About Payarc

Category: Merchant Services
Payarc offers merchant services and payment processing solutions to small and medium-sized businesses. The company provides a web-based payments system that combines POS service, online payments, billing, and invoicing alongside a cutting-edge analytics suite, all provided in a PCI-compliant environment.

Company: PayArc, LLC.

Payarc offers its customers streamlined, hassle-free payment processing for small and medium-sized businesses. Utilizing the latest technology, market-leading POS services, and cutting-edge analytics, Payarc provides value by delivering a simplified solution. Its approach includes working closely with its customers and providing the right solution for you, from pricing to terminal delivery, meaning you can concentrate on growing your business.

In-Depth Analysis

0 Overall
Price 3.5
Performance 4.0
Ease Of Use 3.5
Features 4.0
Support 4.5

Pros

  • Very responsive customer service
  • Positive online product feedback
  • Recent PE investment leading to an improved value proposition
  • Excellent FAQ and blog section available on the website

Cons

  • Transparent pricing is not available without significant information disclosure
  • More visibility of product details on the website would be good

Payarc Comparisons

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Plans & Pricing

With four distinct product solutions available for its customers, Payarc also offers a bespoke pricing plan tailored to your company’s needs and setup. We spoke with a customer service agent at Payarc, who informed us that you have to provide Payarc with the last three months of processing statements from your existing payments solutions provider to get your customized price proposal. If your company is just starting up, you can discuss your needs with a support specialist who can quote for you based on your forecast figures.

 

In Person
Custom
  • POS Terminal
  • Analytics Suite
Online Plan
Custom
  • For online sales
  • Ease of sub management
Billing & Invoicing
Custom
  • Digitally manage billing cycles
  • Invoice from your smart device
Hardware
Custom
  • Selection of Pax and Dejavoo devices
Performance

Due to the way Payarc operates, we could not test its products directly. However, during the customer demo, it was made clear that payments would be in our account by the next day, every day. This is in line with standard industry performance and is what we expect from a leading payment processing company.

Existing user reviews support this, and there are very few negative reviews online about Payarc. After extensively examining online rankings and social media posts, we could not find any negative ratings relating to Payarc’s payment processing times.

Ease of Use

After watching a product demo, speaking to customer service agents, and analyzing online reviews, we can safely say that Payarc’s payment processing solution is easy to use. The interface is simple and intuitive, and the ability to manage your billing and invoices from your phone is great. Similarly, having a web-based solution allows for the flexibility that small and agile businesses need.

You don’t need to be a rocket scientist to understand how Payarc works and how to use the solution provided. Yet, if you struggle with any of the more technical aspects, Payarc’s customer service team has shown themselves to be very responsive and know their product well. Everything we’ve seen indicates that this is one of the most straightforward payment processing solutions on the market.

Customer Support

You can contact Payarc’s customer service team via online form, email, or phone. We tested the responsiveness of Payarc’s support team by reaching out to the team through each customer support channel.

We submitted an online form query to ask about pricing structures. While the reply received did not detail the pricing structures due to Payarc’s bespoke pricing methods, we received a response in 3 minutes, which is an excellent turnaround for an online form query.

Similarly, we called the phone number with a technical query about hardware. We asked about the benefits and drawbacks of the Pax hardware compared to the Dejavoo hardware and were met with a knowledgeable customer service agent. The Payarc phone support staff member answered our queries easily and in a friendly manner.

Finally, we sent an email query to Payarc’s support team asking about what size partners Payarc works with. We left a phone number for a callback and received a phone call later that day. Ultimately, we found Payarc’s customer service team to be responsive, professional, and knowledgeable.

24/7 Help & Support
24/7 Help & Support
There is 24/7 support available to all users.
Phone Support
Phone Support
(877) 203-6624
Live Online Chat
Live Online Chat
Yes, when you have an account set up.
Email
Email
Support@payarc.com
Video Tutorials
Video Tutorials
There are a number of videos available on YouTube.
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Blog
Blog
Blog available on the website.
Features & Functionality
General Features

POS Service

The main USP of Payarc is its selection of POS services. Payarc offers a range of POS products for small and medium size companies, ranging from the functional to the stylish and everything in between. Its service prioritizes security, is PCI compliant, and you’ll receive funds on a daily basis.

