About Helcim

Category: Merchant Services
Helcim Merchant software is a business tool that allows retail and eCommerce store owners to accept and process payments from their customers. It boasts of merchant services such as credit card processing, invoicing, Point-of-Sale, eCommerce, and customer management tools.

Company: Helcim

Helcim was founded in 2006 by Nicolas Beique and has offices in Canada and the U.S. This merchant service company is currently the software choice of over 7,000 merchants and handles more than 25 million merchant transactions annually.
Due to its relatively low pricing structure, this software is ideal for small and medium-sized businesses. Its pricing structure also makes it more ideal for low-risk merchant services than high-risk ones.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 4.5
Support 5.0

Pros

  • Excellent customer support
  • Cost-plus pricing
  • Processes international transactions
  • No PCI fees

Cons

  • Exclusive to low-risk industries

Helcim Comparisons

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Plans & Pricing

Unlike most other merchant service providers, Helcim does not charge a monthly account maintenance fee. Hence, there is no monthly pricing structure attached to the use of this software. You are only charged on a transaction basis through their cost-plus pricing structure.
However, this cost-plus pricing depends on the way you receive your payment. You can either receive an in-person or keyed-in payment from your customers using this software.

It is also worthy of note to state that what you’re charged for using Helcim decreases as your monthly processing volume increases. Below is a rundown of their individual pricing for different ranges of transaction volumes:

Transaction volume (per month)

In-Person transactions

Keyed-in and online transactions
Below $25,000 0.30% + $0.08 0.50% + $0.25
$25,001 – $50,000 0.25% + $0.07 0.45% + $0.20
$50,001 – $100,000 0.20% + $0.07 0.40% + $0.20
$100,001 – $250,000 0.18% + $0.06 0.35% + $0.15
$250,001 – $1,000,000 0.15% + $0.06 0.30% + $0.15
$1,000,001 – $5,000,000 0.12% + $0.05 0.25% + $0.10
$5,000,001 and above 0.10% + $0.05 0.20% + $0.10

 

Other Transactions
In addition to the cost-plus pricing structure implemented for different transactions, there’s just one more fee you may have to pay when using Helcim. You get to pay $15 for chargebacks. But then, if you set up a dispute and eventually win it, no amount will be deducted from your account for chargebacks.
While using Helcim, you are not also charged for the following:
●Set up
●Monthly account maintenance
●PCI compliance
●Statements
●Account termination

In-person
1.92% + $0.08
Start for Free
Key-in
2.38% + $0.25
Start for Free

In-Person Pricing

This pricing structure is implemented when you receive payments using your customer’s card while they are physically present in your store. For this type of payment, you’ll need the Helcim card reader and a thermal printer for processing.

Keyed-In Pricing

This pricing is used when your customers are not physically present in your store. It can be a payment made through your online store or using customers’ credit card information previously stored in your system.

Ease of Use

Helcim is quite easy to use and can be accessed from a range of devices. From set up to implementation, this software is totally hitch-free and user-friendly. Its dashboard is quite intuitive, and you can effortlessly navigate its different menu while running your merchant transactions.
This software is compatible with all operating systems including Windows, iOS Android and Mac.

Customer Support

Helcim does not only exceed other merchant service providers by their affordable pricing structure, they also have one of the best customer support systems. Users of this solution have affirmed that they have 24/7 access to prompt and efficient customer support.
However, if you want to get top-notch assistance (from Helcim customer support reps), it is best to reach out during business hours. Support provided outside business hours is usually outsourced to third-party companies. Nevertheless, even their outsourced support still beats what you find with a bunch of other merchant service providers.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
Phone support available to all users, regardless of package.
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

Credit Card Processing
Helcim allows merchants to accept credit card payments from different credit card companies. The cost-plus pricing system is adopted here, and merchants can also accept international payments at no extra cost for exchange rates.
Invoicing
With just a few simple clicks, Helcim allows users to create unlimited invoices from a single account. These invoices can be customized and set up for one-time or recurring billings. There is also a ‘pay now’ button attached to each invoice to direct customers to an intuitive payment page. Merchants can also send payment requests via emails or text messages.
There is a wide range of services included with Helcim’s invoicing service. They include:
● Product catalogs
● Customizable fields
● Built-in card processing
● Automated tax computation
● Automated email reminders
● Compatibility with various devices
Hosted Payment Page
Helcim makes online payments convenient for users via their hosted payment page. This page is easy to set up and allows users to run invoicing, client registrations, shopping carts and service subscriptions without paying extra fees for a domain. This page is also user-friendly, and ensures that each store’s customers enjoy an improved payment experience.
Ecommerce
Helcim also provides a hosted online store for its users. On this store, merchants can conveniently run an online store using customized templates, without paying a dime for domain use. You also get an SSL certificate at no extra cost.
While using this store, you have unlimited access to discount codes, shopping carts, tax calculations, and product shipping options. You can also include unlimited inventory and eCommerce pages in this online store.
Helcim also places you at an advantage by ensuring that your store is SEO optimized. This way, your potential customers can easily find your store on the internet.
Customer Management
Helcim also ensures that your customers have the best user experience while transacting with you. The software comes with a built-in customer management tool to help you manage your customers, their profiles and activities with your business.
There is a customer portal from which your customers can access self-service tools at any time of the day – even after your business’s closing hours. They can easily view their shopping and order history with your business, pay their invoices, and modify their profiles and payment details as necessary.
The fascinating thing about this tool is that you can control what happens on the portal. You can easily change features like font, colors and your business’s logo at any time. You can also set up passwords to keep this portal secure at all times.
Hardware Requirements
Card Reader
Helcim offers users a portable card reader to meet in-person card transaction needs. This device can be used as a mobile card reader, a countertop terminal, or a POS system. It features magstripe, NFC, and EMV connectors for payments via Google Pay and Apple Pay. This device is also supported on operating systems like iOS, Windows, Android, and Mac, and can easily be synchronized with smartphones, tablets and PCs via Bluetooth, Wi-Fi or a USB connector.
For key-in transactions, you’ll need to combine this device with a virtual terminal to get the best experience. The Helcim Virtual Terminals allows you to accept credit card payments by entering the card details or selecting from stored customers’ card details in the Helcim Card Vault.
Point-of-Sale
Unlike a few other merchant service providers, Helcim doesn’t mandate you to purchase any POS system from them using their service. However, if you need to use POS software and its numerous functions, you can purchase a POS stand and a thermal printer (even third-party products) along with the Helcim card reader.
Integrations and Add-Ons
Helcim integrates seamlessly with accounting and eCommerce software to help users run their businesses more conveniently. It integrates with a host of shopping carts, the QuickBooks Desktop, and the QuickBooks Online software. With these integrations, you can easily move your data between Helcim and your accounting software to minimize data management errors.
Helcim also has APIs to enable its users to customize the system to meet their specific business needs.

Features
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
  • 3rd-Party Integrations
Hardware & Software
Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
Features
  • Instore Sales
  • Online Sales
  • Mobile Sales
Verdict

If you’re looking for software that doesn’t stretch your business budget, but still delivers premium merchant services to you, then Helcim makes a great choice. From its POS services to its customer management, invoicing and payment processing, this solution has all it takes to scale your business operations as a merchant. Its pricing structure, customer support system and data security also make it stand out from a host of other merchant service providers.
However, you must understand that Helcim may not be right for you if you run a high-risk merchant business. You can reach out to them via the toll-free phone support available on their website for more information.

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