About Vonage

Category: VoIP
The Vonage enterprise phone system offers a well-rounded feature set for businesses ranging from SMEs to large corporations. Customers can integrate its services with third-party software to create highly customized call center solutions.

Company: Vonage Holdings Corp

Vonage, a subsidiary of Ericsson, provides cloud communications services. As a provider of voice over Internet Protocol (VoIP) residential telecommunications services, Min-X was founded in Holmdel Township, New Jersey, in 1998. The company changed its name to Vonage in 2001.

In-Depth Analysis

0 Overall
Price 5.0
Ease Of Use 4.5
Features 4.5
Support 3.0

Pros

  • Rich feature set for most SMEs
  • Integrations are virtually limitless and of good quality
  • High-grade and compliant security
  • Excellent rates for calling worldwide

Cons

  • Users have reported that customer support is less than satisfactory
  • Quality of voice sometimes suffers when there is insufficient bandwidth available

Vonage Comparisons

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Plans & Pricing

*Limited Offer: Get 30% off! As low as $13.99/line/month!

Terms & Conditions:

*$13.99/line/mo. for one mobile extension at promotional rate. 30% off discount applies to standard monthly recurring voice extension charges and is available for online purchases for new accounts only. Taxes and fees not included. The 30% discount does not apply to add-ons, features, hardware, one-time charges. Choose a plan below and the promo code 30PERCENTOFF will be applied automatically when you checkout online. Offer valid through 9/30/22.

 

The business phone system that Vonage offers comes in three plans: Mobile, Premium, and Advanced. All plans have unlimited calls within the US, Canada, and Mexico, unlimited texts within the US and Canada, and unlimited team messaging. All plans also include access to the Vonage App Center with over twenty native integrations with third-party software and applications.

It is possible to subscribe to one of the lower-priced plans and to purchase individually any additional features you may need. This allows you more flexibility to configure the setup you need while maintaining a lower cost.

Vonage has an interesting pricing policy that many will find attractive. Prices are given per month per user, but on the website, you are presented with a slider that can be adjusted to indicate the number of users you want to pay for. As the slider is increased, the prices decrease by two dollars per month per user at five users and above and by five dollars per month per user at 20 users and above. For 100 users or more, the website states that you should contact a sales representative, indicating that even lower prices can be achieved. 

The prices shown below are those for one to four users and do not include taxes or fees. Taxes depend on the location of the customer, while fees typically include activation fees, shipping fees, and early termination fees, among others, but maybe waived as part of an offer. Additional discounts for annual billing do not seem to be available. 

Mobile
$19.99
/mo /user
14-day FREE trial
Advanced
$29.99
/mo /user
14-day FREE trial
Premium
$39.99
/mo /user
14-day FREE trial

Mobile Plan

Great for remote teams and professionals on the go, with seamless connectivity across mobile devices and desktop apps.

  • 1 – 4 lines, $19.99 per month/per line
  • 5 – 19 lines, $17.99 per month/per line
  • 20+ lines, $14.99 per month/per line

Plus taxes and fees per line

Premium Plan

The Premium plan, which is the most popular, adds unlimited video communication for up to 100 participants, a multi-level auto attendant, native CRM integrations with some of the most popular platforms, as well as the capability of adding a physical IP desk phone.

Advanced Plan

The Advanced plan adds to all of the above features things like on-demand recording, call group, visual voicemail, as well as what the company calls “white-glove set-up,” where all configurations are implemented for you.

Ease of Use

Vonage states on its website that “Switching is a cinch, and using it is even easier.” Those words truly embody the essence of what it is like to use the service. The business application dashboard is simple, clearly laid out, and easy to navigate. Users have consistently reported that the apps and features are easy to use, allowing customers to have more time doing what they are good at, namely their jobs, rather than spending time learning new software systems and dealing with ICT problems.

Customer Support

Vonage has a dedicated support portal for all of its services, including a detailed knowledge base for its communication and video API services. An online ticket submission and tracking system is available for contact center customers, and there is a separate dedicated portal for all unified communication customers.
Communication can take place via chat, by opening a case online, by participating in the community forum, or by phone.

24/7 Help & Support
24/7 Help & Support
24/7 email, chat, and trouble ticket submission
Phone Support
Phone Support
Extended working hours telephone support seven days a week
Live Online Chat
Live Online Chat
There is a live chat
Email
Email
There is an option for all users to email the support team.
Video Tutorials
Video Tutorials
Webinars and videos available
FAQ
FAQ
The FAQ covers basic and advanced software-related issues.
Features & Functionality
General Features

Vonage emphasizes on its website that it has three primary focuses as far as the services it provides. These are unified communication systems, which is its primary business communication system, a full contact center feature set, as well as Vonage’s outstanding communications application programming interface (API) environment where highly customizable solutions can be developed and deployed. This is a very complete set of options for small businesses as well as enterprises with over 1,000 employees.

