Lavu POS Review For 2025
Lavu POS Plans & Pricing
Lavu Comparison
Expert Review
Pros
Cons
Lavu POS's Offerings
I found that Lavu POS pricing offers a range of plans to accommodate various business needs:
- Starter: $59 per month (billed annually) for a single terminal, including core POS features.
Growth: $129 per month (billed annually) with additional features such as online ordering and advanced reporting. - Optimize: $279 per month (billed annually) offering comprehensive functionalities for larger operations.
Please note that hardware costs and certain add-ons may incur additional fees.
Customer Support
When I explored Lavu’s POS software, I found its customer support to be one of its strongest features. Regardless of the subscription level, Lavu provides 24/7 assistance, ensuring that help is always available when needed.
During the onboarding process, I was assigned a dedicated customer service representative who guided me through each step. This hands-on support made the setup process smooth, and the on-site training ensured that my team and I were able to use the Point of Sale system effectively from day one.
Lavu’s commitment to customer satisfaction is evident in its high Net Promoter Score (NPS) of 91, which reflects strong user approval. The cloud-based POS system is backed by a robust support infrastructure, including an extensive online knowledge base and responsive technical assistance. Whenever I had questions about inventory tracking, integrated payment solutions, or sales analytics, I found clear, actionable answers.
Having reliable, around-the-clock support adds peace of mind, especially for businesses that rely on multi-location management or operate in high-demand environments. Lavu’s customer relationship management (CRM) tools also integrate well with their support features, ensuring that businesses get the help they need when they need it.
For direct support, Lavu’s 24/7 customer service team can be reached at +1 (505) 535-5288 or via email at support@lavu.com. Additional resources are available in their comprehensive Help Center.
Features & Functionality
Best For
Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
Lavu’s POS software is a feature-rich Point of Sale system designed for managing restaurants and food businesses. While it includes many standard POS system features, Lavu also offers unique tools that simplify retail management and selling online, making operations more efficient.
Here’s a list of its standout features:
- Invoice Management
- Dashboard
- POS System
- Kitchen Display System
- Mobile POS Functionality
- Inventory Tracking
- Customer Relationship Management (CRM)
- Online Ordering System
- Dual Pricing
- Hardware Requirement
- Integrations and Add-Ons
- Sales Analytics
- Multi-location Management
Invoice Management
Lavu’s integration with Sourcery AP and AR makes invoice management simple. I was able to store invoices, analyze financial data, and process online bill payments from any device. This flexibility helps streamline financial operations and saves time on manual tasks.
Dashboard
The Lavu dashboard provides instant access to key business metrics. I could easily monitor performance, view charts and reports, and assess how my restaurant was doing at a glance. Having real-time insights made it easier to make informed decisions and optimize daily operations.
POS System
Lavu’s Point of Sale system offers cost-saving features like the cash discount program, which eliminates card processing fees. I was able to process payments, manage employee tasks, and send orders directly to the Kitchen Display System with ease. While Lavu Pay serves as the in-house payment processor, I also had the flexibility to sync my preferred processor for seamless transactions.
Kitchen Display System
The Kitchen Display System helped streamline operations by sending orders directly from the front desk or online ordering platform to the kitchen. This reduced errors and sped up preparation times, improving overall efficiency and ensuring a smoother workflow.
Mobile POS Functionality
Lavu’s Mobile POS made taking orders and processing payments at the table seamless. Using an iPad, I was able to speed up service, reduce wait times, and improve order accuracy. The intuitive interface ensures that staff can navigate the system easily, which enhances overall efficiency in a fast-paced dining environment.
Inventory Tracking
Lavu’s inventory tracking allowed me to monitor stock levels in real time, set up alerts for low inventory, and manage supplier orders efficiently. This feature helped prevent stockouts and overstocking, ensuring I always had the right ingredients on hand to meet customer demand.
Customer Relationship Management (CRM)
The CRM tools in Lavu helped me track customer preferences, purchase history, and feedback, allowing for a more personalized dining experience. Being able to tailor promotions and marketing campaigns based on customer behavior made it easier to drive repeat business and build stronger relationships.
