About ZendeskCategory: ITSM
Zendesk is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
Zendesk was founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl. In Svane’s loft, the founders began developing the Zendesk software. Zendesk was initially funded by the cofounders, who each worked as consultants to support their families. The Zendesk software-as-a-service product had about 1,000 trial customers within a few months of its release in the Fall of 2007. Interest in the software grew slowly at first, mostly through word-of-mouth among other startups. Due to an increased interest in responding to customer complaints on social media and after Twitter began using Zendesk, adoption accelerated in 2008.