CAKE POS Review 2025
CAKE POS POS Plans & Pricing
CAKE POS Comparison
Expert Review
Pros
Cons
CAKE POS POS's Offerings
I checked out the CAKE point-of-sale pricing model and found the structure to be very straightforward. They also provide proprietary hardware whose price depends on the size of your business. Pricing plans for the point of sale software include:
1. Essentials:
This costs $69/mo and is great for restaurants just starting out.
- Inventory management
- Customer management
- 24/7 support
- QR code payments
- CAKE University training portal
- Cloud-based reporting
- QR code order and pay functionality
2. Plus:
This costs $125 and is ideal for businesses looking to expand their network. It offers everything in Essentials, plus:
- Online ordering
- Gift cards
3. Pro:
This costs $295 per month and includes everything in the lower tiers, plus:
- Email marketing tools
- Loyalty program features
- CAKE Guest Manager
There is also a one-time activation fee of $999 per location, and each additional terminal costs $49 per month.
The Guest Manager feature is an add-on that allows owners and authorized personnel of restaurants to manage table seating and orders for pickup, access sales analytics, and otherwise make it easier for guests to book a table and pick up or receive orders.
Customer Support
CAKE POS provides multi-channel support that ensures technical issues are resolved quickly, a critical feature for the fast-paced service industry where downtime can directly impact revenue. They offer 24/7 support via live chat, phone, and text, making it easy to reach a representative when you need immediate assistance.
In addition to these real-time options, I was able to contact the support team through an online contact form or email, providing flexibility for less urgent inquiries. I found their online knowledge base to be a standout feature, packed with comprehensive troubleshooting guides that help me resolve common issues independently.
What’s more, CAKE POS includes initial onboarding training with system implementation. This training covers essential functions and navigation, making sure your teams feel confident using the platform from day one.
1. Live Chat
I found the live chat feature on CAKE POS incredibly convenient. Available 24/7, it’s perfect for urgent issues, which can arise at the worst possible times in the service industry. While you’ll initially connect with an AI chatbot, escalating to a real support representative takes just seconds. This multi-channel support feature truly sets CAKE apart as a responsive Point of Sale system.
2. Email
For less immediate concerns, I was able to reach out to their email support team easily at support@madmobile.com. I’ve noticed they’re pretty quick to respond, offering detailed solutions to ensure my POS system is back on track.
3. Call or Text
For fast communication, I was able to call or text CAKE’s customer support team. It can be a lifesaver when glitches happen during peak business hours, as getting a real-time response helps minimize downtime and potential losses.
4. Contact Form
I also like that CAKE POS includes a contact form on their product page for submitting support requests. Whether it’s for technical assistance or general inquiries, the process is straightforward and efficient.
5. CAKE University
The icing on the cake (pun intended) is CAKE University, an online knowledge base packed with step-by-step videos and articles. This resource covers all aspects of the CAKE tool, from basic system navigation to advanced Point of Sale software features. It’s incredibly helpful picking up tips on maximizing the value of the platform and improving my retail management practices.
Features & Functionality
Best For
The software suits versatile environments requiring efficient and reliable transaction management.
General Features
CAKE POS software is a feature-rich point of sale system tailored for the restaurant and retail industry. Features include:
- Sales processing
- Inventory management
- Customer management
- Reporting and analytics
- Employee management
- Floor planning
- E-commerce Integration
- Multi-Location management
- Mobile POS
- Payment processing
- Customizable receipts.
- Tax management
- Promotions and discounts
- Third-party app Support
- Hardware compatibility.
- Data encryption
- PCI compliance
- Guest Management
- Multilingual Support
- Cloud-based options
Core Features
Sales Processing:
CAKE POS excels in streamlining sales processing through its intuitive Point of Sale software. The system’s user-friendly interface allows staff to process orders efficiently, reducing errors and enhancing customer satisfaction. Additionally, CAKE POS offers integrated payment solutions, supporting various payment methods, including contactless options, which cater to diverse customer preferences.
For businesses focusing on selling online, CAKE POS provides seamless e-commerce integration. The system integrates with online ordering platforms, enabling customers to place orders directly through the restaurant’s website. This integration ensures that online orders are synchronized with in-house operations, maintaining consistency and efficiency across all sales channels.
Inventory Management:
In terms of inventory management, CAKE POS offers tools to track stock levels and consumption patterns. By monitoring sales and ingredient usage, the system provides accurate information on inventory status, helping prevent overselling and stockouts. This feature is crucial for maintaining operational efficiency and ensuring that popular items remain available to customers.
For businesses requiring more advanced inventory capabilities, CAKE POS integrates with third-party applications like Orca. This integration allows for comprehensive inventory control, including vendor management and automated ordering processes, further enhancing the system’s utility in retail management.