Online Ordering System
Selling online was straightforward with Lavu’s customizable online ordering system. I liked the variety of templates that allowed me to brand my website with food images, my logo, and my restaurant’s theme. The system supports dine-in, curbside pickup, takeout, and contactless orders. I also tested its integrated payment solutions, which let me process online transactions without high commission fees—making it both a cost-effective and convenient solution.
Dual Pricing
One of the standout features I tested was dual pricing. This option gives customers a discount when they pay with cash while offsetting credit card processing fees for the business. When customers chose the cash price, they saved money, and I saw how this could reduce card fees by up to 99%. For businesses looking to cut costs on payment processing, this feature provides a practical solution.
Hardware Requirement
Lavu is designed exclusively for iOS devices, which makes setup straightforward for businesses already using Apple hardware. It also supports larger setups with terminals, cash drawers, and receipt printers. Ordering hardware directly from Lavu ensures seamless compatibility, reducing the risk of connectivity issues or setup complications.
Integrations and Add-Ons
I customized my Lavu POS system with several add-ons that enhanced its functionality. Lavu Pay made payment processing seamless, while Lavu MenuDrive streamlined selling online by handling digital orders efficiently. The system also integrates with third-party platforms like DoorDash for delivery and QuickBooks for accounting, eliminating the need to switch between multiple tools.
Add-ons I Tested:
- Lavu Loyalty and Gift Apps – Helped manage customer rewards and gift card programs, enhancing customer relationship management (CRM).
- Lavu Pilot – Provided real-time insights into sales analytics and business performance.
- Lavu Self-Service Kiosks – Reduced wait times by allowing customers to place their own orders, improving efficiency in high-traffic environments.
This software also integrates with third-party business solutions to enable different restaurant solutions seamlessly on the system. Lavu’s vast integrations grossly eliminate the need to constantly log in and out of the different platforms in the course of your business activities. These integrations include:
- Delivery Partners: DoorDash, UberEats, Otter, GrubHub, Chowly
- Inventory Partners: MarketMan, ChedderSuite, Bar-I, Digital Pour
- Accounting Partners: ADP, Quickbooks, Restaurant365, Paychex, Davo, Xero
- Ordering Partners: Up’n Go, CheckPlease
- Loyalty Partners: OpenTable, Pepper, Loyalty Match
Sales Analytics
Lavu’s sales analytics feature delivers detailed insights into sales performance. I was able to track trends, identify best-selling items, and analyze peak business hours. These reports provide valuable data that help businesses make informed decisions about menu offerings, staffing, and promotions to maximize profitability. The ability to customize reports ensures that restaurant owners can focus on the metrics that matter most to their operations.
Multi-location Management
For businesses operating in multiple locations, Lavu’s multi-location management system offers centralized control. I found it easy to oversee operations, track inventory tracking, and monitor sales across different establishments—all from a single dashboard.
This streamlined approach helps maintain consistency across locations, reduces administrative workload, and improves operational efficiency. The cloud-based POS system ensures real-time updates, allowing managers to make quick, data-driven decisions no matter where they are.
Hardware & Software
Hardware
The hardware options stand out for their flexibility and efficiency. The Lavu POS tool is designed exclusively for iOS devices, such as iPads, iPhones, and MacBooks, ensuring compatibility and smooth performance. Restaurants can choose between using their own Apple devices or purchasing Lavu’s hardware bundles, which include terminals, cash drawers, card readers, and thermal printers. The system also integrates seamlessly with Kitchen Display Systems (KDS) to streamline order management. This flexibility makes the hardware accessible for small and large businesses alike, enabling users to scale operations as needed while maintaining high functionality.
Software
The Point of Sale Software provided by Lavu offers a robust and user-friendly platform for managing restaurant operations. From inventory tracking to customer relationship management (CRM), the software integrates a wide range of tools to enhance efficiency. The Lavu POS tool allows for real-time sales analytics, multi-location management, and mobile POS functionality, all within a secure, cloud-based infrastructure. These features enable restaurants to monitor performance, optimize workflows, and improve customer service. This Lavu POS review highlights how the software’s intuitive design and extensive integrations position it as a leading solution for the food and beverage industry.
