Top ServiceNow Alternatives

Here are the best alternatives to ServiceNow. Explore top ServiceNow competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with ServiceNow and may better align with your needs.

NinjaOne
Freshservice
SysAid
Price - Starting from
Pay-Per-Device
Custom
/
Free Trial
Price - Starting from
Starter
$19
/mo /agent
Price - Starting from
Help Desk
$3600
/year
30-day FREE trial
Expert Pros
Light weight and provides easy control and management.
Ease in creating a policy for a particular customer.
Easily integrate third party tools.
Provided detailed information of every device whether hardware or software.
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Pros
Highly customizable to fit a company's needs
Great asset visualization and network detection
Ease of integration to other services such as Slack and MS Teams
Option for either cloud or on-premise deployment
Expert Cons
Many functionalities, it gets confusing to use at times.
No in-built distribution method.
Backup functionality still a bit outdated.
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner
Expert Cons
It can be difficult to create customized reports
Learning curve for admins to configure templates
Feature requests can be expensive

ServiceNow ITSM Alternatives

  • Lower prices
  • More user friendly
  • Higher overall expert rating
  • Has Embedded Experiences
  • Has Two-Way Notifications
  • Worse help and support
  • Lacks Multi-Currency Support
NinjaOne
4.6
  • Lower prices
  • More user friendly
  • Higher overall expert rating
  • Has Embedded Experiences
  • Has Two-Way Notifications
  • Worse help and support
  • Lacks Multi-Currency Support
4.6
  • Lower prices
  • More user friendly
  • Has Embedded Experiences
  • Worse help and support
  • Lacks Risk Intelligence
  • Lacks Two-Way Notifications
Freshservice
4.5
  • Lower prices
  • More user friendly
  • Has Embedded Experiences
  • Worse help and support
  • Lacks Risk Intelligence
  • Lacks Two-Way Notifications
4.5
  • Has Embedded Experiences
  • Worse help and support
  • Lower overall expert rating
  • Lacks Data Import and Export
  • Lacks Accounting Software Integration
SysAid
4.3
  • Has Embedded Experiences
  • Worse help and support
  • Lower overall expert rating
  • Lacks Data Import and Export
  • Lacks Accounting Software Integration
4.3
  • Lower prices
  • Has Embedded Experiences
  • Worse help and support
  • Lower overall expert rating
  • Lacks Audit Trail and Compliance Support
  • Lacks Data Import and Export
GoToResolve
4.0
  • Lower prices
  • Has Embedded Experiences
  • Worse help and support
  • Lower overall expert rating
  • Lacks Audit Trail and Compliance Support
  • Lacks Data Import and Export
4.0
  • Lower prices
  • More user friendly
  • Higher overall expert rating
  • Has Embedded Experiences
  • Lacks Audit Trail and Compliance Support
  • Lacks Single-Pane Agent View
Atera
4.8
  • Lower prices
  • More user friendly
  • Higher overall expert rating
  • Has Embedded Experiences
  • Lacks Audit Trail and Compliance Support
  • Lacks Single-Pane Agent View
4.8
  • More user friendly
  • Has Embedded Experiences
  • Has Two-Way Notifications
  • Worse help and support
  • Lower overall expert rating
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
monday.com
4.0
  • More user friendly
  • Has Embedded Experiences
  • Has Two-Way Notifications
  • Worse help and support
  • Lower overall expert rating
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
4.0