GoTo Meeting Review 2025
GoTo Meeting VoIP Plans & Pricing
GoTo Meeting Comparison
Expert Review
Pros
Cons
GoTo Meeting VoIP's Offerings
Unlike pure VoIP telephony services, GoToMeeting is billed per organizer. An organizer is one who can schedule meetings, invite participants, share recordings, and access meeting details. It is important to note that participants of GoToMeeting hosted meetings don’t have to be subscribers to the service. Only the organizer is required to be a registered paying subscriber. In this sense, the service essentially delivers the power and ability to host online videoconferencing meetings of a particular number of participants.
The GoToMeeting plans conform to the common three-tier pricing scheme that we often see from similar service providers, consisting of the Professional, Business, and Enterprise plans. All three plans include typical but functional collaboration features such as screen sharing, HD quality video, instant messaging, presence features, participation via the web, as well as dial-in conference capability.
Customer Support
Being a big name and being part of a larger family of services, GoToMeeting has a robust and comprehensive support system in place for online chat support, online ticketing, knowledge base, documentation, as well as a telephone helpdesk. With a dedicated support website from which to reach all of these features, you can start by typing in a question, and you’ll be automatically directed to the appropriate documentation, knowledge base, or resource. If you still have questions, you can open an online ticket, or call in your problem 24/7.
The support website makes a very effective effort to give the information you need in order to avoid having to call in and wait in any telephony queues.
Features & Functionality
General Features
Being a provider of videoconferencing services, GoToMeeting’s features focus on collaboration and online meetings of dozens, hundreds, or even thousands of participants. As mentioned before, the capabilities you will actually enjoy depends on the plan purchased. Features include hosting an unlimited number of meetings with no meeting time limits, enjoying industry standard security features to ensure confidentiality of meetings, and high-quality audio and video. Some of the more comprehensive features delivered by GoToMeeting include:
- Collaboration features such as screen sharing, drawing tools, keyboard and mouse sharing, presence indicators, and instant messaging
- Creation of a personal meeting room using a custom link that never changes, making scheduling recurring meetings easier
- Interconnection with independent videoconferencing systems using the H.323 and SIP protocols
- Cloud recording options allow you to record a meeting using the mobile app, freeing you from taking notes while on the go
- Start or join the next online meeting using voice commands with Siri®
- Multiple workflow integration options including interaction with Slack, Office 365, Google calendar, and Salesforce
- Audio only participation is also possible via the telephone with toll-free numbers available as well as a Call Me feature that automatically calls participants’ numbers
GoToEnterprise family
One of the most attractive aspects of GoToMeeting is the fact that it belongs to a suite of services provided by LogMeIn, a name that has a long history of high-quality, functional, and practical business communication, collaboration, and workflow platforms. As part of the GoToEnterprise family, GoToMeeting can interoperate with other members of this family.
Included along with all three plans, you have the opportunity to expand your business’ services by enjoying advanced webinar features. These include on-demand webinars, polls, handouts, marketing integrations, and much more.
In addition, you can seamlessly add videoconferencing hardware to turn any conference room into a communications hub for your business. Using GoToRoom’s affordable out-of-the-box solutions, you can enable a group of people in even the largest of conference rooms to become active participants in any GoToMeeting online gathering.
Devices
GoToMeeting is available on Windows, macOS, iOS, and Android, ensuring accessibility across desktops, laptops, tablets, and smartphones. Its mobile app offers full meeting functionality, allowing users to join or host meetings on the go.
Calling
GoToMeeting includes a comprehensive range of calling options designed for seamless communication and flexibility
Advanced Calling
GoToMeeting focuses on delivering an exceptional video conferencing experience, specializing in features designed for seamless online meetings and collaboration. While it doesn’t include telephony features like SMS messaging, voicemail-to-email transcriptions, or multi-line hunt groups—typically found in VoIP systems like GoToConnect—it excels in providing high-quality video, screen sharing, and meeting management tools. For businesses seeking advanced telephony options, GoToConnect or other Unified Communications platforms can complement GoToMeeting to create a comprehensive communication solution.
Performance:
GoToMeeting delivers a dependable video conferencing experience with high-quality audio and video performance, even on lower bandwidths. The software has undergone significant updates, improving its user interface and streamlining its functionality for ease of use. Features like HD video, screen sharing, and meeting recording ensure smooth collaboration for remote teams. While it doesn’t boast some advanced customization options in other platforms, it consistently provides a reliable and professional conferencing environment.
Ease Of Use:
GoToMeeting’s philosophy as far as the design of their software and services seems to focus on ease of use. It looks like they’re succeeding in applying this philosophy. Things like one-click meetings enable you to get started immediately. Similarly, the process you need to follow to get up and running is quick, clean, and uncomplicated. Both the mobile app and the desktop software are intuitive and straightforward, as is the organizer’s dashboard. Adding users, placing them in groups, and generally orchestrating meetings can be done quickly and easily. From the point of view of both participant and organizer, virtually all users have reported a pleasant and easy communication experience.
Uniqueness:
What sets GoToMeeting apart is its focus on simplicity and efficiency. Unlike many competitors, it avoids feature bloat while maintaining essential conferencing tools. Its unique Call Me feature allows participants to join meetings with a single click, eliminating dialing complexities. The platform also integrates seamlessly with GoTo’s ecosystem, including GoToConnect and GoToWebinar, creating a unified communication experience. Additionally, its affordability and ease of onboarding make it an excellent choice for small to medium-sized businesses.
Verdict:
GoToMeeting strikes a strong balance between cost and functionality, making it a reliable choice for businesses prioritizing ease of use and solid core features. While it doesn’t quite match the advanced tools of competitors like Zoom or Webex in certain areas, it excels in delivering an intuitive and professional experience for teams of all sizes. GoToMeeting remains a competitive option in its price range for businesses seeking a dependable, no-frills video conferencing tool.
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