Top Jira Service Management Alternatives
Here are the best alternatives to Jira Service Management. Explore top Jira Service Management competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Jira Service Management and may better align with your needs.
Price - Starting from
Free
$0
/user
/month
Price - Starting from
IT Service Management
$100
/mo
Price - Starting from
Starter
$19
/mo /agent
Expert Pros
Covers the full IT service lifecycle: requests, incidents, changes, assets, and more
Clean, customizable queues and request portals
Powerful automation and AI features to speed up ticket handling
Strong collaboration tools with Jira Software and Confluence integration
Expert Pros
Market leader with ~40% ITSM market share
Advanced automation and AI-driven workflows
Scales with enterprise growth
Strong analytics and reporting
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Cons
Automation rules can have a learning curve for new users
Mobile app is functional but lacks full desktop capabilities
No phone or live chat support; ticket-based only
Expert Cons
Expensive compared to other ITSM software
Steep learning curve for IT admins
Complex customization requires skilled developers
Can be too much for SMBs with smaller IT teams
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
Jira Service Management ITSM Alternatives
ServiceNow
Starting from:
$100 /mo
Free plan / Free trial:
Not Available
Learn more about ServiceNow review.
ServiceNow IT Service Management (ITSM) is a cloud-based ITSM platform designed to streamline and automate core IT processes like incident, problem, change, and request management. Trusted by global enterprises, ServiceNow holds over 40% market share in ITSM, making it the clear market leader.
Features
General Features
Multi-Currency Support
Mobile App Access
Automated Reminders & Notifications
Tax Compliance
Purchase Order Tracking
Advanced Security
Audit Trail and Compliance Support
Data Import and Export
Accounting Software Integration
Incident Management
Major Incident Management
Single-Pane Agent View
AI-Powered Insight
Omni-Channel Notifications
Visual Task Boards
Guided Setup
Problem Management
Contextual Knowledge
Automated Notifications
Remediation Plans
Real-Time Analytics
Change Management
Multimodal Change
Change Success Score
Change Approval Policies
Risk Intelligence
Built-In Risk Assessment and Calculation
Request Management
Chatbot-Embedded Portals
Service Catalog Builder
Embedded Experiences
Graphical Workflow
Two-Way Notifications
Quick & Easy Approvals
Reporting
Report Designer
Report Administration
Natural Language Query
Dashboards
Pros & Cons
Pros
Market leader with ~40% ITSM market share
Advanced automation and AI-driven workflows
Scales with enterprise growth
Strong analytics and reporting
Cons
Expensive compared to other ITSM software
Steep learning curve for IT admins
Complex customization requires skilled developers
Can be too much for SMBs with smaller IT teams
Freshservice
Starting from:
$19 /mo /agent
Free plan / Free trial:
Available
Learn more about Freshservice review.
Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 40000 SMB, mid-market, and enterprise customers worldwide.
Features
General Features
Multi-Currency Support
Mobile App Access
Automated Reminders & Notifications
Tax Compliance
Purchase Order Tracking
Advanced Security
Audit Trail and Compliance Support
Data Import and Export
Accounting Software Integration
Incident Management
Major Incident Management
Single-Pane Agent View
AI-Powered Insight
Omni-Channel Notifications
Visual Task Boards
Guided Setup
Problem Management
Contextual Knowledge
Automated Notifications
Remediation Plans
Real-Time Analytics
Change Management
Multimodal Change
Change Success Score
Change Approval Policies
Risk Intelligence
Built-In Risk Assessment and Calculation
Request Management
Chatbot-Embedded Portals
Service Catalog Builder
Embedded Experiences
Graphical Workflow
Two-Way Notifications
Quick & Easy Approvals
Reporting
Report Designer
Report Administration
Natural Language Query
Dashboards
Pros & Cons
Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
NinjaOne
Starting from:
Custom /
Free plan / Free trial:
Not Available
Learn more about NinjaOne review.
Using NinjaOne, IT groups can simplify the way they work together. NinjaOne enables MSPs and IT departments to automate, manage, and remediate all their endpoint management obligations within one fast, modern, intuitive platform.