Performance:
When I tested Lavu’s POS software, I found it well-suited for the fast-paced demands of the restaurant industry. The cloud-based POS system ensures real-time data synchronization across devices, which keeps operations running smoothly, even during peak hours. Its intuitive design makes order processing and table management efficient, allowing staff to serve customers faster.
One feature that stood out was inventory tracking. I could monitor stock levels with precision, reducing the risk of overstocking or shortages. The system automatically updated inventory as orders were placed, which helps restaurants maintain optimal stock levels.
Lavu also offers integrated payment solutions, supporting a range of payment methods, including credit cards, mobile payments, and contactless options. This flexibility enhances the customer experience by making transactions seamless. I also tested its mobile POS functionality, which allowed for tableside ordering—this not only improved order accuracy but also sped up service, leading to greater customer satisfaction.
While overall performance was strong, I did experience occasional glitches during peak hours, causing brief interruptions. This suggests a need for improved system stability. However, despite these minor issues, Lavu’s Point of Sale system provides a comprehensive set of tools that effectively streamline restaurant operations. For businesses focused on multi-location management, sales analytics, and e-commerce integration, Lavu remains a solid choice.
Ease Of Use:
When I tested Lavu’s POS software, I found its restaurant POS system to be both feature-rich and easy to navigate. Despite offering advanced capabilities, the Point of Sale system maintains an intuitive interface, making it accessible even for first-time users.
Since Lavu is a cloud-based POS system, there’s no need for bulky installations or complicated setup processes. I was able to get started quickly without dealing with extensive hardware requirements.
After logging into my account, the Lavu dashboard immediately provided insights into my business with clear charts, graphs, and key performance indicators. Navigating through different menus and features was straightforward, and I appreciated how well-organized the interface was.
When I needed assistance, Lavu’s support center and extensive YouTube tutorials were valuable resources. The video guides made it easy to understand how to set up features like inventory tracking, integrated payment solutions, and sales analytics, helping me get the most out of the system.
Uniqueness:
Lavu POS distinguishes itself as a pioneering iPad-based point-of-sale system tailored specifically for the food and beverage industry. Its extensive suite of over 300 features caters to diverse business models, including restaurants, bars, food trucks, and cafes.
The system’s seamless integration with Apple products enhances user experience, allowing for intuitive navigation and efficient operations. Lavu’s adaptability is further demonstrated through its customizable menu management, real-time inventory tracking, and comprehensive reporting tools, enabling businesses to tailor the system to their unique operational needs Additionally, Lavu offers integrated payment processing and tableside ordering capabilities, streamlining service and improving customer satisfaction.
Verdict:
Lavu POS is an efficient and feature-rich restaurant Point of Sale system tailored to meet the needs of various food and beverage businesses, from food trucks to fine dining establishments. As a cloud-based POS software, Lavu provides seamless functionality on iOS devices, eliminating the need for bulky hardware. The system is intuitive and highly customizable, making it an ideal choice for businesses seeking flexibility.
One standout aspect of the Lavu POS tool is its ability to integrate with existing systems, allowing businesses to continue using familiar tools without a complete overhaul. However, some integrations and add-ons may come with additional costs. The platform also supports mobile POS features, enabling tableside service and faster payment processing. With integrated payment solutions, you can accept various payment methods, enhancing the customer experience.
Lavu POS offers a wide range of functionalities, including inventory tracking, sales analytics, and customer relationship management (CRM). Additionally, the platform supports multi-location management, making it an excellent option for businesses with multiple outlets. The system’s ability to work on third-party hardware or exclusive Lavu hardware, such as KDS and POS stands, provides further versatility.
While Lavu appears to have all the features required in a robust POS system, requesting a demo is highly recommended to ensure it aligns with your specific needs.
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