Epicor POS Review For 2025
Epicor POS Plans & Pricing
Epicor Comparison
Expert Review
Pros
Cons
Epicor POS's Offerings
Epicor offers two POS options: There’s Epicor Eagle, which is an on-premise solution requiring an on-site infrastructure, and Epicor Propello which is cloud-based.
Epicor doesn’t publish pricing information online. Solutions are bespoke based on exactly what you need, and you have to consult the sales team to obtain a quote. Epicor’s pricing is above average, making it most suitable for medium or large businesses.
Epicor pricing is custom and scalable depending on each retailer’s requirements, with plans starting as low as $399 per month and $90 per each terminal. The budget should be a minimum of $5,000 to get up and running with a POS system from Epicor.
Customer Support
Epicor POS Customer Support Overview
Epicor offers a comprehensive support system designed to assist businesses using its POS software. The EpicCare portal serves as a centralized hub for accessing resources, submitting tickets, and engaging with the community. I tested multiple support channels, including email, phone support, and the in-software FAQ, to assess their efficiency and effectiveness.
Email Support
When I tested Epicor’s email support, response times were reasonable, with detailed replies addressing specific concerns about Retail Management and Inventory Tracking within the Point of Sale system. Email support is included in all service plans, but response priority depends on your support tier, with “Gold” and “Pro” plans receiving expedited service.
Phone Support
Phone support is available for businesses requiring immediate assistance with their POS system. When I contacted Epicor’s support team via phone, I was quickly connected with a knowledgeable representative who provided clear guidance on Integrated Payment Solutions and Multi-location Management features. Phone support is available 24/7 for premium-tier subscribers, making it a reliable option for urgent matters.
EpicCare Portal
Epicor’s EpicCare portal is a powerful tool for Point of Sale Software users. I explored the platform by submitting a service request and browsing the knowledge base. The system efficiently tracks inquiries and provides access to valuable resources on Cloud-Based POS Systems, E-commerce Integration, and Sales Analytics. Businesses benefit from a streamlined support experience that reduces downtime and enhances operational efficiency.
Community Forums
Epicor’s support extends beyond direct communication with its staff. I found the community forums within EpicCare to be particularly useful for troubleshooting Mobile POS issues and sharing insights on Customer Relationship Management (CRM). Engaging with other business owners and IT professionals provided additional perspectives on optimizing the software for specific needs.
Blog and Educational Resources
Epicor maintains a blog with industry insights and updates on Retail Management trends. However, I noticed that the content is not updated frequently. While the existing posts offer valuable guidance on E-commerce Integration and Sales Analytics, businesses may need to supplement their learning with other sources.
In-Software FAQ Feature
The built-in FAQ section is an efficient self-service tool for resolving common questions. When I explored this feature, I found that it provided quick, relevant answers related to POS system operations, reducing the need for external support. This helps businesses stay productive without waiting for a response from a live agent.
Epicor’s multi-channel support system ensures that businesses using its POS software have access to the help they need, whether through direct assistance, self-service resources, or community engagement.
Features & Functionality
Best For
Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
Epicor POS offers a great range of features, I’ll discuss them below:
- Epicor Mobile POS
- Offline Mode
- Customer Loyalty
- Dashboard-Based Analytics
- Employee Management Features
- Integrations & Add-Ons
- Special Order Processing
- Gift Registry Management
- Dynamic Promotions Management
- Multi-Currency Support
- Advanced Security Features
- Customizable User Permissions
- Real-Time Data Synchronization
- Customer Feedback Integration
- Layaway Management
- Barcode Label Printing
The POS dashboard
Epicor Mobile POS
When I tested Epicor Mobile POS, I found it to be a powerful addition to Epicor Eagle, allowing transactions, customer inquiries, and payments to be processed directly from a Windows-based tablet. This feature is particularly useful for businesses with outdoor sales areas, such as garden centers and home improvement stores, where mobile POS functionality enhances customer service and checkout efficiency. Epicor also offers a mobile receipt printer, so customers can pay from the floor and go about their way.
If you choose the cloud-based solution, Epicor Propello, the system has an offline mode so that you can continue to access the POS system in the absence of an internet connection. This feature, which is notably absent from some cloud-based systems, means an internet outage is not a disaster for business continuity.
Dashboard-Based Analytics
Epicor’s dashboard-based analytics stood out for its customization and depth. The system provides real-time sales analytics, inventory tracking, and key performance indicators to help businesses identify trends and optimize stock levels. When I explored the reporting tools, I found them accessible via mobile devices, making it easy for managers to monitor business performance remotely.
