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About Leaders

Category: Merchant Services
Leaders Merchant Services offer competitive rates for your credit card processing needs and a wide variety of credit card terminals. They have 24/7/365 support to ensure merchant satisfaction and rapid problem resolution.
Company:Leaders

Leaders Comparison

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Expert Review

0.0
Price
3.0
Ease Of Use
4.0
Features
3.5
Support
4.0

Pros

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Transparency regarding features
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Clover POS systems available for purchase
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Works with high-risk merchants

Cons

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Early termination fee of $250-$350
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Unclear pricing
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Online complaints

Plans And Pricing:

Leaders Merchant Services isn’t very transparent when it comes to its pricing. That’s because Leaders use independent agents to sell their merchant services. Each agent gets to set their own fees, so it depends on who sells it to you. However, that means you might be able to shop around a bit and even negotiate your pricing. Still, Leaders mandate a three-year contract. If you want to cancel, you have to pay the $250-$350 cancellation fee.

 

Customer Support

Leaders offer 24/7 tech support for any tech issues. However, some online reviews indicate the tech support may not be the most responsive. Fortunately, you can access numerous self-help resources there are some self-help resources, on the Leaders’ Resources page

Features & Functionality

General Features

Contactless Payments

Contactless payment is a convenient (and sanitary, much more important given the pandemic) way to pay. Customers tap their smartphone against your terminal —or in some cases, merely hold it near the terminal —and you get paid. will do the trick.

Leaders support Apple Pay, Google Pay, and Samsung Pay, offering you a good amount of flexibility. Additionally, you can buy NFC (Near-Field Communications) terminals from Leaders.

Business Financing

Businesses find themselves short of cash, and nowhere was this more prevalent than during the pandemic. Yet at the same time, these businesses may be making plenty of sales, without the cash flow to keep the bills paid.

Merchant services providers often right this wrong by offering merchant cash advances (you get a fixed sum in exchange for a slice of your credit sales over a defined period) or standard business loans. Leaders do both. You can either get either a $5,000-$500,000 business cash advance or a business loan of up to $1 million. Leaders will review your current sales and estimate your future sales to determine funding numbers if you get a merchant cash advance.

CartManager Shopping Cart

Do you run an eCommerce business? Leaders might be a good choice for you, as it offers nice features like the CartManager Shopping Cart. This shopping cart lets you customize your order forms and checkout pages —add your branding and brand voice to personalize and humanize your business.

CartManager offers other benefits, like

  • Real-time shipping and sales tax calculations
  • Custom languages
  • Multiple payment methods
  • eBay compatibility

And more.

Integrations & Add-Ons

Leaders Merchant Services sells plenty of hardware to go with its payment processing. However, you can likely transfer over any PCI-compliant hardware from another processor, as long as the old processor didn’t lock it. If you go this route, Leaders’ tech/installation team will reprogram the device to work with Leaders

Leaders also integrate with Quickbooks through Instant Accept. Thanks to this integration, you can accept payments on devices that don’t have Quickbooks on them, then sync your transaction data later to streamline your bookkeeping.

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ACH Payment Processing
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Billing & Invoicing
x-con
Cryptocurrency Processing
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Data Security
v-pro
Debit/Credit Card Processing
v-pro
Electronic Signature
v-pro
In-Person Payments
v-pro
Mobile Payments
x-con
Multiple Payment Gateways
v-pro
Online payment processing
v-pro
PCI Compliance
v-pro
POS Integration
x-con
Payment Fraud Prevention
x-con
Payment Processing Services Integration
x-con
Recurring Billing
x-con
Reporting/Analytics
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Mobile Credit card processing
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Cash Transactions
x-con
Contactless NFC
v-pro
Electronic Receipts
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Mobile Card Reader
x-con
3rd-Party Integrations

Hardware & Software

Leaders give you a mobile card reader and free processing software as part of your contract with them. Beyond that, Leaders sells a range of hardware to accompany its payment processing services. Like with other merchant services providers, many of them are Clover PoS systems. Of course, you can also consider the other available devices, such as credit card terminals and check reading machines

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iOS
x-con
Android
v-pro
Cloud-Based
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On-place Installation
x-con
Windows
x-con
Mac

Pricing Options Automations

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Free Trial
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Freemium
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Monthly Subscription
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Annual Subscription
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One-Time License

Sales Channels

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Instore Sales
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Online Sales
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Mobile Sales

Ease Of Use:

Leaders Merchant Services sells a wide range of hardware products, most of which are known for their ease of setup and use. Leaders also show what some of their features look like before you even buy. Thus, you can get a glimpse of it without spending any money.

Verdict:

Leaders Merchant Services could be a good choice for some. The service itself could be great, but Leaders simply isn’t that transparent about pricing —not to mention the three-year contract with $250-$350 early cancellation fee. Overall, Leaders can work. However, there are more competitively priced (and less restrictive) merchant services options on the market.

User Review

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5
3 Users
(3)
4
0 Users
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3
0 Users
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2
0 Users
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1
3 Users
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6 Reviews
1-10 employees
Used for: Less than 6 months
09 Aug - 2022
Worst Service Ever
I received a Pax A920 and followed instruction to call their install and training department just to learn that they don't like picking up calls nor returning calls. After spending 2 hours running around trying to get my PAXA920 running only to learn that it doesn't work. It took them another week for it to work. But that didn't take long for it to go down. So for 4 weeks since I got the terminal, we get to use it for 3 days. The sales rep disappeared, doesn't answer phones, doesn't respond to email.
Like:
  • None that I can see
Dislike:
  • - Terrible Customer Service
  • - If the machine is down, it takes them 3 days to get back to you (no promise of getting it fix, just to get back to you). If cash flow is important for your business, STAY AWAY FROM LEADERS MERCHANT SERVICES.
1-10 employees
Used for: 1-2 years
09 Mar - 2022
Unresponsive
Cannot seem to get honest or informed answers to issues. They claim 24/7 365 customer service but it will take hours on the phone on hold and no solution.
Like:
  • OK pricing and willing to work with you.
Dislike:
  • Horrible customer service and questionable billing processes.
51-200 employees
Used for: 1-2 years
22 Sep - 2021
A Card Processing Company that has it all
A Card Processing Company With Everything I Was Looking For Finally a card processing company that has competitive rates and low fees. And deposits from transactions hit my account quickly. The few times I’ve needed to speak with customer service they’ve been very professional and helpful. Thank you, Leaders!
11-50 employees
Used for: 6-12 months
18 Sep - 2021
Leader's is a true leader in the world of MS
Leaders have been a great business choice for me! I can't imagine being with any other company. Although I had a few issues due to my unfamiliarity with the process, they were hands-on and the quickest responders to any issue. One of the best things about Leader's is that they always provide excellent instructions when needed!
51-200 employees
Used for: 1-2 years
14 Sep - 2021
Leaders Merchant Services is the best!
Leaders Merchant Services is definitely the best processing company I have worked with.The whole application process was quick, easy and painless. I am paying low rates and when I have any questions about my billing statement/charges, their customer service team is professional and patient. I highly recommend Leaders!
11-50 employees
Used for: 6-12 months
02 Sep - 2021
Shady!
Hidden fees, charges are not as agreed & no answers from the service.
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