Features
General Features
Multi-Currency Support
Mobile App Access
Automated Reminders & Notifications
Tax Compliance
Purchase Order Tracking
Advanced Security
Audit Trail and Compliance Support
Data Import and Export
Accounting Software Integration
Incident Management
Major Incident Management
Single-Pane Agent View
AI-Powered Insight
Omni-Channel Notifications
Visual Task Boards
Guided Setup
Problem Management
Contextual Knowledge
Automated Notifications
Remediation Plans
Real-Time Analytics
Change Management
Multimodal Change
Change Success Score
Change Approval Policies
Risk Intelligence
Built-In Risk Assessment and Calculation
Request Management
Chatbot-Embedded Portals
Service Catalog Builder
Embedded Experiences
Graphical Workflow
Two-Way Notifications
Quick & Easy Approvals
Reporting
Report Designer
Report Administration
Natural Language Query
Dashboards
Pros & Cons
Pros
Light weight and provides easy control and management.
Ease in creating a policy for a particular customer.
Easily integrate third party tools.
Provided detailed information of every device whether hardware or software.
Cons
Many functionalities, it gets confusing to use at times.
No in-built distribution method.
Backup functionality still a bit outdated.
Atera
Starting from:
$79 /mo /tech
Free plan / Free trial:
Available
Learn more about Atera review.
Atera is a stunningly simple Remote Monitoring and Management software. The software combines RMM and PSA features. MSPs and IT professionals can benefit from Atera's comprehensive solution. Full remote monitoring and management (RMM), PSA, remote access, patch management, billing, reports, and so much more are all included in the platform.
Features
General Features
Multi-Currency Support
Mobile App Access
Automated Reminders & Notifications
Tax Compliance
Purchase Order Tracking
Advanced Security
Audit Trail and Compliance Support
Data Import and Export
Accounting Software Integration
Incident Management
Major Incident Management
Single-Pane Agent View
AI-Powered Insight
Omni-Channel Notifications
Visual Task Boards
Guided Setup
Problem Management
Contextual Knowledge
Automated Notifications
Remediation Plans
Real-Time Analytics
Change Management
Multimodal Change
Change Success Score
Change Approval Policies
Risk Intelligence
Built-In Risk Assessment and Calculation
Request Management
Chatbot-Embedded Portals
Service Catalog Builder
Embedded Experiences
Graphical Workflow
Two-Way Notifications
Quick & Easy Approvals
Reporting
Report Designer
Report Administration
Natural Language Query
Dashboards
Pros & Cons
Pros
Ability to set up scripts and automate all tasks
Clean, crisp and easy-to-use web interface
They only charge per technician
Cons
Lack of support for Mac and Linux clients
Support not as responsive as expected
Atera excludes patches
SolarWinds
Starting from:
$19 /mo
Free plan / Free trial:
Available
Learn more about SolarWinds review.
SolarWinds Server & Application Monitor is a low-cost and simple-to-use system management tool that provides detailed insight into application and server performance issues. Discover your system's environment automatically and begin monitoring in minutes.
Features
General Features
Multi-Currency Support
Mobile App Access
Automated Reminders & Notifications
Tax Compliance
Purchase Order Tracking
Advanced Security
Audit Trail and Compliance Support
Data Import and Export
Accounting Software Integration
Incident Management
Major Incident Management
Single-Pane Agent View
AI-Powered Insight
Omni-Channel Notifications
Visual Task Boards
Guided Setup
Problem Management
Contextual Knowledge
Automated Notifications
Remediation Plans
Real-Time Analytics
Change Management
Multimodal Change
Change Success Score
Change Approval Policies
Risk Intelligence
Built-In Risk Assessment and Calculation
Request Management
Chatbot-Embedded Portals
Service Catalog Builder
Embedded Experiences
Graphical Workflow
Two-Way Notifications
Quick & Easy Approvals
Reporting
Report Designer
Report Administration
Natural Language Query
Dashboards
Pros & Cons
Pros
Ability to Monitor uptime and create alerts for nodes which are down.
Performance monitoring of devices - utilization of resources like CPU, Mem, Interfaces.
Visibility of all network and server device health on one dashboard.
Real-time alerting.
Cons
NetPath scaling for very large environments like Banks.
NPM could be very slow at drawing charts and historical data from the SQL database.
Cost when scaling can get expensive.
IPSec VPN tunnel monitoring of the FortiGate firewall is not supported.
