HubSpot Review 2025
HubSpot Merchant Services Plans & Pricing
HubSpot Comparison
Expert Review
Pros
Cons
HubSpot Merchant Services's Offerings
HubSpot offers a free CMS with premium cloud hosting, strong security features, and a drag-and-drop editor. It integrates seamlessly with HubSpot’s customer platform, allowing businesses to build, manage, and optimize their websites while driving traffic and generating leads.
Customer Support
Hubspot wouldn’t reach the level it’s at without a great customer support system. A company that started as a one-man-band became a multinational corporation helping businesses in more than 130 countries around the world. Having a great customer support system is the backbone of every business, such as Hubspot.
When I tested HubSpot’s merchant services software, I wanted to see how responsive their support team was. I started with live chat, available for HubSpot Starter Pack users. The response time was quick, and the representative was knowledgeable about online payment solutions and troubleshooting payment gateway issues.
I also tried out the phone support which is available for Professional and Enterprise users. The call connected within minutes, and the agent walked me through setting up electronic check processing and managing virtual cards for online payment. For businesses relying on online payment platforms, this direct support is a big plus.
Free users don’t have direct support but Hubspot has made a TON of helpful information available for all users. Community guides include an extensive amount of information from Hubspot experts and long-time users who have shared their custom experiences with the software.
The Knowledge Base feature includes how-to articles for all Hubspot features and hubs, from beginner to expert.
For users who are just starting, there are also many videos included in the Hubspot Academy.
These videos include tutorials from Hubspot experts and are carefully curated to help users learn all the ins and outs. The great thing about the Hubspot Academy is that users can get accredited after watching the courses.
Features & Functionality
General Features
HubSpot’s Commerce Hub offers a comprehensive suite of features designed to streamline and enhance the sales and payment processes for businesses:
- Invoices
- Payment Links
- Quotes
- Subscription Management
- Product Library
- Payment Gateway Selection (HubSpot Payments or Stripe)
- QuickBooks Online Integration
- Export Payments and Payouts to CSV
- Automated Workflows
- Revenue Reporting
- Transactions
- Customizable Storefronts
- Advanced Product Catalog Management
- Order Tracking
- Seamless Payment Integration
- Integration with Over 1,400 Tools in HubSpot’s App Marketplace
Invoices
I tried out HubSpot’s merchant services software, and creating invoices was effortless. The system lets businesses generate professional invoices and send them instantly through email. Payments are processed via the online payment platform, allowing customers to pay seamlessly using e-commerce payment methods, including credit cards and electronic check processing.
Payment Links
I tried out HubSpot’s online payment solutions, and the payment link feature stood out. It allows businesses to create and share links for quick transactions. Whether selling a product or collecting service fees, customers can complete payments through a secure payment gateway, reducing friction in online merchant services.
Subscription Management
I played with HubSpot’s subscription management tool and found it ideal for businesses offering recurring billing. The platform automates payments, sends reminders, and provides detailed insights into recurring revenue, making it a powerful merchant services software for subscription-based businesses.
Quotes
HubSpot’s e-commerce payment system makes it easy to generate quotes with built-in approvals and payment options. When I tested it, I could customize pricing, add discounts, and send quotes that customers could accept and pay directly using online payment processing services, improving conversion rates.
Payment Gateway Selection (HubSpot Payments or Stripe)
When I tested HubSpot’s payment gateway, I liked the flexibility of using HubSpot Payments or integrating Stripe. Transactions were processed securely, and businesses can choose the option that best suits their needs, ensuring a reliable online payment platform for any industry.
QuickBooks Online Integration
I connected HubSpot Commerce Hub to QuickBooks Online, and it synced transactions effortlessly. This integration simplifies financial management by automatically categorizing payments, making it easier for businesses to track revenue and expenses without manual data entry.
Export Payments and Payouts to CSV
I found the ability to export payments and payouts to CSV incredibly useful for financial reporting. Businesses can quickly generate spreadsheets for analysis, making it easier to manage online payment processing services and reconcile accounts.
Product Library
HubSpot’s product library organizes pricing, product details, and payment options in one place. I used it to set up product descriptions and pricing models, making checkout smooth through e-commerce payment methods and virtual cards for online payment.
Automated Workflows
I tried out HubSpot’s automated workflows, and it saved me time. The system automatically triggers actions like sending invoices, confirming payments, and updating customer records, streamlining e-commerce payment and customer interactions.
Revenue Reporting
HubSpot’s revenue reporting tools provide deep insights into sales trends and payment performance. I was able to track revenue streams, payment statuses, and online payment platform analytics in real time, making data-driven decisions easier.
