About BigCommerce

Category: Website Builders
BigCommerce website builder (aka Page or Storefront Builder) is helping small and medium-sized businesses utilize industry-leading technology by integrating the super performance of BigCommerce solutions into stunning websites built with drag-and-drop and absolutely no coding.

Company: BigCommerce Pty Ltd.

sized and large businesses. With an open architecture and app ecosystem, it offers enormous functionalities and trend-setting performance to help businesses scale fast with 80% less cost and time.

Although it was founded in Sydney, Australia, in 2009 by Eddie Machaalani and Mitchell Harper, BigCommerce is now headquartered in Austin, Texas.

Since its inception, it has grown to become the trusted e-commerce solution for Fortune 1000 companies and over 80,000 other brands, including Sony and Toyota.

In-Depth Analysis

0 Overall
Price 4.0
Performance 3.0
Ease Of Use 3.0
Features 4.5
Support 5.0

Pros

  • BigCommerce provides DDOS protection and Level 1 PCI-compliant
  • In-built conversion rate optimization (CRO) tools
  • Websites in multiple languages
  • Offers omni-channel selling

Cons

  • Limited design templates
  • Has annual sales limits

BigCommerce Comparisons

VS
VS
VS
Plans & Pricing

BigCommerce is known for offering enterprise solutions. However, its Essentials cater to small and growing businesses with a three-tier pricing structure.

The Standard Plan is well suited for small businesses and startups that can do just fine with the limited features and low cost. The Plus Plan, on the other hand, is designed to help businesses grow. It offers tools that help businesses increase conversion and allows for more sales.

At the top of BigCommerce Essentials offering is the Pro Plan, organized to help mid-sized businesses scale into enterprises. This plan introduces features that will help businesses offer more targeted products to customers while allowing you process sales up to $400,000 per year.

Standard
$29.95
/mo
15-Day FREE Trial
  • Unlimited staff accounts
  • Unlimited bandwidth
  • Unlimited storage
  • POS
  • Single-page checkout
  • Multi-currency
  • Professional reporting tools
  • Product ratings and reviews
  • Up to $50k annual online sales
  • 24/7 tech support
Plus
$79.95
/mo
15-Day FREE Trial
  • Everything in Standard plan
  • Up to $180k annual online sales
  • Abandoned cart saver
  • Stored credit cards
  • Persistent cart
Pro
$299.95
/mo
15-Day FREE Trial
  • Everything in Plus plan
  • Up to $400k annual online sales
  • Product filtering
  • Google customer reviews
  • Custom product filtering
Enterprise
Custom
  • Everything in Pro plan
  • Multiple Storefront
  • Unlimited API calls
  • Price Lists
  • Custom annual online sales
  • Priority support

 

Performance

Performance is an important factor to consider, especially for an ecommerce website. While BigCommerce provide industry-standard ecommerce solutions, its website builder haven’t proven to be the best-performing option in the market. After publishing my website, I ran a performance test and obtained the following result.

Let me break them down for a moment.

Site and Page Speed

With a performance score of just 16%, the BigCommerce website builder ranks as one of the poorest website builders by performance. According to the report from the above Google PageSpeed Insights, visitors have to wait a whopping 22.9 seconds before they can interact with the website. Also, a 12.2-second speed index is more than twice longer than the Google-recommended threshold of 5 seconds.

Accessibility

This metric is a big deal because it basically reveals how easy it is for visitors to locate the elements of your website. It shows how easy it is to find buttons, texts, and web pages. Also, it’s an indicator of your website’s uptime. Given that BigCommerce promises over 99.9% uptime, you can be confident that everything will run just fine for you. My website’s accessibility score was 81% which is a very good thing compared to the overall performance index.

Best Practices and SEO

This part of the performance test is mainly focused on the website’s framework and search engine worthiness. From the look of things, the BigCommerce website builder is a good framework for developing a website since it scores an excellent 92% on best practices. With search engines, also, BigCommerce is decently graced with an 83% score.

Ease of Use

BigCommerce does have a lot to offer as regards online selling. However, using the website builder is just shy of taking a rocket science test from MIT. It’s insanely difficult to navigate. With the limited widgets on the website editor, you can barely do much. With a closer focus on a few use cases, including setup and designing a website, my experiences are highlighted below.

Setup

Setting up the BigCommerce website editor isn’t any different from setting up a regular account on the ecommerce platform. Of course, there’s a few questions to answer. Given that the pricing structure of BigCommerce is contingent on your company’s revenue, the platform forces you to disclose your estimated annual revenue during the setup stage.

Right after creating your account, your adventure with the website builder begins with you choosing one of the many themes available on the Theme Marketplace. Only a few of those are free though. Once you have a theme to work with, you can move right into designing your website.

