About BigCommerce

Category: Website Builders
BigCommerce's store builder provides a wide range of templates, a secure platform, responsive support, multiple payment options, robust inventory management, and much more. If you're looking to create the perfect site for your eCommerce store, then BigCommerce is right for you

Company: BigCommerce Holdings

BigCommerce is a leading open software-as-a-service (SaaS) ecommerce platform that empowers merchants of all sizes to build, innovate and grow their businesses online. Tens of thousands of B2C and B2B companies across 150 countries and numerous industries use BigCommerce to create beautiful, engaging online stores.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 5.0
Features 4.0
Support 5.0

Pros

  • Large number of professional-looking templates which you can customize using CSS and HTML
  • 24/7 customer support via phone, email, and live chat
  • The entry level plan has a large number of features other platforms would charge a premium for 100s of third party apps
  • The checkout has been optimized for conversions

Cons

  • Plans are limited by your sales revenue
  • Editing orders after they’ve been made by customers is cumbersome (and at times not possible)

BigCommerce Comparisons

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Plans & Pricing

Bigcommerce is divided into an enterprise solution with custom pricing and small business solution with three pricing plans. Each plan is separated based on the features available and the sales generated by the store. 

Bigcommerce comes with many features to build your an online store. It’s more expensive than simple website builders but does bring more to the table. For what it offers, the Standard and Plus plans are fairly priced. 

Standard
$29.95
/mo
FREE trial
Plus
$79.95
/mo
FREE trial
Pro
$299.95
/mo
FREE trial

Standard

The entry-level plan costs $29.95/mo and focuses on getting you online to start selling. It comes with unlimited products, file storage, and bandwidth. It also supports Facebook/Instagram selling, eBay, Amazon, Google shopping, and POS transactions. Real-time shipping quotes, reporting, reviews, and multiple-currencies are available. There is a sales limit of $50,000/year. 

Plus

The most popular plan costs $79.95/mo and has a sales ceiling of $180,000/year. It adds customer segmentation, abandoned cart saver, stored credit cards, and a persistent shopping cart.

Pro

The largest Bigcommerce plan costs $299.95/mo and limits sales to $400,000 per year. If you have a larger sales volume, you can choose an enterprise plan or pay $150 for every $200,000 per year over the limit. It adds Google customer reviews, deeper product search, and support for a custom SSL certificate.

Ease of Use

The overall design experience is intuitive and a beginner can use it. An entire shop that doesn’t have too many custom features can be built within a few days. Advanced customization will require expertise with HTML and CSS but there are designers vetted by Bigcommerce to help you.

Customer Support

Bigcommerce has many support options so you can get assistance in a way that makes the most sense for you. It’s an expansive platform so some support reps may only be specialized in certain areas like the API. With that being said, support is responsive and usually knowledgeable.

Additional customer support:
Forum
It has a forum that allows customers and staff to communicate on features and issues.

24/7 Help & Support
24/7 Help & Support
All customers have access to round the clock support
Phone Support
Phone Support
US-based phone support is available 24/7
Live Online Chat
Live Online Chat
Live chat is available for customers around the clock
Email
Email
Available to assist with issues that aren't resolved immediately
Video Tutorials
Video Tutorials
There are numerous video tutorials on the website and YouTube
FAQ
FAQ
There is a comprehensive FAQ section and knowledgebase
Features & Functionality
Design

The platform comes with 156 professional-looking templates for different types of shops. Customization is through a visual editor that allows you to develop the look and feel you want for your store. If you choose, you can access the HTML, CSS, and even language files for further customization. 

Switching themes can be done at the click of a button but it’s important to understand the differences in the layout. If you change themes without preparing, you may accidentally break your website. 

Features
  • 100+ Templates
  • Add HTML Code
  • Blog Templates
  • Portfolio
  • Drag & Drop Editor
  • Multi-lingual Website
  • Fully Customized
  • Mobile-friendly
Marketing

It’s provided all customers with a CDN to improve site speed and gives you control of the robot.txt file. It also provides an SEO friendly URL structure as well as SEO microdata to enhance search appearance.  

The integrations to different marketplaces allow you to expand your reach and get in front of more people with the least amount of effort. SEO and coaching services to help you unlock more revenue are available. 

Features
  • SEO Tools
  • Social Media Integration
  • Widgets + Apps
  • Newsletter Tool
  • Monetization
  • Visitor statistics
Hosting
Features
  • Multiple Sites
  • Free Custom Domain
  • Unlimited Space
  • Unmetered Bandwidth
Multimedia
Features
  • Free Stock Photos
  • Video Plug-Ins
  • Audio Plug-Ins
Good For
Features
  • Blogging
  • Online Stores
  • Automatic Website Building
Verdict

Bigcommerce brings robust features together with an intuitive interface that allows small and large businesses alike to tap into online shopping.

Strong inventory management, multichannel selling, customization options, an easy interface, and an ever-evolving platform help set it apart. It does have a few hiccups like the inability to edit orders and charge customers afterward. These are minor challenges that don’t take away from the overall tool which is a great choice to build an online store.

Daniel Ndukwu
Author: Daniel Ndukwu
Daniel is a small business owner at large helping his peers navigate the challenges they experience on a day to day basis. His philosophy is simple, if it isn’t broken you can still make it better.

BigCommerce User Reviews

G
Gareth Y
11-50 employees
Used for: 6-12 months
29 Jan - 2021

Works well if you have a large inventory

We were creating an offshoot of our brand that focused on B2C and our current website wasn’t able to handle it properly. We were able to create a new site with Bigcommerce quickly and give customers accurate shipping and product variations.

Pros

- Lots of versatility when setting up product pages for items with multiple variations that affect the price
- Can easily update a large number of products by uploading an excel sheet
- It’s straightforward to use the platform a

L
Lori S
11-50 employees
Used for: 6-12 months
29 Mar - 2021

It beat the competition

I’ve tried most of the popular eCommerce solutions but settled with Bigcommerce because it was able to meet my needs the best. I used one of the free templates and built my perfect website with it.

K
Kevin A
02-10 employees
Used for: Less than 6 months
12 Jan - 2021

Perfect for eCommerce

There are so many eCommerce tools out there but Bigcommerce is one that you shouldn’t ignore because it has something for you if you’re B2C, B2B, or even a wholesaler.

Pros

It has a complete range of features for eCommerce brands

T
Tracy B
02-10 employees
Used for: 1-2 years
21 Feb - 2021

Superb customer service

Bigcommerce has a low maintenance cost, has all the features we need to sell our products, and the support team is top class.

Pros

Pros
- The wait times for support are short and they actually know what they are talking about
- As far as the core features, we have everything we need
Cons
- It has a smaller integration library when compared to a tool like Sh

I
Ian F
11-50 employees
Used for: 6-12 months
24 Mar - 2021

It works

We use a new ERP system and Shopify wouldn’t work with it so we switched to Bigcommerce. It is adequate for now but I hope they keep adding features

Pros

It was easy to set up relatively large websites

Cons

The order management system doesn’t allow you to edit past orders. You can add products to an order but you can’t charge customers the balance
- Inventory tracking and product search are lacking and need an overhaul