Employee Management Features
Epicor includes comprehensive employee management tools that go beyond simple time tracking. The system supports shift scheduling, payroll tracking, and workforce optimization based on historical POS sales data. I found this feature particularly useful for multi-location management, ensuring that businesses staff appropriately based on sales trends.
Integrations & Add-Ons
Unlike off-the-shelf POS software, Epicor takes a customized approach to integrations. I found that it supports enterprise-level solutions, including Salesforce, QuickBooks, SAP, and Magento, making it a highly scalable system for large retailers and wholesalers. Additionally, third-party developers offer specialized integrations to further extend Epicor’s functionality, reinforcing its versatile and business-centric approach.
Special Order Processing
When I tested Epicor’s special order processing, I found it seamless for tracking unique customer requests. The system allows retailers to customize orders, track fulfillment progress, and ensure accurate inventory allocation. Whether it’s customized products or out-of-stock items, the system efficiently manages special requests, reducing errors and ensuring customer satisfaction. This feature is particularly useful for retailers handling pre-orders or made-to-order products.
Extensive Customer Loyalty
Epicor’s Point of Sale software includes a robust Customer Relationship Management (CRM) system that enhances customer retention. When I tested the loyalty tools, I found that businesses can easily track purchase history and assign rewards based on spending habits. Employees can access customer records at checkout, allowing for personalized interactions that improve engagement and encourage repeat purchases.
Gift Registry Management
I explored Epicor’s gift registry feature, and it offers a smooth experience for both businesses and customers. Customers can create, manage, and share gift registries, while retailers benefit from automated inventory updates and streamlined order fulfillment. The system integrates with inventory tracking, ensuring popular gift items remain stocked. This is an excellent tool for wedding, baby, and holiday registries, enhancing customer engagement and driving sales.
Dynamic Promotions Management
Epicor’s dynamic promotions tool makes it easy to create, manage, and automate discounts and special offers. When I tested it, I could set up buy-one-get-one deals, seasonal discounts, and loyalty-based rewards. The system automatically applies promotions at checkout, preventing manual errors and ensuring consistent pricing. This feature is great for boosting sales and encouraging repeat business.
I liked how businesses can create targeted deals, such as limited-time offers, bulk discounts, and loyalty-based rewards. The system integrates well with E-commerce Integration and Multi-location Management, ensuring consistent promotions across all sales channels. This flexibility helps drive sales and attract new customers effectively.
Multi-Currency Support
For retailers dealing with international customers, Epicor’s multi-currency support is a valuable tool. The system automatically converts and processes transactions in multiple currencies, ensuring accurate pricing and seamless checkout. When I tested it, exchange rates updated in real time, making transactions smooth. This feature is especially useful for global retailers and businesses expanding into new markets.
Advanced Security Features
Security is a priority in any POS system, and Epicor’s security tools provide data encryption, fraud protection, and role-based access control. When I tested it, I found that customer payment data was securely processed, and businesses could customize access permissions to prevent unauthorized changes. This ensures compliance with industry standards and protects against cyber threats.
Customizable User Permissions
Epicor’s customizable user permissions allow business owners to assign access levels based on roles. I tested this by setting different permissions for cashiers, managers, and administrators, ensuring each employee could only access relevant POS system features. This is essential for multi-location management, preventing unauthorized transactions and ensuring operational security.
Real-Time Data Synchronization
When I worked with Epicor’s real-time data sync, I found it ensured all POS terminals and back-office systems remained up to date. Sales, inventory, and customer data were instantly reflected across multiple locations, reducing discrepancies. This feature is ideal for businesses operating both online and in-store, as it keeps stock levels and sales reports accurate.
Customer Feedback Integration
I tested Epicor’s built-in customer feedback feature, which allows businesses to gather and analyze customer opinions directly through the POS system. Feedback is stored and linked to customer profiles, helping retailers identify trends and areas for improvement. This feature makes it easy to enhance customer satisfaction and tailor personalized offers based on customer preferences.
Layaway Management
Epicor’s layaway feature helps businesses offer flexible payment plans for customers. I tested this by configuring installment-based payments, and the system automatically tracked payment progress and inventory allocation. This feature is great for higher-ticket items, ensuring customers can reserve products while making manageable payments. It’s a great tool for boosting sales without requiring full upfront payment.