Transactions
When I tested HubSpot’s online payment solutions, transactions were smooth and secure. Payments processed through Stripe were instant, while ACH payments took a few days for approval. The payment gateway supports multiple e-commerce payment methods, including electronic check processing and virtual cards for online payment, ensuring flexibility for businesses.
Customizable Storefronts
For businesses selling products online, HubSpot’s customizable storefronts offer an easy way to set up a digital shop. I played with its design options and found it intuitive, integrating smoothly with online merchant services for effortless transactions.
Advanced Product Catalog Management
I tested HubSpot’s product catalog management and found it highly detailed. Businesses can categorize products, manage pricing, and adjust inventory while ensuring smooth online payment processing services for customers.
Order Tracking
With HubSpot’s order tracking, I could monitor purchases, pending payments, and completed transactions in real time. This feature is crucial for businesses that need clear visibility over their e-commerce payment processes.
Seamless Payment Integration
I liked how HubSpot Commerce Hub integrates with other business tools, making online payment solutions smooth. Whether accepting electronic check processing or credit card payments, the system ensures seamless, secure transactions.
Integration with Over 1,400 Tools in HubSpot’s App Marketplace
I was impressed by the vast selection of over 1,400 integrations. Businesses can seamlessly connect accounting software, CRM platforms, and marketing tools to their merchant services software, streamlining online payment processing services. This flexibility enhances workflow automation, improves customer data management, and simplifies e-commerce payment methods, making transactions smoother and business operations more efficient.
Hardware & Software
Being that Hubspot is a purely digital system, it doesn’t include any type of hardware.
The Hubspot Commerce Hub is focused on helping US-based commerce businesses automate tasks and collect payments.
Pricing Options Automations
Simplify billing with automated pricing features.
Sales Channels
Expand business reach with diverse sales channels.
Performance:
When I worked with the HubSpot’s Commerce Hub, I found its performance to be comprehensive and efficient, particularly in payment processing.
Speed
Transactions processed through Stripe are typically immediate, ensuring swift payment confirmations. However, ACH payments can take up to a few days due to the approval process. HubSpot advises waiting until ACH payments are fully approved before delivering goods or services to customers.
Reliability
HubSpot’s infrastructure is designed for high reliability. Data is replicated across multiple data centers, and in the event of a server failure, processing is seamlessly switched to a replica server in another location, minimizing service interruptions. Additionally, HubSpot maintains hourly and daily backups for each data store, ensuring data integrity and availability.
Features
The Commerce Hub offers a comprehensive suite of tools, including customizable storefronts, advanced product catalog management, order tracking, and seamless payment integration. These features enable businesses to build and optimize their online stores effortlessly, providing a great shopping experience for customers.
Overall, HubSpot’s Commerce Hub delivers a reliable and feature-rich platform for businesses seeking efficient online payment solutions.
Ease Of Use:
I found the setup process for Hubspot’s Commerce Hub to be incredibly smooth. Creating an account takes just a few minutes, and once inside, businesses have access to a full suite of online payment solutions. The platform may seem packed with features at first, but everything is designed for ease of use.
For new users, I recommend checking out HubSpot Academy and the Knowledge Base, both of which offer free, in-depth guides on setting up online payment processing services and integrating them into your business. The more I used the Commerce Hub tool, the more intuitive it became, reducing the need for outside payment processors.
The payment gateway supports multiple e-commerce payment methods, including electronic check processing, virtual cards for online payment, and direct invoicing. Plus, with the HubSpot app, managing transactions on the go is effortless, making it an ideal online payment platform for growing businesses.
Here’s a quick walkthrough:
Uniqueness:
Hubspot is one of the most complete CRMs on the market. It includes features that can be used in both small businesses and huge enterprises, and it makes running a business as easy as possible.
The Commerce Hub addition provides users with a number of unique features that simplify the process of transforming leads into buyers. With the available payment processors included in the Commerce Hub, it’s as easy as it gets to make sales as fast as possible.
Verdict:
It’s a no-brainer that Hubspot, with its Commerce Hub, represents one of the most powerful tools out there. Although this CRM offers a wide variety of incredibly powerful tools, and it can be used in a variety of commerce businesses, the Commerce Hub is a great tool for both small commerce businesses as well as expanding commerce businesses.
One of the biggest reasons why the Commerce Hub is a great tool for small commerce businesses is the fact that it offers many free tools, and even the starter pack isn’t expensive compared to the number of features added.
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