Top Freshservice Alternatives

Here are the best alternatives to Freshservice. Explore top Freshservice competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Freshservice and may better align with your needs.

Freshservice
NinjaOne
SysAid
Price - Starting from
Starter
$19
/mo /agent
Price - Starting from
Pay-Per-Device
Custom
/
Free Trial
Price - Starting from
Help Desk
$3600
/year
30-day FREE trial
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Pros
Light weight and provides easy control and management.
Ease in creating a policy for a particular customer.
Easily integrate third party tools.
Provided detailed information of every device whether hardware or software.
Expert Pros
Highly customizable to fit a company's needs
Great asset visualization and network detection
Ease of integration to other services such as Slack and MS Teams
Option for either cloud or on-premise deployment
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
Expert Cons
Many functionalities, it gets confusing to use at times.
No in-built distribution method.
Backup functionality still a bit outdated.
Expert Cons
It can be difficult to create customized reports
Learning curve for admins to configure templates
Feature requests can be expensive

Freshservice ITSM Alternatives

  • Better help and support
  • Higher overall expert rating
  • Has Risk Intelligence
  • Has Two-Way Notifications
  • Less user friendly
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
NinjaOne
4.6
  • Better help and support
  • Higher overall expert rating
  • Has Risk Intelligence
  • Has Two-Way Notifications
  • Less user friendly
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
4.6
  • Better help and support
  • Has Risk Intelligence
  • Higher prices
  • Less user friendly
  • Lower overall expert rating
  • Lacks Data Import and Export
SysAid
4.3
  • Better help and support
  • Has Risk Intelligence
  • Higher prices
  • Less user friendly
  • Lower overall expert rating
  • Lacks Data Import and Export
4.3
  • Better help and support
  • Less user friendly
  • Lower overall expert rating
  • Lacks Audit Trail and Compliance Support
  • Lacks Data Import and Export
GoToResolve
4.0
  • Better help and support
  • Less user friendly
  • Lower overall expert rating
  • Lacks Audit Trail and Compliance Support
  • Lacks Data Import and Export
4.0
  • Better help and support
  • Higher overall expert rating
  • Has Risk Intelligence
  • Higher prices
  • Less user friendly
  • Lacks Audit Trail and Compliance Support
Atera
4.8
  • Better help and support
  • Higher overall expert rating
  • Has Risk Intelligence
  • Higher prices
  • Less user friendly
  • Lacks Audit Trail and Compliance Support
4.8
  • Better help and support
  • Has Risk Intelligence
  • Has Two-Way Notifications
  • Higher prices
  • Lower overall expert rating
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
monday.com
4.0
  • Better help and support
  • Has Risk Intelligence
  • Has Two-Way Notifications
  • Higher prices
  • Lower overall expert rating
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
4.0