Epos Now POS Review For 2025
Epos Now POS Plans & Pricing
Epos Now Comparison
Expert Review
Pros
Cons
Epos Now POS's Offerings
Epos Now starts at $399 and operates on a subscription model with both monthly and annual pricing options. They also frequently run promotional deals, and discounts may very depending on the offer.
The POS system is designed to help businesses stay agile, attract new customers, boost revenue, and stay ahead of industry shifts.
- Fast setup and simple staff onboarding
- Ready for online orders, delivery, collection, and multi-channel sales
- Access business data from any device, wherever you are
- Real-time insights into staff performance, customer behavior, sales, profit margins, and inventory
- Works independently or integrates seamlessly with hundreds of third-party apps, including payment processors, accounting tools, and more
*The monthly payment rate you are offered may differ from the representative rate shown and will be based on your Company financial information and your personal circumstances, the finance amount and the repayment term. The discounted price requires a monthly subscription starting at $79.
Customer Support
Epos Now offers 24/7 support via phone, email, and live chat. Setup and onboarding assistance is included, and most users report a responsive and helpful customer service experience.
Features & Functionality
Best For
Epos Now offers robust features tailored to meet the unique needs of various business types, such as retail stores, coffee shops, nightclubs, quick service outlets, bars, restaurants, and food trucks.
For retail stores, Epos Now provides real-time sales reporting, inventory management, and powerful stock control, allowing store owners to track sales, optimize inventory levels, and integrate seamlessly with eCommerce platforms. Retailers can also benefit from customer loyalty programs that drive repeat business and smart sales insights to develop more effective promotions.
Coffee shops and quick-service restaurants benefit from speedy checkout, order tracking, and click-and-collect options that streamline service and enhance the customer experience. Real-time reporting and menu management allow owners to monitor best-selling items, adjust offerings, and reduce waste, ensuring greater profitability.
For nightclubs, bars, and food trucks, Epos Now includes advanced staff tracking, real-time reporting, and cash flow management tools to help manage high-volume sales, track employee performance, and ensure smooth operations. The system’s table management and split billing features are ideal for restaurants and bars, enabling efficient service and easy handling of large groups.
Additionally, online ordering, delivery, and click-and-collect functionality further enhance Epos Now’s versatility, making it an ideal solution for any business in the hospitality or retail sectors. This flexibility helps businesses increase efficiency, improve service speed, and maintain better customer satisfaction across various environments.
General Features
Custom Display & Reporting
Given the generic nature of the POS system, there are a lot of customization options. You can change your dashboard display and reports. Your interface can be optimized so the most useful and commonly-used features are the most in reach.
The reports you receive are real-time and include specific products, all sales, and employee performance.
Advanced Security
There are different authorization options for employees. Each of your employees will only be granted certain permissions while they’re working. Managers have the option of restricting cashiers and they are the only ones who can use the inventory control features.
Industry-Specific Features
For hospitality businesses, Epos Now offers all the typical features you’d expect. Table management split checks, and customer loyalty systems are offered.
Epos Now also offers retail-specific loyalty rewards, barcoding, promotions, and eCommerce integrations.
The specific needs of your particular business type are all met, depending on the plan you subscribe to.
Hardware & Software
The Epos Now hardware is robust and designed to endure heavy usage. It includes a 15.6″ touchscreen terminal, built-in receipt printer, secure cash drawer, and payment terminals. The system works with both Android and iOS devices, giving businesses flexibility in choosing the hardware that fits their needs. The software is cloud-based, allowing businesses to access the system from anywhere while providing real-time updates.
Hardware requirements
Epos Now’s hardware options are inexpensive and diverse. The software comes with very few hardware requirements.
Epos Now is compatible with Google Chrome and Safari browsers and any device that supports them. There is also a specific iPad app that functions as the POS terminal.
The simplest hardware option is purchasing the hardware from the Epos Now website. Their hardware packages all include installation (in-shop or cloud-based), configuration, and training.
Integrations & Add-Ons
Epos Now offers integrations listed on the Epos Now App Store. Here’s the current, non-exhaustive list of integrations:
- App4
- Appointedd
- Caterbook
- Chemist & Druggist
- Deputy
- EVO Payments
- Gift Aid
- LoyaltyDog
- Loyalzoo
- Mailchimp
- Nettl
- Paya
- PaymentSense
- psConnect
- QuickBooks
- ReceiptTracker
- Sage Business
- SalesForce
- The Exchange
- VeriPhone
- Worldpay
- Xero
- Zapier
- Zapper
Pricing Options
Epos Now offers flexible and competitive pricing designed to meet the needs of businesses of all sizes. While there is no automatic free trial, businesses can contact the vendor to request access and explore the platform before committing.
The platform operates on a subscription-based model, with options to pay monthly or annually. Pricing typically starts at $399*, and includes essential POS hardware such as terminals, receipt printers, and cash drawers. Subscriptions include access to the cloud-based software, with additional features and integrations available depending on the plan.
Higher-tier plans are available for businesses seeking more robust capabilities, such as advanced analytics, integrations, and premium customer support. The company also runs regular promotional offers.
This pricing structure gives businesses the flexibility to scale their setup as needed, whether they’re starting out or expanding operations across multiple locations.
Performance:
Epos Now delivers excellent performance in day-to-day operations. The system is responsive, and users benefit from fast processing speeds, especially during high-traffic periods. Whether it’s handling orders, managing inventory, or processing payments, the POS system is optimized to handle large volumes without lag, ensuring smooth operations for businesses.
