About Epicor

Category: POS
Epicor offers both cloud-based and on-premise POS solutions that are best suited to larger retail businesses. With bespoke pricing and a wide range of support options, Epicor’s solutions can be tailored to exacting requirements, and are well-suited to wholesalers as well as retail stores.

Company: Epicor

Epicor has been a big name in the retail scene for many years. Founded in 1972, the company has over 20,000 customers. It offers point of sale systems, fully-fledged ERP solutions, and payment processing via its Epicor Payment Exchange platform. Epicor is notable for offering features for several retail environments other providers often ignore, such as wholesalers, auto retailers, and farm stores.

In-Depth Analysis

0 Overall
Price 2.5
Ease Of Use 4.0
Features 4.5
Support 4.0

Pros

  • Integrations for top-end systems like SAP and Salesforce
  • Easy to find out if your existing POS hardware is compatible
  • Company is an industry leader with years of experience
  • Strong support and learning resources

Cons

  • Expensive
  • No access to the product without involving the sales team
  • Demos offered but not free trials

Epicor Comparisons

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Plans & Pricing

Epicor offers two POS options: There’s Epicor Eagle, which is an on-premise solution requiring an on-site infrastructure, and Epicor Retail Cloud, which is cloud-based.

Epicor doesn’t publish pricing information online. Solutions are bespoke based on exactly what you need, and you have to consult the sales team to obtain a quote. Epicor’s pricing is above average, making it most suitable for medium or large businesses. The starting price is reportedly around $349 per month.

Epicor Eagle
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Epicor Retail Cloud
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Epicor Eagle

Like all of Epicor’s solutions, Epicor Eagle is sold on a “price on application basis.” Eagle is an on-premise solution that you install on a PC or server in your store location(s).
With this solution, you have the option to add Epicor Eagle Mobile POS. This is an add-on solution for Windows-based tablets. It allows you to process transactions in outside environments, or anywhere on the shop floor.

Epicor Retail Cloud

Epicor Retail Cloud stores your data online and allows access from any device. Like Epicor Eagle, the pricing is bespoke. You will need to contact Epicor’s sales team to obtain a custom quote for your environment.

Ease of Use

Epicor can be made extremely easy to use for your team. It’s highly customizable, so you can create a POS system that’s easy to learn.

That said, the initial setup isn’t nearly as “Do It Yourself” as less complex POS systems. You will likely need some help from the sales and support teams to define what you need and assist with the initial roll-out or migration process.

It’s worth noting that Epicor Retail Cloud is designed for quick deployment. Unsurprisingly, implementing this is less involved than putting an on-premise system in place.

Customer Support

As you would expect from a large and established company, Epicor offers a comprehensive range of support. It’s all handled from a central hub called the EpicCare portal. Epicor has over 600 support staff spread across a number of countries, and support is available in multiple languages.

Exactly what support you qualify for depends on what you choose and what you pay. “Essential Support” is available to all customers, with priority access and access to 24/7 help for those who subscribe to a “Pro” or “Gold” support plan.

Additional customer support:
Community Forums
Community forums are available within the support portal.

Blog
Epicor has a blog section on its website but it’s not updated particularly frequently.

24/7 Help & Support
24/7 Help & Support
Available to Epicor customers who subscribe to “Pro" support
Phone Support
Phone Support
Available 4am to 6pm (PST) weekdays, and 5am to 5pm on weekends
Live Online Chat
Live Online Chat
Available only to customers on premium support plans
Email
Email
Email support is available via a ticketing system
Video Tutorials
Video Tutorials
Several video tutorials available on the Epicor website
FAQ
FAQ
Self-service support options available via its EpicCare portal
Features & Functionality
Best For
Features
  • Retail Store
  • Coffee Shop
  • Nightclub
  • Quick Service
  • Bars
  • Restaurants
  • Food Truck
General Features

Epicor Mobile POS

Epicor Mobile POS is an additional feature available exclusively with Epicor Eagle. It allows you to process customer orders, enquiries and payments from a mobile device, specifically a tablet running Windows.
Epicor Mobile POS lets you move the POS where it’s needed, and is ideal for outside sales areas such as those at garden centres and home improvement stores.
Offline Mode

If you choose the cloud-based solution, Epicor Retail Cloud, the system has an offline mode so that you can continue to access the POS system in the absence of an internet connection. This feature, which is notably absent from some cloud-based systems, means an internet outage is not a disaster for business continuity.