Designing

Designing on the BigCommerce website builder could be a lot better. I trust that they are working on improvements because what they have at this time is 12 miles from intuitive and user-friendly.

If you choose to customize a theme, you might not be able to edit some pre-defined elements from the WYSIWYG website editor. Here’s what I’m talking about.

Instead, you need to use a separate editor (Home Page Carousel) to make changes to your website header. Jumping between sections just to edit the same web page is weirdly inconvenient.

In the designing department also, you can make website-wide changes directly from the Theme Styles window. This way, you can ensure uniformity across website. Here’s what the website styling feature feels like.

But you can gain a more element-specific control of how your website look.

Text Styling

Working with texts on the BigCommerce Storefront editor is just simple and basic. No fancy stuff. You can add text into your website by dragging the “Text” widget into the website. manipulating the fonts size, weight, and color are done using the functions on the left side pane of the editor as shown in the video below.

Form customization

There’s no widget for forms on the Storefront editor. So, for users with zero technical experience, adding forms to a website could be an extremely difficult task. More technical users can work around the lack of forms widget by using the HTML code snippet to build a form with basic HTML5.

Button designing

Buttons, albeit have to be globally uniform on a website, should be aesthetically pleasing. Designing buttons when working on BigCommerce Storefront is pretty straightforward.

After adding the button to the web page, you can begin tweaking it’s outlook right on the left pane of the editor as shown in the image below. Basically, you have control over every attribute of the button, including color, curvature, border, text, etc.

App Integration

With more than 100,000 local and third-party apps on the BigCommerce App Store, you can supposedly transform your website into a powerful center of commerce. It turns out, however, that integrating these apps into the website directly from the App Store isn’t as simple as most website builders had made theirs. Personally, I find the App Store better suited for the ecommerce payment processing functions of BigCommerce.

Customer Support

BigCommerce has one of the most sophisticated self-service resources in the e-commerce and web builders space. Not to exaggerate things, you could know as much as a business consultant by mere reading from the consistently updated BigCommerce blog.
One of the outstanding self-service options is the BigCommerce University. It is a repertoire of courses and certifications that you need to become a professional ecommerce manager and developer.

Other resources include guides and tutorials, webinars, articles, and more. Beyond these amazing self-service support provisions, BigCommerce allows users to connect with real support agents through three channels: phone, email, and live chat. My experience using these channels are highlighted below.

Live Chat

Starting a live chat with BigCommerce is not as straightforward as expected. You have to be a signed-in paid user to connect with a real support expert. And they enforce this by requesting for your support PIN as a requisite for initiating a starting a live chat.

With your support PIN in hand, chatting with support is a smooth experience. After starting the chat, I was connected to the technical team in a minute. Their responses were professional and helpful. They even offered to jump in from the back end to help me fix the challenges I was facing.

Email Support

The email support is tightly woven with the ticketing system. By sending an email to the BigCommerce team, you instantly open a ticket that you can easily track on the Contact page.

When I sent an email to the support team, I received a response instantly notifying me that a ticket had been opened to address my concerns. Another more actionable response was delivered in about 3 hours time.

Phone Support

Depending on your purpose of calling, as well as where you’re reaching out from, BigCommerce has a lot of phone lines. You can reach any of them to talk about sales, payments, and even the technicalities of the website builder.

Contacting them was seamless, although I had to wait in line for about 3 minutes. The expert that joined the call on the other end was eloquent and professional. He had very good knowledge of the website builder and the entire BigCommerce solutions. And his guidance was one of the best.

Guides & Tutorials:

Hundreds of tutorials and guides to turn you into a pro.

24/7 Help & Support
24/7 Help & Support
Enjoy 24-hour support through readily available resources
Phone Support
Phone Support
Speak with an agent over the phone in real time: +1-888-699-8911
Live Online Chat
Live Online Chat
Instantly start a chat with an expert
Email
Email
support@bigcommerce.com
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Thousands of insights and best practices shared on regular basis
Features & Functionality
Design

BigCommerce is a big player in the e-Commerce solutions space. As a result, a majority of its standout features are geared towards helping businesses sell more and increase their bottom line. If you are looking to close more sales for your business, these are some features that you should pay close attention to.

Personalized Shopping Experience

Personalization is the future of commerce, according to several studies by Deloitte and McKinsey. With BigCommerce, you can deliver a high performance website with fast speed and unique shopping experience to your customers.

BigCommerce offers recovery of abandoned carts as well as persistent carts. This way, carts will be saved and customers will find the items in their cart when they switch devices. This can increase your business conversion rate significantly.

