Phone.com Review 2025
Phone.com VoIP Plans & Pricing
Phone.com Comparison
Expert Review
Pros
Cons
Phone.com VoIP's Offerings
Plans and pricing
Phone.com has a three-tier plan structure offering various levels of service for each plan.
Basic
The Basic plan includes 500 minutes, one phone number, 1000 text messages consisting of a maximum of 160 characters, videoconferencing capabilities of up to 10 participants, mobile and web apps, as well as 50 standard voice features. All of this is available for $15 per month per user when billed monthly.
Plus
Next up is the Plus package, which delivers the same as the Basic plan, plus unlimited minutes, unlimited text messages, and videoconferencing with up to 25 participants, along with video recording. This plan also adds the capability of using a compatible IP desk phone. All of this is offered at $22.50 per month per user.
Pro
At the top of the offering ladder, you will find the Pro plan, which has all of the features of the Plus plan but adds call recording, call analytics, as well as CRM integration and videoconferencing capabilities of up to 100 participants. This plan also includes voicemail transcription.
A more detailed analysis of the features of these plans can be seen in the relevant section below. Note that all calling minutes mentioned above are for calls within the USA and Canada. International calling incurs an additional per-minute charge. All of this is offered at $33.33 per month per user.
Customer Support
Phone.com offers 24/7 telephone support in both English and Spanish. Email or online chat are also options for contacting support. The company’s online support center is also a great resource to resolve common issues and problems that may arise.
The support site is comprehensive, and it inspires confidence in the credibility and the knowledgeability of the technical support staff.
There is no dedicated FAQ site, however, but you will find some topic-specific FAQs, such as a billing FAQ and a price and plans FAQ, in various places on the site.
Features & Functionality
General Features
Phone.com’s comprehensive and rich set of telephony features are those most widely used by small and medium-sized businesses. These include convenient features such as call forwarding, call transfer, call waiting, and call blocking, but also more advanced features, for example, audio conferencing, click-to-call, call logs, call analytics, and call handling rules.
Virtual phone numbers
Users can get a virtual phone number with Phone.com for their business or personal needs. You can use these numbers from anywhere in the world, whether they are local, toll-free, or vanity numbers.
Call management
A wide range of call management features are available on Phone.com, such as call forwarding, call screening, call blocking, and voicemail transcription. It is possible for users to customize these features to suit their preferences and to make sure they never miss an important call because of these features.
Auto attendant
Phone.com’s auto attendant can handle incoming calls, direct them to the right department, and give them relevant information. This feature is particularly useful for businesses with multiple departments or remote employees.
Unified messaging
This feature ensures users never miss a message and can respond to them right away. Phone.com allows users to manage their voicemail, email, and text messages from a single platform.
Conference calling
Businesses with remote employees or clients can conduct virtual meetings with multiple participants using Phone.com’s conference calling feature.
Mobile app
Users who are always on the move can use Phone.com’s mobile app to make and receive calls, access voicemails, and manage their accounts.
Integration with other tools
The feature enables users to streamline their workflow and manage their communications from one platform, while integrating with a variety of other tools such as Google Workspace, Salesforce, and Zendesk with the help of Phone.com.
Devices
Compatible with a variety of communication devices.
Calling
Enjoy high-quality audio and video calling features.
Advanced Calling
Leverage cutting-edge tools for seamless calling experiences.
Ease Of Use:
One of the fundamental advantages of Phone.com is its ease of use. Users have reported that its online administration portal, its mobile phone app as well as its desktop app are very easy to use. Setting up your account is also simple, as it will take you through the process online, step by step, where you can choose to transfer an existing number, create a new number, or even connect directly with a new toll-free number of your choice.
Verdict:
Phone.com and the way it is presented on its site exudes confidence as well as an assurance of its ease of use. No longer do you have to go through delays in getting your phone system up and running. This truly turnkey solution enables you, your business, your employees, not to mention your customers, to communicate effectively, easily, and conveniently with a multitude of features and options, making Phone.com worthwhile for almost every SMB.
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