FreshBooks Review 2025

Category: Online Invoicing
Freshbooks is a SaaS cloud accounting software product operated by 2ndSite, Inc. Freshbooks offers powerful invoicing features for small and medium-sized businesses, and it’s renowned for its award-winning customer support.
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Company:FreshBooks

FreshBooks Online Invoicing Plans & Pricing

Lite
$21
/mo
70% Off for 4 Months
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Plus
$38
/mo
70% Off for 4 Months
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Premium
$65
/mo
70% Off for 4 Months
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Select
Custom
/mo
Request a Demo
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FreshBooks Comparison

Expert Review

4.4
Price
4.0
Ease Of Use
4.5
Features
4.5
Support
4.5

Pros

v-pro
Excellent custom invoicing
v-pro
Automated reminders and late fees
v-pro
Large number of integrations
v-pro
Award-winning customer support

Cons

x-con
High cost per user
x-con
Manual balance sheet generation

FreshBooks Online Invoicing's Offerings

FreshBooks offers a 30-day free trial that lets you explore all of the software’s features. You can then upgrade to one of FreshBooks’ three plans if you please. Each one charges $10/employee/mo on top of the base subscription price.

Customer Support

Freshbooks is known for its award-winning customer support team. Phone support is available Monday-Friday, 8 am – 8 pm EST. You can also reach them via email at any time of day.

As for self-help resources, FreshBooks’ blog and FAQ section are both fantastic. Plus, FreshBooks offers plenty of tutorials and walk-through videos on its YouTube.

Additional customer support:
Blog
Read the FreshBooks blog to learn general accounting and small business subjects, as well as FreshBooks-specific stuff.

Features & Functionality

General Features

Custom, Easy Invoicing

FreshBooks might offer plenty of accounting and finance functions, but where it really shines (aside from pricing) is its invoicing.

FreshBooks allows for a large degree of invoice customization to reflect your brand. You can even change the currency and language if you’re working with customers or clients in different countries.

Plus, if you often send similar invoices, you can just duplicate old invoices and slightly tweak the numbers.

Recurring Invoices

Many types of businesses have arrangements with clients or customers that involve recurring revenue. Usually, these companies would have to create a new invoice every week/month/quarter to get paid, but not with FreshBooks’ recurring invoices.

Recurring invoices make it easy to collect payments from these routine clients and customers. For example, freelancers with retainer agreements with their clients can automate their monthly income by setting up recurring invoices in Freshbooks.

Automatic Late Payment Reminders and Fees

Sometimes, your customers and clients need a bit of a nudge to pay on time. That might be a payment reminder or, depending on your contract, a late fee.

Fortunately, FreshBooks offers some late payment features to ensure you get paid on time. Automated late payment reminders make it so you don’t have to track every invoice.

But what if your client or customer doesn’t pay by the deadline?

With other software, you’d have to charge the customer or client manually. But with FreshBooks, you can toggle automatic late payment fees.

Deposits

Plenty of service businesses collect deposits to get a client to “commit” to working with them, to hold said clients’ spot, and to protect themselves in case of non-payment. Some people collect half up-front, while others collect the full payment as a deposit before starting.

Regardless of how you collect deposits, FreshBooks lets you accept these from clients so you can stay protected and continue to thrive.

Time Tracking

FreshBooks has an excellent time tracking tool that is easy to use and can be turned on anywhere you have an Internet connection.

What’s even better, though, is that you can add your tracked time (and expenses) to your invoices with a few button clicks. That way, you’ll get paid accurately for the hard work you performed.

v-pro
Customizing your invoice
v-pro
Tracking Invoice Views
v-pro
Customizing invoice payment terms
v-pro
Offer Discounts
v-pro
Estimates
v-pro
Recurring Invoices
v-pro
Multi-Currency
v-pro
Multi-Language
v-pro
Client Portal
v-pro
Send Emails
v-pro
Automated Tax Circulations
v-pro
Invoice Previews
v-pro
Banking Data Synchronization

Payments

Process payments seamlessly with integrated systems.

v-pro
Send receipts to customers
v-pro
Online payments
v-pro
Late Payment Fees
v-pro
Track refunds and credits issues
v-pro
Deposit Payments
v-pro
Track Offline Payments
v-pro
Credit Card Payments
v-pro
Auto Payment
v-pro
Payment reports

