About Paychex

Category: Payroll Services
Paychex is a modern payroll and HR solution that works with over 670,000 small and medium business clients to help them stay compliant with the law while ensuring all of their staff get paid on time.

Company: Paychex

Paychex was started by Tom Golisano back in 1971, making it one of the longest-running companies of its kind. Over the years, it has evolved its offerings and is now a modern HR and payroll solution. It boasts more than 670,000 small and medium-sized businesses as part of its customer base. Paychex makes sure that these customers are compliant with the relevant authorities, as well as making sure that staff members get their wages on time.

In-Depth Analysis

0 Overall
Price 4.0
Ease Of Use 5.0
Features 4.0
Support 4.5


  • Simple platform to use
  • Customized reports
  • Customers get a personal account manager
  • Provides important employee information


  • App loading time can be slow
  • Employees can’t change in-portal email address

Paychex Comparisons

Plans & Pricing

When it comes to the pricing of the Paychex plans, there is only a limited amount of information publicly available. This is because Paychex takes an approach to pricing that will be tailored towards the solution that a business specifically needs. 

As a whole, the Paychex plans are pricier than a lot of its competitors, particularly for smaller businesses. One of the reasons for these higher prices is that the three core plans at Paychex incorporate a lot of features that will be offered as add-ons by competitors.

/mo +$4 /user
3 months FREE
3 months FREE
3 months FREE

Paychex Go

This is the most basic plan on offer, providing the main payroll features to smaller businesses. The price is $59 per month, with an extra $4 charge per user. You can manage your payroll online, as well as filing relevant taxes at all government levels, track time, get access to basic reports, as well as having integration with many of the leading accounting software packages.

Paychex Flex Select

The price for this plan can only be seen when you request a quote. This is because the company looks to tailor the solution to the specific needs of the customer. The focus of this plan will be for larger companies and will have additional features to the case plan. These extra features include the mobile app, digital marketing services worth $1,000, access to a payroll expert, and an integrated HR management system.

Paychex Flex Enterprise

The third available plan focuses on big companies and will have even more features than the other two packages. Some of these add-ons include reporting for worker compensation, state unemployment insurance, ability to build customized reports, wages garnishment, onboarding employees, screening workers, and advanced administration capabilities for HR.

Ease of Use

There are some aspects of the Paychex offering that are very easy to use, while other aspects can be a bit clunky. If you have experience of using another provider of such payroll services then you should be all okay with the Paychex setup. However, for those people starting out it can be a bit more challenging. Thankfully, you can access the on-site training resources in order to get started with minimal issues.

Customer Support

The Paychex support members have a good reputation for the speed and knowledge base. You will have an account rep assigned to you after setting up an account. This can be the way you can resolve a lot of questions. For more specific queries, you might need to get in touch with a particular Paychex department.

24/7 Help & Support
24/7 Help & Support
Comprehensive support coverage across various contact channels
Phone Support
Phone Support
Available 24/7 to every customer
Live Online Chat
Live Online Chat
Always available and no major wait times
Ideal for non-urgent, complex issues.
Video Tutorials
Video Tutorials
You can access a few different tutorials
You can see the commonly asked questions on-site.
Features & Functionality
General Features

There are many different features for you to consider when it comes to the Paychex offering. Most bases are going to be covered. This includes quickly registering your employees and managing their payroll through mobile or online platforms. You can get customized and basic reports to get an overview of the current payroll situation. Here are a few of the more standout features at Paychex:

All-encompassing feedback

One of the great features is that Paychex provides a feedback tool for employees. This allows their peers, bosses, and even client to provide feedback on their performances. This information can then be used to improve performance levels over time.

Garnishment of Wages

Wage garnishment is a common part of many payroll systems for one reason or another. Paychex will automate this process for you. This will see the garnishment of wages, their remittance, and the creation of a report detailing the exact chain of transactions for future reference.

Attendance and Time Tracking

Paychex provides a time tracking solution that has numerous biometric-based safeguard that ensures only the employee in question is the one who is punching in and receiving payment only for work completed.

This tracking will work in real-time, allowing you to take a quick look at any time to see what the current situation might be. You can also ensure that you are compliant with the relevant rules in your jurisdiction without having to do any additional work yourself.

Integrations & Add-ons

Paychex offers a good range of different integration opportunities, allowing for linking with more than 100 different providers. This includes Clover for POS systems, as well as banking through Bank of America. There are also some useful add-ons that can also be utilized to help with your payroll needs:

Business insurance

Certain sectors will often require a variety of insurance types. Paychex can offer a selection of business insurance options, including general liability and compensation for workers. The administration of the plan can be done right through your account with Paychex.


Most of the leading accounting software packages, such as QuickBooks can be easily integrated. This allows you to quickly enter your expenses for payroll, decreasing time spent on manually entering data, as well as cutting down on human error.

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Outsourcing
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
Attendance Tracking
  • Calendar Management
  • Employee Scheduling
  • FMLA Tracking
  • Overtime Calculation
  • Reporting/Analytics
  • Self Service Portal
  • Time Tracking
Supported Devices
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Pricing Model
  • Monthly Payment
  • One-Time Payment
  • Annual Subscription

As Paychex has been around for so many years, it is an offering that you can trust. It has all of the types of services that you could ever want, covering everything into one seamless package. As you can get solutions tailored right to your needs, there will be no excess clutter or useless information required. For any issues that you run into, your dedicated account rep will be able to quickly resolve them.

You have tons of integration capabilities. While the more advanced plans are not the cheapest, they contain a lot of features that would be paid add-ons for a lot of the competition. Overall, Paychex is easy to use and is an ideal choice for those businesses who are willing to pay something extra in order to get top-quality support and tons of great features.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.

Paychex User Reviews

Abigail B
Chief Financial Officer
Construction, 11-50 employees
Used for: 6-12 months
31 Jan - 2021

Great for managing processes under one platform

We implemented Paychex Flex to handle our Payroll services. After implementation we were so happy So far I am very pleased with the platform.


-Payroll taxes.
-Service & support

Rebecca F
Information Technology and Services, 02-10 employees
Used for: 1-2 years
30 Jan - 2021

Paychex-Best service for small businesses

Paychex is being used by me personally to complete payroll and other HR-related items. Highly reccomended for all payroll processes and functions


-Customer service


Reporting could be improved

Marcus B
Health, Wellness and Fitness, 11-50 employees
Used for: 6-12 months
15 Feb - 2021

Paychex- Easy to use payroll

Paychex can make your life easy if you have a small-medium sized business. It is suited for those who have outside employees who require punching in. The time clock is great for keeping track of those out in the field


- A robust list of reports & analytics.
-Sending W2's out at the end of the year.


Getting started with the platform can take a while

Laura P
Airlines/Aviation, 201-1000 employees
Used for: 6-12 months
05 Apr - 2021

Good starter payroll & HR

We used Paychex as our payroll & HR system. It was a good system but didn't have what we needed for a larger organization but I understand how it can be good for smaller businesses


-Reports were difficult
- not suitable for larger organizations

Amy M
Office Administrator
Automotive, 11-50 employees
Used for: 6-12 months
30 Mar - 2021

Easy to use Payroll service

Absolutely satisfied! I find this service extremely beneficial to our company in managing all our payrool related processes


-Payroll is Easy to use
-Payroll Rep. is great to work with
-Lays out the paycheck clearly to employees


-Less changing of payroll reps