Top Freshservice Alternatives

Here are the best alternatives to Freshservice. Explore top Freshservice competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Freshservice and may better align with your needs.

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Price - Starting from

Starter

$19

/mo /agent

Price - Starting from

IT Service Management

$100

/mo

Price - Starting from

Free

$0

/user

/month

Expert Pros

Ease of automation and workflow creations

Easy to set up and maintain

Optional PPM features for small-scaled projects

Expert Pros

Market leader with ~40% ITSM market share

Advanced automation and AI-driven workflows

Scales with enterprise growth

Strong analytics and reporting

Expert Pros

Covers the full IT service lifecycle: requests, incidents, changes, assets, and more

Clean, customizable queues and request portals

Powerful automation and AI features to speed up ticket handling

Strong collaboration tools with Jira Software and Confluence integration

Expert Cons

Support is a little slow to resolve issues & there is a language barrier

Out-of-the-box integrations are limited

Unable to add form fields across multiple forms or submission types

MFA management of users restricted to manage by the owner

Expert Cons

Expensive compared to other ITSM software

Steep learning curve for IT admins

Complex customization requires skilled developers

Can be too much for SMBs with smaller IT teams

Expert Cons

Automation rules can have a learning curve for new users

Mobile app is functional but lacks full desktop capabilities

No phone or live chat support; ticket-based only