Extensive Customer Loyalty and Promotion Features

Epicor offers a rich set of features to grow customer loyalty. It’s possible to create tailored promotions and loyalty programs to keep customers coming back. Staff can also view customer records at the point of sale to provide a personalized greeting to returning shoppers.

Dashboard-Based Analytics

Epicor is particularly strong on data analytics. There’s a highly customizable dashboard system to help you spot sales trends and track levels of inventory. Key analytics reports are also accessible from mobile devices.

Employee Management Features

Dependent on the add-ons you choose for your bespoke Epicor package, you can gain access to a range of tools to assist with managing employees. The system handles shift scheduling and accounting, and you can even predict the staffing levels you will require based on historical POS sales data.

Integrations & Add-Ons

While some POS companies take an off-the-shelf “app store” approach to integrations, Epicor does things in a more customized way. There are even third-party companies that specialize in integration solutions to make other systems work seamlessly with Epicor. Some available integrations include those for the likes of Salesforce, QuickBooks, SAP and Magento. You may well notice some of these are big name companies, which is indicative of Epicor’s “enterprise-level” approach (and pricing).

Features
  • Inventory Management
  • Loyalty Program
  • Mobile Compatibility
  • Online Ordering
  • Reporting
  • Split Checks
  • Manage Tips
  • Staff Scheduling
  • Offline Payments
  • Customer Profiles
  • Multidevice Payments
  • Gift Card Support
  • Accounting Integration
  • Tableside Ordering
  • Floor Plan Management
  • Customer-Facing Display
  • Self-Service Kiosk
Hardware & Software

Epicor’s on-premise Eagle system is Windows-based. Epicor Retail Cloud is more flexible and accessible from any device.

Epicor’s “bespoke” approach spreads into hardware too. If you already an established business, you may be able to use existing hardware such as receipt printers and cash drawers. Alternatively, Epicor can provide all the hardware you need as part of your solution.

The company maintains a list of “Epicor Certified Hardware,” where compatibility is guaranteed. This includes devices such as printers from Zebra and Epson, and barcode scanners and pin pads from Ingenico.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Verdict

Epicor is a big company, and its solutions are best suited to larger retail firms. You will certainly need some guidance from the sales team to ascertain which elements of the solution you will need, and what they will cost.
However, as with so many things in life, you get what you pay for. Retail businesses with complex requirements will find solutions here that go beyond what you can be expected from a cheaper, “off-the-shelf” solution. The ability to integrate with enterprise systems is particularly notable.

Wholesale retail firms, garden centers, and builder’s yards will definitely want to take a look, as Epicor caters to these environments while many other POS systems do not.

Ben Taylor
Author: Ben Taylor
Ben Taylor has worked in technology since the turn of the century. He produces articles on a range of technical subjects and has specialist knowledge in Point of Sale systems, cyber security and small business IT. When he’s not writing or fixing computers, he helps out other freelancers.

Epicor User Reviews

P
Paul G
11-50 employees
Used for: 2+ years
18 Apr - 2021

Long time customer

I have been using this POS system for many years now and it has served extremely useful. I can rely on it for all my payment/sale needs.

Pros

Customer support goes above and beyond for you!

Cons

I personally prefer the older layout ever since they made upgrades.

B
Bill F
02-10 employees
Used for: 1-2 years
15 Apr - 2021

Epicor Review

I can trust this point of sale solution heavily. The hardware support is phenomenal.

Pros

Inventory control has been a gamechanger for my business. The quick checkout process is another favored advantage found with Epicor. Last but not least, remote access has proved immensely helpful.

Cons

Can take some considerable time to set up especially is you work with numerous vendors that don't provide ERP.

S
Sonia R
11-50 employees
Used for: 6-12 months
19 Mar - 2021

I would mostly recommend!

Epicor is being used in every part of our company such as inventory, sales, customer & vendor services, receiving, and so forth.

Pros

Great record keeping of our customers and vendors. Everything is also kept in order by time/date so it is easy to review, verify, and check back to sales and credit card user requests.

Cons

Customization on invoices seems slightly limited for my business's needs.