking Systems
- Spend Management Systems
- Human Resources Information Systems
Governance
- Payment protection and disputes
- Purchase orders
- Net 30 payment terms
- Custom talent onboarding plans
- Hiring pre-approvals workflow
- Compliance Worker Protection Program (WPP)
- Automated payroll services
Verified Freelancer Work History and Reviews on Upwork
When hiring on Upwork, I rely heavily on the platform’s verified work history and reviews. Each freelancer’s profile showcases their past projects, client feedback, and ratings, providing me with a clear understanding of their capabilities and reliability. This transparency has been instrumental in building trust and making informed hiring decisions.
Top Rated and Rising Talent Search Filter
Upwork’s search filters for Top Rated and Rising Talent have been invaluable in identifying high-quality freelancers. The Top Rated badge signifies consistent excellence and client satisfaction, while the Rising Talent badge highlights promising professionals who have shown great potential on the platform. Utilizing these filters has streamlined my search for competent freelancers.
Expert-Vetted Talent
Engaging with Upwork’s Expert-Vetted talent has been a game-changer for my projects. These freelancers have undergone a rigorous pre-screening process, representing the top 1% of talent on the platform. Their expertise and professionalism have consistently exceeded my expectations, ensuring high-quality outcomes for complex tasks.
Diversity-Certified Talent
I appreciate Upwork’s commitment to promoting diversity by offering access to diversity-certified talent. This feature allows me to connect with freelancers from various backgrounds, fostering inclusive collaboration and bringing diverse perspectives to my projects.
On-Demand Coaching for Hiring and Managing Contracts
Upwork’s on-demand coaching services have been a valuable resource in enhancing my hiring strategies and contract management. The personalized guidance has equipped me with best practices, enabling more effective collaborations and successful project outcomes.
Program Management
Managing multiple projects simultaneously became more efficient with Upwork’s program management tools. The centralized dashboard provides an overview of all ongoing contracts, deadlines, and budgets, allowing me to oversee progress and make informed decisions seamlessly.
Collaboration and Project Tracking
Upwork’s collaboration and project tracking features have streamlined communication and task management. The integrated tools facilitate real-time updates, ensuring all stakeholders are aligned and project milestones are met promptly.
Chat, Share Files, and Make Voice and Video Calls
The platform’s communication suite, including chat, file sharing, and voice/video calls, has been essential for seamless interactions with freelancers. These features have enabled clear and efficient communication, fostering strong working relationships and timely project completion.
Timesheets, Time Tracker, Work Diary
Upwork’s Time Tracker is a desktop application that records time spent on hourly contracts. It captures screenshots at regular intervals, logs keystrokes and mouse activity levels, and allows freelancers to add descriptive memos for each time segment. This data populates the Work Diary, providing clients with a transparent view of work progress and ensuring accurate billing. The Timesheets feature compiles this information into organized reports, facilitating efficient budget management and project oversight.
Reporting
The reporting features on Upwork offer insightful analytics on project performance, freelancer productivity, and financial expenditures. These reports have been instrumental in evaluating outcomes and planning future projects effectively.
AI Job Post Generator
Upwork’s AI-powered job post generator has simplified the process of creating detailed and engaging job listings. By inputting key requirements, the AI suggests optimized descriptions, attracting suitable candidates more efficiently.
Vendor Management Systems (SAP Fieldglass, Workday Vndly, Flextrack)
Upwork has established partnerships with leading Vendor Management Systems (VMS) such as SAP Fieldglass, Workday VNDLY, and Flextrack. These integrations enable enterprises to seamlessly source, hire, and manage independent talent alongside their existing workforce. By connecting Upwork’s extensive talent pool with these VMS platforms, businesses can centralize procurement processes, ensure compliance, and enhance operational efficiency.
Applicant Tracking Systems
Upwork’s compatibility with Applicant Tracking Systems has enhanced our recruitment workflow. We can seamlessly import candidate information, track application statuses, and manage communications within our existing HR infrastructure.
Spend Management Systems
Integrating Upwork with our Spend Management Systems has provided better oversight of project expenditures. This alignment ensures that all freelancer payments are tracked and reconciled with our financial systems, promoting fiscal responsibility.
Human Resources Information Systems
Integrating Upwork with Human Resources Information Systems (HRIS) allows organizations to manage freelancer data alongside full-time employee records. This unified approach aids in resource planning, performance tracking, and organizational development, ensuring that all talent is effectively aligned with company objectives.
Custom Talent Onboarding Plans
Upwork’s platform supports the development of Custom Talent Onboarding Plans, enabling businesses to tailor the integration process for freelancers. This customization ensures that independent contractors are well-acquainted with company culture, project expectations, and workflows from the outset, leading to improved collaboration and project success.
These features collectively enhance the efficiency and effectiveness of managing freelance talent through Upwork, providing businesses with the tools necessary for successful project execution.
Hiring Pre-Approvals Workflow
Implementing Upwork’s hiring pre-approvals workflow has added a layer of governance to our recruitment process. This feature ensures that all hiring decisions are vetted and authorized, maintaining compliance with internal policies.
Compliance Worker Protection Program (WPP)
Participating in Upwork’s Compliance Worker Protection Program has provided assurance that our engagements with freelancers adhere to legal and ethical standards. This commitment to compliance mitigates risks associated with labor regulations.
Automated Payroll Services
Upwork’s automated payroll services have simplified the payment process to freelancers. Timely and accurate payments are processed without manual intervention, reducing administrative burden and ensuring freelancer satisfaction.