Barcode Label Printing
I found Epicor’s barcode printing tool to be essential for efficient inventory tracking and checkout. The system generates custom barcodes for each product, allowing businesses to quickly scan and manage stock. When I tested it, barcode creation was simple and customizable, ensuring each item had an accurate price and SKU. This feature speeds up point of sale transactions and minimizes pricing errors.
Hardware & Software
Epicor’s on-premise Eagle system is Windows-based. Epicor Retail Cloud is more flexible and accessible from any device.
Epicor’s “bespoke” approach spreads into hardware too. If you already an established business, you may be able to use existing hardware such as receipt printers and cash drawers. Alternatively, Epicor can provide all the hardware you need as part of your solution.
The company maintains a list of “Epicor Certified Hardware,” where compatibility is guaranteed. This includes devices such as printers from Zebra and Epson, and barcode scanners and pin pads from Ingenico.
Pricing Options
Flexible pricing plans to meet different business needs.
Performance:
Real-Time Inventory Tracking
When I tested Epicor’s POS software, I found its inventory tracking capabilities highly efficient. The system provides real-time stock updates, preventing overstocking or shortages and enabling businesses to maintain optimal inventory levels. This is especially useful for retailers who are managing multi-locations, as stock data remains synchronized across all locations.
Advanced Sales Analytics
The sales analytics feature offers detailed insights into sales performance, customer purchasing patterns, and inventory movement. I found the reporting tools to be comprehensive and customizable, making it easy for businesses to identify trends, peak sales periods, and product performance. This helps retailers make data-driven decisions to optimize operations.
Mobile POS for Increased Flexibility
Epicor’s mobile POS functionality enhances the checkout experience by allowing sales associates to process transactions anywhere in the store. This feature speeds up service and improves customer engagement, making it a valuable tool for businesses looking to enhance their in-store experience.
Secure Integrated Payment Solutions
When I tested Epicor’s integrated payment solutions, I found them fast and secure. The system supports various payment methods, including credit, debit, and contactless payments, ensuring seamless transactions. This versatile and secure setup helps retailers manage payments efficiently while enhancing customer satisfaction.
Ease Of Use:
Customizable for a Streamlined Experience
When I tested Epicor’s POS software, I found it to be highly customizable, allowing businesses to tailor workflows and interfaces to their needs. This flexibility helps create a point of sale system that is intuitive for staff, reducing training time and improving efficiency. However, businesses must invest time in the initial setup to optimize usability.
Guided Setup for a Smooth Transition
Unlike more basic cloud-based POS systems, Epicor’s setup is not entirely DIY. The complexity of customization means businesses may require assistance from Epicor’s support team for configuration and data migration. While this adds extra steps upfront, it ensures a scalable and well-integrated system in the long run.
Quick Deployment with Epicor Propello
For businesses looking for faster implementation, I found that Epicor Propello is designed for quick deployment. This cloud-based POS system simplifies setup compared to on-premise solutions, making it a great option for businesses needing a rapid yet powerful retail management system.
Here’s a quick system overview:
Uniqueness:
Epicor POS stands out for its scalability and flexibility, offering both cloud-based and on-premise solutions tailored for large retailers and wholesalers. Its deep industry customization, advanced multi-location management, and real-time inventory tracking set it apart, making it a powerful retail management system for complex business operations.
Verdict:
Epicor is a big company, and its solutions are best suited to larger retail firms. You will certainly need some guidance from the sales team to ascertain which elements of the solution you will need, and what they will cost.
However, as with so many things in life, you get what you pay for. Retail businesses with complex requirements will find solutions here that go beyond what you can be expected from a cheaper, “off-the-shelf” solution. The ability to integrate with enterprise systems is particularly notable.
Wholesale retail firms, garden centers, and builder’s yards will definitely want to take a look, as Epicor caters to these environments while many other POS systems do not.
User Review
Write a Review- Customer support goes above and beyond for you!
- I personally prefer the older layout ever since they made upgrades.
- Inventory control has been a gamechanger for my business. The quick checkout process is another favored advantage found with Epicor. Last but not least, remote access has proved immensely helpful.
- Can take some considerable time to set up especially is you work with numerous vendors that don't provide ERP.
- Great record keeping of our customers and vendors. Everything is also kept in order by time/date so it is easy to review, verify, and check back to sales and credit card user requests.
- Customization on invoices seems slightly limited for my business's needs.