Customer Relationship Management (CRM):
CAKE’s Guest Management feature is exceptional. It offers a detailed floor map with real-time table status updates, allowing hosts to provide accurate wait times and manage reservations efficiently. The system sends SMS notifications to guests when their tables are ready, enhancing the dining experience and maximizing seating efficiency.
Reporting and Analytics:
The Sales Analytics feature provides valuable insights into sales performance, including metrics such as total net sales and order quantities. These reports are accessible in real-time, enabling managers to make data-driven decisions that boost efficiency and profitability.
Employee Management:
CAKE POS simplifies employee management with tools for time tracking and performance monitoring. It integrates with scheduling platforms like 7shifts, streamlining workforce management. Managers can track hours and monitor individual sales performance, making necessary adjustments to optimize staff efficiency.
Advanced Features
E-commerce integration:
CAKE provides customizable online ordering that integrates directly with delivery platforms like DoorDash and UberEats, facilitating easy takeout and delivery services. Higher CAKE pricing plans also include email marketing features, supporting growth and sales initiatives.
Multi-location Management:
Managing multiple locations is seamless with CAKE’s centralized dashboard. Users can synchronize menus, track inventory, and oversee operations across various branches, all while monitoring performance and sales trends in real-time. This multi-location management feature is essential for expanding businesses.
Floor Plan Feature:
The Floor Plan feature in CAKE POS is a powerful tool for optimizing table management and improving customer experiences. It provides a real-time, customizable layout of your restaurant, allowing staff to track table statuses, predict wait times accurately, and maximize seating efficiency.
Guests receive SMS notifications when their table is ready, reducing frustration and enhancing satisfaction. The customizable layouts accommodate unique setups, including outdoor seating or bar areas, making it adaptable for any restaurant.
For businesses managing multiple locations, the floor plan integrates seamlessly with multi-location management, ensuring consistency across branches.
By reducing wait times and boosting table turnover, this feature helps drive revenue and creates a smoother, more enjoyable dining experience for your customers.
Mobile POS:
CAKE offers hardware and software solutions for mobile sales and payment processing. The system supports tableside ordering and payments, enhancing service speed and customer satisfaction. The mobile POS functionality is accessible through iOS devices, providing flexibility in various service environments.
Payment Processing:
CAKE’s payment processing is fast, secure, and flexible. Customers can pay via QR codes, credit cards, or mobile wallets like Apple Pay and Google Pay. The system also offers offline payment capabilities, ensuring operations run smoothly during internet outages.
Customization and usability
Customizable Receipts:
Users can personalize receipts with logos, promotional messages, and offers, reinforcing brand identity and creating a professional customer experience.
Tax Management:
The point-of-sale system automates tax calculations, applying the correct rates based on location and order type. This ensures compliance with regional tax regulations and simplifies reporting during tax season, saving time and reducing errors for restaurant owners.
Promotions and Discounts:
Setting up and managing promotions is straightforward with CAKE. Users can create custom discounts, track their performance, and analyze their impact on sales. This functionality makes it effortless to run limited-time offers and loyalty programs.
Integration and Compatibility
Third-party App Support:
CAKE POS integrates seamlessly with tools like QuickBooks for accounting, 7shifts for scheduling, and DoorDash for delivery, streamlining workflows across different business areas. This integration eliminates the need for extra tools, saving time and effort.
Hardware Compatibility:
CAKE offers durable, restaurant-specific hardware, including splash-resistant terminals and mobile ordering devices. The system primarily runs on Windows and Linux, with add-on apps like OrderPad and Guest Management requiring iOS devices, providing flexibility in hardware choices.
Security and Compliance
Data encryption:
CAKE employs robust encryption protocols to protect sensitive customer and business data. Payment transactions and order histories are safeguarded, ensuring peace of mind.
PCI Compliance:
The POS software is PCI DSS compliant, adhering to strict security standards for handling credit card transactions. This ensures that businesses meet regulatory requirements and reduce the risk of fraud.
Customer Engagement
Guest Management
This feature handles waitlists and reservations while serving as a comprehensive table management system. It stores customer history, allowing staff to access guest information for personalized service. The system tracks real-time seating, predicts wait times, and sends text alerts when tables are ready, reducing customer frustration and increasing seating efficiency.
Scalability
Multilingual Support
CAKE offers multilingual support, enabling menus, receipts, and interface options to be displayed in various languages. This feature helps cater to diverse staff and customer bases, improving usability and accessibility for global environments.
Cloud-Based Options
CAKE operates on a cloud-based infrastructure, allowing managers to access data remotely. This setup ensures seamless updates, scalability, and the ability to monitor operations in real-time.
