Help desk: a help desk software performs a wide range of essential functions such as answering questions whether through self-service or through a help desk agent, measuring customer satisfaction, and helping your agents be more productive with their workflows.
Ticketing system: Zendesk’s ticketing system or support ticket system offers: multilingual, multichannel, workflow, multi-brand, audit trail, and centralized hub.
Self-service portal: The Zendesk Guide, one of Zendesk’s help desk products, uses a smart knowledge base for empowering your agents and customers through a self-service solution featuring a knowledge base, help center, customer portal, and community forums.
Analytics: One of the top features of Zendesk help desk software is its easy-to-use interface that allows you to access reports and analytics to learn more about your customer support and help desk system.
Integrations: A CRM serves as the center of many businesses so, naturally, it should be plugged into the rest of your tech stack. A few notable integrations include: Salesforce, teamviewer, and MailChimp.