Google Accelerated Mobile Pages

Websites built on BigCommerce are equipped with Google’s open source AMP. This is a HTML framework designed to optimize mobile web browsing experience and help websites to load faster. What could this mean for your small business? Superfast website load speed is essential for high conversion rates.

Mobile Apps

The BigCommerce app is available for Android and iOS devices. With the app, you don’t only have to manage your online business while on your desktop. You can track leads, collect payments, and fulfill orders right from your mobile phone as you go about your daily activities. This makes it possible for you to be available to your customers 24/7.

Multilingual Websites

Create stunning websites, deliver them in any language, and reach consumers globally. For an online business with access to global shipping solutions, you don’t have to only sell your products or offer services to English-speaking audiences only. You can convert more sales and reach your goals faster by expanding your reach to customers of other languages. BigCommerce allows you to do all that with its multiple language feature.

Diverse APIs

Running a business requires using a combination of tools. This combination can be complex, but it doesn’t have to. When you build with the BigCommerce website builder, you can use its numerous APIs to connect your website to third-party tools that can help deliver a seamless shopping experience to your customers, track website activities, and keep your finances in order. Nothing can slip through the cracks when you’re working with BigCommerce.

Features
  • 100+ Templates
  • Add HTML Code
  • Blog Templates
  • Portfolio
  • Drag & Drop Editor
  • Multi-lingual Website
  • Fully Customized
  • Mobile-friendly
Marketing
Features
  • SEO Tools
  • Social Media Integration
  • Widgets + Apps
  • Newsletter Tool
  • Monetization
  • Visitor statistics
Hosting
Features
  • Multiple Sites
  • Free Custom Domain
  • Unlimited Space
  • Unmetered Bandwidth
Multimedia
Features
  • Free Stock Photos
  • Video Plug-Ins
  • Audio Plug-Ins
Good For
Features
  • Blogging
  • Online Stores
  • Automatic Website Building
Verdict

There are few brands that have defined the global outlook of digital businesses and BigCommerce is certainly one of them. As more brands emerge to help small business owners with no technical background save the huge cost of hiring devs and designers, BigCommerce has positioned itself to compete. However, an intuitive website builder is obviously not their strongest suit. At least not at this time.

Nevertheless, if you’re a small business owner that wants to leverage the highly effective ecommerce solutions offered by BigCommerce while running your web store in the same place, you can save cost and reduce stress by sticking with the BigCommerce website builder. Keep in mind, though, that the tool may present some difficulties that will require a little technical know-how.

Augustine Ojeh
Author: Augustine Ojeh
Augustine is a freelance writer with a focus on organizational productivity; diversity, equity & inclusion (DEI); marketing and sales; and startup ecosystems in developing economies. He plays 8-Ball Pool when stressed and Chess when anxious.

BigCommerce User Reviews

G
Gareth Y
11-50 employees
Used for: 6-12 months
29 Jan - 2021

Works well if you have a large inventory

We were creating an offshoot of our brand that focused on B2C and our current website wasn’t able to handle it properly. We were able to create a new site with Bigcommerce quickly and give customers accurate shipping and product variations.

Pros

- Lots of versatility when setting up product pages for items with multiple variations that affect the price
- Can easily update a large number of products by uploading an excel sheet
- It’s straightforward to use the platform a

L
Lori S
11-50 employees
Used for: 6-12 months
29 Mar - 2021

It beat the competition

I’ve tried most of the popular eCommerce solutions but settled with Bigcommerce because it was able to meet my needs the best. I used one of the free templates and built my perfect website with it.

K
Kevin A
02-10 employees
Used for: Less than 6 months
12 Jan - 2021

Perfect for eCommerce

There are so many eCommerce tools out there but Bigcommerce is one that you shouldn’t ignore because it has something for you if you’re B2C, B2B, or even a wholesaler.

Pros

It has a complete range of features for eCommerce brands

T
Tracy B
02-10 employees
Used for: 1-2 years
21 Feb - 2021

Superb customer service

Bigcommerce has a low maintenance cost, has all the features we need to sell our products, and the support team is top class.

Pros

Pros
- The wait times for support are short and they actually know what they are talking about
- As far as the core features, we have everything we need
Cons
- It has a smaller integration library when compared to a tool like Sh

I
Ian F
11-50 employees
Used for: 6-12 months
24 Mar - 2021

It works

We use a new ERP system and Shopify wouldn’t work with it so we switched to Bigcommerce. It is adequate for now but I hope they keep adding features

Pros

It was easy to set up relatively large websites

Cons

The order management system doesn’t allow you to edit past orders. You can add products to an order but you can’t charge customers the balance
- Inventory tracking and product search are lacking and need an overhaul