Top Jira Service Management Alternatives
Here are the best alternatives to Jira Service Management. Explore top Jira Service Management competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Jira Service Management and may better align with your needs.
Price - Starting from
Free
$0
/user
/month
Price - Starting from
IT Service Management
$100
/mo
Price - Starting from
Starter
$19
/mo /agent
Expert Pros
Covers the full IT service lifecycle: requests, incidents, changes, assets, and more
Clean, customizable queues and request portals
Powerful automation and AI features to speed up ticket handling
Strong collaboration tools with Jira Software and Confluence integration
Expert Pros
Market leader with ~40% ITSM market share
Advanced automation and AI-driven workflows
Scales with enterprise growth
Strong analytics and reporting
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Cons
Automation rules can have a learning curve for new users
Mobile app is functional but lacks full desktop capabilities
No phone or live chat support; ticket-based only
Expert Cons
Expensive compared to other ITSM software
Steep learning curve for IT admins
Complex customization requires skilled developers
Can be too much for SMBs with smaller IT teams
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
Jira Service Management ITSM Alternatives
4.2
Read reviewBetter help and support
Has Multi-Currency Support
Has Tax Compliance
Has Purchase Order Tracking
Lacks Audit Trail and Compliance Support
Lacks Omni-Channel Notifications
Lacks Multimodal Change
4.2
4.5
Read reviewLower prices
More user friendly
Higher overall expert rating
Has Multi-Currency Support
Has Tax Compliance
Lacks Risk Intelligence
Lacks Two-Way Notifications
4.5
4.6
Read reviewLower prices
More user friendly
Better help and support
Higher overall expert rating
Has Accounting Software Integration
Lacks Multi-Currency Support
4.6
4.8
Read reviewLower prices
More user friendly
Better help and support
Higher overall expert rating
Has Multi-Currency Support
Has Tax Compliance
Lacks Audit Trail and Compliance Support
4.8
3.9
Read reviewLower prices
Has Multi-Currency Support
Has Tax Compliance
Has Purchase Order Tracking
Lower overall expert rating
Lacks Single-Pane Agent View
Lacks Guided Setup
3.9