Other than the most popular telephony features, Vonage delivers:

  • Collaboration and productivity tools including call announce (so you know as much as possible about who is calling), call and paging groups, call monitoring, and team messaging.
  • Vonage meetings, an intuitive video collaboration solution that is made available across your organization.
  • An easy-to-use and intuitive user portal that allows individual phone users to configure and manage their extensions themselves.
  • Virtual receptionist enables you to customize your call routing for exceptional customer service.
  • Vonage meetings, an On Net Conference Suite, is a virtual destination where up to 15 people can call in for a group conversation.
  • A full call center suite with robust phone menu IVRs and advanced call handling algorithms ideal for small businesses and also highly scalable to accommodate larger enterprises.

Communication APIs

On its website, a service that is very prominently displayed is the Communications APIs service, and this prominence reflects the importance that Vonage places on this offering. The service was introduced when Vonage acquired both Nexmo and TokBox, two complementary API development platforms that focused on communications APIs and video APIs respectively. According to Vonage, the developers’ community is alive and vibrant with over 940,000 registered developers. The result is a platform on which customized communication and video APIs can be designed, developed, and deployed to function with your communication system.

An application programming interface is a software intermediary that allows two applications to communicate. It is essentially a piece of software that translates the language one application speaks to that of another. In this context, this service enables Vonage unified communications and call center services to achieve deep integration with third-party business software applications including helpdesk, CRM, and collaboration platforms, delivering information from these platforms to agents and users of the service.

Features
  • Salesforce integration
  • Google integration
  • Office365 integration
  • Zendesk integration
  • Online Backup and Storage
  • Virtual phone numbers
  • International Telephone
  • Android APP Support
  • IOS App Support
  • Operator Services
  • Internet fax
  • Worldwide Service
Devices
Features
  • Use via computer
  • Use via cellphones
  • Use via phones
  • Use via mobile app
Calling
Features
  • Call holding
  • Call forwarding
  • Call Logs
  • Call Transfer
  • Call waiting
  • 3-Way-Calling
  • Call Blocking
  • Call 911
  • Call Queuing (ACD)
  • Caller ID
Advanced Calling
Features
  • SMS Messaging
  • Music on hold
  • Voicemail to email transcriptions
  • Follow me
  • Call Conferencing
  • Dial-by-name directory
  • Do Not Disturb (DND)
  • Push to Talk
  • Multiple Devices on One Extension
  • Mobile app calling
  • Virtual Receptionist
  • Multi-Line Hunt Groups
Verdict

Vonage is a service that is trusted by over 100,000 businesses, many of which are known worldwide, lending credence to its reputation. By far the most impressive feature of the service is the level of flexibility the communication and video API service delivers to its robust unified communication and call center services. As a service, it is adaptable enough to be suitable for businesses ranging from the smallest to those with well over 1,000 employees.

Lazaros Agapidis
Author: Lazaros Agapidis
Lazaros is a Telecommunications and Networking Specialist with over twenty years of professional experience, primarily with Voice over IP networks implementing both small and large scale telephony solutions with multiple vendors. He has worked with multiple multi-site organizations in Europe and North America, in both the public and private sector.

Vonage User Reviews

H
Herschell B
11-50 employees
Used for: 6-12 months
04 Oct - 2021

Leaders in the industry

Vonage Business Communications provides some of the industry's top VoIP services. We like the application's user-friendly interface. The connection is made without incident, and the application operates appropriately. For years, my business has used Vonage Business Communications' VoIP service, and the service is outstanding. Mobile and desktop versions of the software are available, and both work smoothly. It also offers me the ability to maintain my schedule, maintain a phone book, and create various reports.

G
Graham F
Program Development, 02-10 employees
Used for: Less than 6 months
04 Oct - 2021

Easy & reliable communication

The ease of use of this software is the one thing that I like the most about it. I am able to place calls conveniently across countries, and this saves a lot of time for me. Meetings, too, are made super easy with Vonage. Adding to these features, their customer support has been top-notch throughout my journey.

S
Selina B
02-10 employees
Used for: Less than 6 months
04 Oct - 2021

Vonage is great

The thing that I like most is how the app allows me to integrate my work phone with my personal phone, so I always have access to my client emails. As well as top-notch customer service, they're also very helpful and humble.

Cons

Bugs and error issues can be a pain sometimes

R
Ronnie
02-10 employees
Used for: 6-12 months
05 Jan - 2018

Great Experience

I have had Vonage for about 20 years, in fact my whole family has Vonage, I would recommend it to anyone. I am able to call 60 countries. Talk as long as I like, in fact, my wife calls her sister every day. She lives in Great Britain.

R
Ron
02-10 employees
Used for: Less than 6 months
20 Aug - 2017

Love it!

Have had Vonage for about 5 yrs. now. Love it!!!!