Top Jira Service Management Alternatives
Here are the best alternatives to Jira Service Management. Explore top Jira Service Management competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Jira Service Management and may better align with your needs.
Price - Starting from
Free
$0
/user
/month
Price - Starting from
IT Service Management
$100
/mo
Price - Starting from
Starter
$19
/mo /agent
Expert Pros
Covers the full IT service lifecycle: requests, incidents, changes, assets, and more
Clean, customizable queues and request portals
Powerful automation and AI features to speed up ticket handling
Strong collaboration tools with Jira Software and Confluence integration
Expert Pros
Market leader with ~40% ITSM market share
Advanced automation and AI-driven workflows
Scales with enterprise growth
Strong analytics and reporting
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Cons
Automation rules can have a learning curve for new users
Mobile app is functional but lacks full desktop capabilities
No phone or live chat support; ticket-based only
Expert Cons
Expensive compared to other ITSM software
Steep learning curve for IT admins
Complex customization requires skilled developers
Can be too much for SMBs with smaller IT teams
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
Jira Service Management ITSM Alternatives
4.2
Read review
Better help and support- Has Multi-Currency Support
- Has Tax Compliance
- Has Purchase Order Tracking
Lacks Audit Trail and Compliance Support- Lacks Omni-Channel Notifications
- Lacks Multimodal Change
4.2
4.2
- Better help and support
- Has Multi-Currency Support
- Has Tax Compliance
- Has Purchase Order Tracking
- Lacks Audit Trail and Compliance Support
- Lacks Omni-Channel Notifications
- Lacks Multimodal Change
4.2
4.5
Read review- Lower prices
- More user friendly
- Higher overall expert rating
- Has Multi-Currency Support
- Has Tax Compliance
- Lacks Risk Intelligence
- Lacks Two-Way Notifications
4.5
4.5
- Lower prices
- More user friendly
- Higher overall expert rating
- Has Multi-Currency Support
- Has Tax Compliance
- Lacks Risk Intelligence
- Lacks Two-Way Notifications
4.5
4.6
Read review- Lower prices
- More user friendly
- Better help and support
- Higher overall expert rating
- Has Accounting Software Integration
- Lacks Multi-Currency Support
4.6
4.6
- Lower prices
- More user friendly
- Better help and support
- Higher overall expert rating
- Has Accounting Software Integration
- Lacks Multi-Currency Support
4.6
4.8
Read review- Lower prices
- More user friendly
- Better help and support
- Higher overall expert rating
- Has Multi-Currency Support
- Has Tax Compliance
- Lacks Audit Trail and Compliance Support
4.8
4.8
- Lower prices
- More user friendly
- Better help and support
- Higher overall expert rating
- Has Multi-Currency Support
- Has Tax Compliance
- Lacks Audit Trail and Compliance Support
4.8
3.9
Read review- Lower prices
- Has Multi-Currency Support
- Has Tax Compliance
- Has Purchase Order Tracking
- Lower overall expert rating
- Lacks Single-Pane Agent View
- Lacks Guided Setup
3.9
3.9
- Lower prices
- Has Multi-Currency Support
- Has Tax Compliance
- Has Purchase Order Tracking
- Lower overall expert rating
- Lacks Single-Pane Agent View
- Lacks Guided Setup
3.9