Ease Of Use:
Epos Now is designed for businesses of all sizes, offering a clean, intuitive interface that’s easy to navigate. With its simple setup, most users can get fully onboarded in under 20 minutes. The cloud-based system allows business owners to access and manage operations from any internet-enabled device, including desktops, tablets, and smartphones. Real-time reporting capabilities make it easy to monitor sales, inventory, and staff performance, helping businesses make informed decisions quickly and efficiently.
Uniqueness:
What sets Epos Now apart from competitors is its ability to integrate with over 100 third-party apps, including accounting software, CRM tools, and eCommerce platforms. This extensive range of integrations allows businesses to tailor the system to their specific needs, providing a personalized experience. Additionally, the system offers seamless management of both physical and online locations, which makes it ideal for omnichannel businesses.
Verdict:
Epos Now is a user-friendly and feature-rich POS system ideal for small and large businesses alike. It streamlines business operations with strong tools for analytics, inventory management, and employee tracking. The system is highly customizable and integrates with over 80 third-party apps, making it a great fit for both retail and hospitality sectors.
While some integrations and add-ons may incur extra costs, and load times can occasionally be slow, the platform remains a reliable and efficient solution. For businesses looking to save time, reduce hassle, and boost profitability, Epos Now stands out as a smart, scalable choice.
FAQ
Q: What is Epos Now POS?
A: Epos Now is a cloud-based point-of-sale (POS) system designed for retail and hospitality businesses. It offers hardware (like touch screen terminals, printers, cash drawers) and software for managing sales, inventory, customers, and reporting. It runs on proprietary Android-based hardware or via apps on standard Android/iOS devices and PCs.
Q: How much does Epos Now cost? Is it expensive?
A: Epos Now uses customized quote-based pricing, and often bundles hardware and software into long-term contracts. While they sometimes advertise low starting prices (like “$39/month”), the actual cost depends heavily on the hardware package, software add-ons (AppStore apps), contract length, and payment processing rates. It can end up being quite expensive compared to simpler systems, especially when factoring in all potential fees over the contract term.
Q: What are the most common complaints about Epos Now?
A: Frequent user complaints found online include aggressive and misleading sales tactics, very long contracts (often 3-5 years) that are extremely difficult and costly to cancel, hidden fees not clearly disclosed upfront, poor or unresponsive customer support, and issues with software bugs or slow performance. Mandatory use of their payment processing (Epos Now Payments) is also a common point of frustration.
Q: Do I have to use Epos Now Payments for credit card processing?
A: Increasingly, yes. Similar to Toast and Lightspeed, Epos Now heavily pushes customers towards their integrated payment processing solution (Epos Now Payments). While some older contracts or specific setups might allow third-party processors, it often comes with penalties (like higher software fees or loss of features), and new customers are generally required to use their system.
Q: Can Epos Now POS work if my internet connection fails?
A: Yes, Epos Now has an offline mode. If the internet goes down, the system can typically continue to ring up sales and queue credit card transactions. These transactions are then processed once the connection is restored. However, functionality is reduced offline (e.g., real-time cloud reporting or integrated app features won’t work), and there’s a risk offline payments might be declined later.
Q: How does Epos Now compare to systems like Square or Lightspeed?
A:
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vs. Square: Epos Now aims for more comprehensive features, particularly in inventory and reporting, compared to Square’s basic free offering. However, Square is significantly easier to start with, much cheaper (with a free plan), has transparent pricing, and no long-term contracts. Epos Now often involves contracts and less clear pricing.
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vs. Lightspeed: Both target similar retail/hospitality markets with advanced features. Lightspeed often runs on iPads/desktops, potentially offering more hardware flexibility than Epos Now’s proprietary terminals. Both systems face similar criticisms regarding contracts, pushy sales, and mandatory integrated payments. Feature sets differ slightly, so a direct comparison based on specific needs is important.
Q: Is it true that Epos Now contracts are very hard to cancel? What about fees?
A: Yes, this is one of the most widely reported issues. Epos Now contracts are typically long-term (3-5 years) and contain clauses that make early cancellation extremely difficult and expensive. Early Termination Fees (ETFs) can require paying out the full remaining contract value, often amounting to thousands of dollars. Users report needing to provide notice months in advance, often via specific methods like registered mail, to avoid auto-renewal.
Q: What kind of hardware does Epos Now use? Is it proprietary?
A: Epos Now offers its own proprietary touchscreen terminals (often running a modified version of Android). They also have apps that allow the software to run on standard Windows PCs, Android tablets, and iPads/iPhones. Peripherals like printers, scanners, and cash drawers are typically standard models compatible with their system. The proprietary terminals cannot be used with other POS software.
Q: How is Epos Now’s customer support?
A: Customer support is a frequent source of complaints. Users often report long wait times, difficulty reaching support, unhelpful or poorly trained representatives, slow resolution of technical issues, and feeling pressured by sales reps even when contacting support for technical help. Positive support experiences are also reported, but negative ones appear common.
Q: Are there hidden fees I should be aware of with Epos Now?
A: Yes, users frequently report unexpected fees. Besides the base software/hardware bundle and processing rates, watch out for: fees for apps from their App Store, premium support charges, PCI compliance fees, potential setup or installation fees, and especially the large Early Termination Fees if you try to break the contract. Always demand a full, itemized quote and read the contract fine print.
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