With its combination of innovative features, ease of use, and scalability, CAKE POS is a comprehensive solution for any business looking to modernize its Point of Sale system.
Hardware & Software
Integrated tools for seamless transactions and operations.
Pricing Options
Flexible pricing plans to meet different business needs.
Performance:
For me, speed and reliability are always top priorities when choosing POS software, and CAKE POS delivers on both fronts. Transactions are processed swiftly, with payments and receipts completed in seconds, which significantly reduces customer wait times during peak hours. The POS system’s durable hardware—like touchscreens, receipt printers, and barcode scanners—is built for high-volume use. I also appreciate the handheld iPads for tableside ordering, which are both reliable and easy to use.
CAKE’s cloud-based infrastructure ensures operational stability with robust uptime. I was particularly impressed by the offline mode, which allows transactions to continue seamlessly during internet outages. This reliability ensures that businesses can keep running smoothly even during critical moments.
As your business grows, CAKE POS supports that growth with tools for handling higher transaction volumes, managing additional locations, and expanding inventory. The adaptable architecture ensures it evolves alongside your business needs, making it an ideal choice for scaling operations.
The system’s seamless e-commerce integration is a major plus. CAKE works effortlessly with platforms like QuickBooks for accounting, 7Shifts for employee scheduling, and DoorDash for delivery. This integration simplifies workflows across multiple areas of business.
Customer experience is enhanced through features like loyalty programs, personalized menus, real-time waitlist updates, and online ordering. The ability to offer contactless payments, such as mobile wallets, QR codes, and credit cards, adds convenience and flexibility. CAKE also complies with PCI DSS standards and uses robust encryption to protect sensitive payment data, while fraud prevention tools provide added peace of mind.
Overall, CAKE POS combines speed, reliability, scalability, and security, making it an exceptional point of sale system for businesses that want integrated payment solutions and a seamless guest experience.
Ease Of Use:
If you’re looking for a flexible and efficient Point of Sale system, CAKE POS should be at the top of your list. After trying it out, I found it to be an excellent tool for managing inventory tracking, sales, and customer interactions. Here’s why it stands out:
1. Intuitive Design
The CAKE interface is one of the easiest I’ve used. This POS software features a touchscreen layout that simplifies everyday tasks like processing orders, managing tables, and tracking sales. It’s so intuitive that staff can quickly navigate the system, reducing errors and improving efficiency.
2. Quick Onboarding
Training new employees on CAKE POS is incredibly quick. Its straightforward workflows and simple design allow staff to become comfortable within a single shift. For businesses with frequent turnover, this is a game-changer.
3. Automation
CAKE automates time-consuming tasks like updating inventory tracking as items are sold and generating daily sales reports. These features streamline retail management, saving valuable time that can be better spent growing your business.
4. Device Compatibility
I was impressed by CAKE’s versatility as a Mobile POS. It works seamlessly on tablets, smartphones, and handheld devices, making it perfect for tableside ordering or mobile use. Plus, as a cloud-based POS system, it lets you monitor your business remotely from any device with internet access.
5. Customizable Features
CAKE POS allows for easy customization of workflows, menus, and reports. You can tailor the system to meet specific needs without requiring technical expertise, making it a flexible choice for businesses of all sizes.
Uniqueness:
CAKE POS stands out for its unique blend of speed, reliability, and flexibility tailored specifically for restaurants and retail businesses. Its Guest Management feature goes beyond standard POS tools, offering real-time waitlist updates, personalized menus, and loyalty programs that enhance customer experiences.
The offline mode ensures uninterrupted service even during internet outages, a rarity among cloud-based POS systems. Additionally, seamless e-commerce integration with platforms like DoorDash and QuickBooks streamlines workflows, while robust encryption and fraud prevention tools prioritize security. I find this combination of innovative features and adaptability to be what makes CAKE a uniquely comprehensive Point of Sale system for growing businesses.
Verdict:
In my experience, CAKE POS is an excellent choice for small to medium-sized businesses looking for a flexible, cloud-based Point of Sale system. It’s packed with practical features that make managing both restaurants and retail operations easier. With tools like inventory tracking, remote menu management, and integrated payment solutions, it’s a powerful option for streamlining day-to-day tasks.
One feature I really like is the Guest Management tool, which helps with reservations, waitlists, and customer preferences. It’s a great way to improve Customer Relationship Management (CRM) and keep customers happy.
For the price, CAKE delivers serious value. The system is easy to learn and doesn’t require much training, making it ideal for businesses on a budget. Its cloud-based POS system also supports e-commerce integration, so you can handle both in-store and online sales effortlessly.
If you want a reliable, feature-packed POS software, CAKE is a smart investment that can grow with your business.
Write a Review