Helcim Review 2025
Helcim Merchant Services Plans & Pricing
Helcim Comparison
Expert Review
Pros
Cons
Helcim Merchant Services's Offerings
Unlike most other merchant service providers, Helcim does not charge a monthly account maintenance fee. Hence, there is no monthly pricing structure attached to the use of this software. You are only charged on a transaction basis through their cost-plus pricing structure.
However, this cost-plus pricing depends on the way you receive your payment. You can either receive an in-person or keyed-in payment from your customers using this software.
It is also worthy of note to state that what you’re charged for using Helcim decreases as your monthly processing volume increases. Below is a rundown of their individual pricing for different ranges of transaction volumes:
| Transaction volume (per month) |
In-Person transactions |
Keyed-in and online transactions |
| $0 – $50,000 | 0.40% + $0.08 | 0.50% + $0.25 |
| $50,000 – $100,000 | 0.35% + $0.07 | 0.45% + $0.20 |
| $100,001 – $500,000 | 0.25% + $0.07 | 0.35% + $0.20 |
| $500,000 – $1,000,000 | 0.20% + $0.06 | 0.25% + $0.15 |
| $1,000,001+ | 0.15% + $0.06 | 0.15% + $0.15 |
Other Transactions
In addition to the cost-plus pricing structure implemented for different transactions, there’s just one more fee you may have to pay when using Helcim. You get to pay $15 for chargebacks. But then, if you set up a dispute and eventually win it, no amount will be deducted from your account for chargebacks.
While using Helcim, you are not also charged for the following:
●Set up
●Monthly account maintenance
●PCI compliance
●Statements
●Account termination
Customer Support
Helcim does not only exceed other merchant service providers by their affordable pricing structure, they also have one of the best customer support systems. Users of this solution have affirmed that they have 24/7 access to prompt and efficient customer support.
However, if you want to get top-notch assistance (from Helcim customer support reps), it is best to reach out during business hours. Support provided outside business hours is usually outsourced to third-party companies. Nevertheless, even their outsourced support still beats what you find with a bunch of other merchant service providers.
Features & Functionality
General Features
Dashboard
Unlimited users
Helcim does not charge per-user fees, meaning that businesses can give access to each of their staff and keep good records of activity (as opposed to sharing passwords to avoid user fees).
Built-in Printer
The Helcim Smart Terminal comes with a built-in printer and 2 rolls of complementary receipt rolls. The Smart Terminal, like our POS, also provides an option for emailed receipts.
Seamlessly works with other Helcim tools
Merchants also have access with other Helcim tools for free such as Invoicing, Customer Portal, Product and Services, Online Checkout.
Credit Card Processing
Helcim allows merchants to accept credit card payments from different credit card companies. The cost-plus pricing system is adopted here, and merchants can also accept international payments at no extra cost for exchange rates.
Invoicing
With just a few simple clicks, Helcim allows users to create unlimited invoices from a single account. These invoices can be customized and set up for one-time or recurring billings. There is also a ‘pay now’ button attached to each invoice to direct customers to an intuitive payment page. Merchants can also send payment requests via emails or text messages.
There is a wide range of services included with Helcim’s invoicing service. They include:
● Product catalogs
● Customizable fields
● Built-in card processing
● Automated tax computation
● Automated email reminders
● Compatibility with various devices
Hosted Payment Page
Helcim makes online payments convenient for users via their hosted payment page. This page is easy to set up and allows users to run invoicing, client registrations, shopping carts and service subscriptions without paying extra fees for a domain. This page is also user-friendly, and ensures that each store’s customers enjoy an improved payment experience.
E-commerce
Helcim also provides a hosted online store for its users. On this store, merchants can conveniently run an online store using customized templates, without paying a dime for domain use. You also get an SSL certificate at no extra cost.
While using this store, you have unlimited access to discount codes, shopping carts, tax calculations, and product shipping options. You can also include unlimited inventory and eCommerce pages in this online store.
Helcim also places you at an advantage by ensuring that your store is SEO optimized. This way, your potential customers can easily find your store on the Internet.
Hardware & Software
Helcim Smart Terminal
The Helcim Smart Terminal is a standalone wireless device that will be preloaded with the Helcim app so merchants can accept in-person credit, debit, and even mobile payments with ease via Tap, Pin & Chip or manual credit card entry. This is Helcim’s newest device on offer providing another option for our merchants to accept payments through the Helcim app without the need for managing multiple devices.
Point-of-Sale
Unlike a few other merchant service providers, Helcim doesn’t mandate you to purchase any POS system from them using their service. However, if you need to use POS software and its numerous functions, you can purchase a POS stand and a thermal printer (even third-party products) along with the Helcim card reader.
Integrations and Add-Ons
Helcim integrates seamlessly with accounting and eCommerce software to help users run their businesses more conveniently. It integrates with a host of shopping carts, the QuickBooks Desktop, and the QuickBooks Online software. With these integrations, you can easily move your data between Helcim and your accounting software to minimize data management errors. Helcim also has APIs to enable its users to customize the system to meet their specific business needs.
Sales Channels
Expand business reach with diverse sales channels.
Ease Of Use:
Helcim is quite easy to use and can be accessed from a range of devices. From set up to implementation, this software is totally hitch-free and user-friendly. Its dashboard is quite intuitive, and you can effortlessly navigate its different menu while running your merchant transactions. Merchants can unbox their new Smart Terminal and be ready to start accepting payments after completing a short and intuitive WiFi onboarding flowand logging into the Helcim app.
Verdict:
If you’re looking for software that doesn’t stretch your business budget, but still delivers premium merchant services to you, then Helcim makes a great choice. From its POS services to its customer management, invoicing and payment processing, this solution has all it takes to scale your business operations as a merchant. Its pricing structure, customer support system and data security also make it stand out from a host of other merchant service providers.
However, you must understand that Helcim may not be right for you if you run a high-risk merchant business. You can reach out to them via the toll-free phone support available on their website for more information.
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