Time Tracking

Track time spent on projects for accurate billing.

v-pro
Automated bills for tracked hours per project
v-pro
Different Rates for each Project
v-pro
Generate Invoices
v-pro
Timer
v-pro
Tracking against clients and projects

Supported Devices

Available on multiple devices for accessibility.

v-pro
Windows
v-pro
Android
x-con
Linux
v-pro
iPhone/iPad
v-pro
Mac
v-pro
Web-Based

Pricing Model

Affordable pricing to fit varied business needs.

v-pro
Monthly Payment
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One-Time Payment
v-pro
Annual Subscription

Ease Of Use:

FreshBooks designed its software with bookkeeping beginners in mind. The company managed to make a sleek invoicing interface without letting up on features. It takes only seconds to create a beautiful, branded, custom invoice that reflects your company and your hard work.

Getting started is quite easy, as you only need your email and a password to make an account. Once you confirm your email, you can dive right in.

Verdict:

FreshBooks is a fantastic value for the features it provides, especially when it comes to invoicing. The custom invoicing alone is fantastic, but you can also create recurring invoices, automate reminders (and even late payment fees), accept deposits, and transfer your tracked time.

Yet, at the same time, it’s simple enough for users to learn the ropes fast. Thanks to its competitive pricing, it’s one of the top bookkeeping and invoicing software choices for small business owners and freelancers.

User Review

4.6
5
5 Users
(5)
4
1 Users
(1)
3
1 Users
(1)
2
0 Users
(0)
1
0 Users
(0)
Write a review
Leave a review, help others get it right the first time.
logoWrite a Review
7 Reviews
11-50 employees
Used for: 1-2 years
19 Apr - 2021
Straightforward Invoicing
Overall, it's easy to create invoices.
Like:
  • The customer status is a feature that helps my customers and me stay on top of payments.
Dislike:
  • My biggest obstacles while working with FreshBooks invoicing is not being able to do a partial refund or issue credit invoices.
51-200 employees
Used for: 2+ years
06 Apr - 2021
Support is a winner
I switched to Freshbooks from another service, and let me tell you - their support won my heart. Apart from serving me with the tools, I need to support my business (which is most important of course), I want to highlight their great service and support.
Like:
  • Great service and support
Dislike:
  • Many many features that sometimes confuse me, but I guess it is a plus for other people
1-10 employees
Used for: 6-12 months
12 Feb - 2021
Easy Vendor Management
I deal with multiple vendors daily and find Freshbooks to be of great help. I can pay, track expenses, request payments, and send invoices quickly and easily. It really saves a lot of time and had replaced many of my spreadsheets.
201-1000 employees
Used for: 1-2 years
08 Feb - 2021
Answers all our needs
We started using Freshbooks on a free trial, but it didn't take us too long to subscribe. We found it easy to operate and very user-friendly. What I personally enjoy most is the advanced reports generation feature, a huge time saver.
Like:
  • Advanced reports generation
1-10 employees
Used for: Less than 6 months
30 Jan - 2021
Accounting & project management in one place
I own a small creative business. Our projects are usually long-term and it makes it a tad difficult to stay on track with payments along the way. What I love most about Freshbooks is that it offers a project management tool along with my accounting needs,
Like:
  • Great project management feature
1-10 employees
Used for: Less than 6 months
19 Jan - 2021
Solved my accounting needs
As a freelance designer, I like to invest my time in actual design work rather than in bookkeeping. My biggest struggle has always revolved around charging my clients post-project delivery. Freshbooks solved that for me, as I'm able to send payment reques
Like:
  • Saves me from day-to-day accounting trouble
Dislike:
  • I've had trouble trying to use it with Internet Explorer on desktop, switched to Chrome and it worked
51-200 employees
Used for: Less than 6 months
13 Jan - 2021
Onboarding made easy
I recently started using FreshBooks and needed to further teach my staff how to manage it too. FreshBooks made it very easy to onboard, and provide tutorials for beginners as well, which I found highly helpful. Apart from that, my personal onboarding expe
Like:
  • Onboarding is easy due to the useful tutorials provided.
Dislike:
  • Still can't find any cons to date.
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