Security

Speaking of security, it is clear through Payarc’s website and through interactions with customer service that safety is at the forefront of everything Payarc does. The company offers customer location information for blocking and transaction-limiting purposes. CVV, tokens, and encryption are used to protect customer cards. Plus, a secure API and SDK hub is available for developers

Ultimately, the fact that Payarc has integrated with some of the biggest companies in the world (such as Apple Pay and Google Pay) shows that the company is serious about its security responsibilities.

Reporting and Analysis

Payarc allows its customers to fully customize dashboards, meaning you will only see information that is relevant to you. This, in addition to the standard reporting suite offered, gives great insights into your business. Helpfully, there are tutorials available online to show how to customize reporting so that it is specific to your needs.

payarc reporting and analytics

Operations support

You can manage all of your billing and invoicing processes by using Payarc. Doing so will help ensure constant cash flows into your business and makes invoicing simple. You can set invoicing frequencies, recurring invoices and incorporate promotions and discounts.

Features
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
  • 3rd-Party Integrations
Hardware & Software

Payarc offers customers a range of POS hardware from Pax and Dejavoo to meet the needs of any small to medium-sized business.

Payarc pax hardware and terminals

Pax E800

This top-of-the-line POS is perfect for hospitality and upmarket retail stores. Alongside offering superfast connection, the striking terminal boasts a 15-inch display screen, Bluetooth synchronicity and works over Wi-Fi and 4G. There is also a second, 8-inch customer-facing display screen. The terminal is very durable and can operate in a wide range of conditions and temperatures.

Pax E700

The Pax E700 is a 12.5-inch touchscreen tablet designed as a flexible POS application. Customers can pay via contactless or card reader, and there is also a printer and dual cameras. Since it is small and light, the Pax E700 is best suited for retail or entertainment environments.

Pax E500

The Pax E500 is a perfect choice for a business that will require frequent POS use. This device is smaller than the E800 and offers an 8-inch merchant touchscreen with a 4.3-inch customer-facing touchscreen. The E500 connects via 4G, Wi-Fi, and Bluetooth. It’s also very compact, making it perfect for small retail spaces with high throughput.

Pax A920

The A920 was Pax’s entry into the POS market and remains its best-selling product. This 5-inch touchscreen terminal offers reliability, long battery life, and a high-speed printer for busy businesses on the move. The high-speed printer helps companies that are pressed for time to increase customer throughput, and the small terminal is elegant and easy to carry in one hand.

Dejavoo Z8

Dejavoo’s Z8 terminal operates over an Ethernet line and is a perfect handheld POS system for small businesses with high throughput. The terminal offers a customer privacy screen and a built-in printer. It is also easy to use; plus, settling batches is very straightforward, even if you’ve not used the terminal before. The Z8 is suitable for Apple Pay, Google Wallet, Visa, MasterCard, and many more payment options.

Dejavoo Z6

The Z6 terminal offers a 3.5-inch touchscreen and a built-in NFC contactless reader. It requires Ethernet connectivity to run and has a high-security CPU while providing a protective customer screen for PIN privacy.

Dejavoo Z1

The Dejavoo Z1 is the perfect POS device for smaller companies that need the greatest flexibility and a cost-effective POS solution. This simple pin pad terminal operates on 3G or Wi-Fi and offers a user-friendly touch screen with a signature style.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
Features
  • Instore Sales
  • Online Sales
  • Mobile Sales
Verdict

Payarc’s payment processing solutions are best for small to medium-sized businesses that need a simple but flexible payment processor. Payarc’s customizable reporting can be easily tailored to your needs, and its billing and invoices module makes running your payment operations easy. Another plus is that Payarc takes its security responsibilities very seriously. The company is PCI-compliant, uses customer location and IP tools to block transactions, and utilizes CVV and encryption to prevent theft and fraud.

The main drawback with Payarc is the lack of any pricing visibility. As all pricing offered is bespoke, Payarc will not provide you with indicative pricing until they know all about your business. In many cases, small to medium-sized companies want to have an indication of how much a service will cost them before sharing company details. This is likely to put off many potential customers.

David Bufton
Author: David Bufton
David is big on all things sports, from Daily Fantasy baseball all the way to the NFL. While a die-hard fan of the Green Bay Packers and a Cheesehead at heart, David is also huge on UK soccer, where he favors the Wolverhampton Wanderers (come on, Wolves!).
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