SumUp is a cutting-edge provider of point-of-sale (POS) solutions designed to simplify payment processing for businesses of all sizes. Offering versatile hardware and software, the SumUp software supports chip, swipe, and contactless payments, making it easy for merchants to accept all payment methods. Its mobile POS systems connect seamlessly to the SumUp app via Bluetooth, enabling businesses to process transactions anywhere. SumUp's POS systems boast features like real-time sales tracking, customizable receipts, multi-user accounts, and integration with popular e-commerce platforms, ensuring businesses have all the tools they need to manage payments efficiently. With a range of affordable options, SumUp delivers unmatched convenience, empowering companies to streamline operations and enhance customer satisfaction. In this SumUp POS review I'll discuss SumUp pricing, features, performance, and more.
* Featured prices and terms can be updated. Free offers may include additional terms.
SumUp Comparison
Expert Review
Price
4.5
Ease Of Use
4.5
Features
4.5
Support
3.5
Performance
4.5
Pros
Lower-than-average transaction fees
Ability to process international cards
Easy-to-use platform
They provide you with a card reader
Cons
Customer service may be difficult to reach at times
SumUp POS's Offerings
Here are the SumUp pricing plans I found online. SumUp offers three-tier options for businesses to choose from, starting at $99/month. On a positive note, the plan offers a lot of the same features. SumUp offers a 30-day money-back guarantee. New users are required to schedule a 30-minute demo of the software in order to sign up.
The SumUp POS cost is quite appealing as you get the easy option of one fee per transaction with any type of card. The POS provider has packages that start from $99/month, and SumUp processing fees are 2.60% + 10 cents.
Customer Support
I found the customer support experience to be a mixed bag. On one hand, the setup process was straightforward, thanks to the helpful video tutorials and step-by-step guides. However, when I reached out for assistance via email and phone, the response times were less than ideal. It often took longer than expected to connect with a representative.
While the support team was polite and willing to help, their accessibility and ability to provide quick resolutions left room for improvement. Overall, while SumUp’s support is functional, I believe it could benefit from more robust real-time assistance options.
Email Support
I sent an email to support@sumup.com as advertised on the company website. I sent the email on a Monday and by Tuesday evening I had yet to receive a response, except the auto-response assuring me the email was sent successfully.
Phone Support
SumUp support’s phone number is (888) 250-2164, available Monday through Friday from 9 am-7 pm EST. It only took 7 minutes to reach someone and the woman I spoke to in customer support put me on hold to get all the information to answer my question. She also referred me to scheduling the demo for the software for more information about its offerings, which is a great option.
Video Tutorials
SumUp has tutorial videos on its YouTube channel. They are very informative in explaining how the software works and how to perform the features and functionalities the software offers. They walk you through performing functions step by step with a video of their screen operations, which makes it easy to follow.
Features & Functionality
Best For
SumUp POS is ideal for businesses seeking a versatile and efficient solution to streamline operations, enhance customer experiences, and drive growth.
Retail Store
Coffee Shop
Nightclub
Quick Service
Bars
Restaurants
Food Truck
General Features
The SumUp POS system offers a wide selection of features that will help you accept payments easily as well as mange your inventory so that you never miss a sale. Here’s a quick look at some of those features:
Seamless payment processing
Product inventory management
Modifier management
Real-time reporting and analytics
Customer loyalty programs
Mobile compatibility
Online ordering support
Split checks
Tip management
Staff scheduling
Offline payment capability
Customer profiles
Multidevice payment options
Gift card support
Accounting integration
Tableside ordering
Floor plan management
Customer-facing display
Self-service kiosk functionality
Mobile POS and integrated payment solutions
E-commerce integration
Customer Relationship Management (CRM)
Cloud-based POS systems and scalability
Let’s go look at these features in more detail.
POS Features
SumUp POS offers a comprehensive suite of tools designed to streamline business operations. The platform’s Point of Sale software facilitates seamless payment processing, allowing for quick and secure transactions. Its inventory management capabilities enable real-time adjustments to product details, ensuring accurate stock levels and reducing the risk of overselling.
Additionally, SumUp POS provides in-depth sales analytics, offering valuable insights into sales performance, top-selling items, and staff efficiency. These features collectively enhance retail management, making it easier to oversee daily operations and make informed decisions.
Checkout Options
The checkout process with SumUp POS is designed for efficiency and flexibility. The app’s checkout screen displays a well-organized product layout and categories, allowing staff to navigate items effortlessly. While product screen edits are managed through the Dashboard, the app enables easy application of discounts, addition of allergen information, input of customer details, and selection of order types such as eat-in or takeaway.
During checkout, custom items can be added with descriptions and applicable sales tax, providing a tailored experience for each transaction. Furthermore, the system allows for saving, voiding, or marking orders as waste or petty cash, offering comprehensive control over sales processes.
Inventory Management
SumUp’s inventory management system is a robust tool for business owners. It offers stock level tracking, low-stock notifications, supplier lists, and a detailed product library. Products can be customized with categories, attributes, modifiers, SKUs, images, and sales tax settings. Using the dashboard’s drag-and-drop “Selling Layouts,” I could easily organize items in the till interface. These features ensure efficient retail management and help prevent overselling, making it a reliable POS system for managing inventory in real time.
Reporting and Analytics
The SumUp tool delivers in-depth sales analytics and reporting. Its dynamic dashboards provide insights into inventory trends, top-selling items, tax data, and staff performance. The ability to monitor inventory tracking and profitability in real time supports data-driven decision-making, optimizing retail management and resource allocation. These tools empower business owners to improve operations and make strategic adjustments, all through an intuitive cloud-based POS system that’s accessible on the go.
Customers and Loyalty
SumUp’s Customer Relationship Management (CRM) tools are designed to enhance customer loyalty and engagement effectively. Features such as AI-driven promotions, automated marketing campaigns, and customizable loyalty programs enable businesses to build strong relationships with their customers. The platform supports consistent communication through SMS, email, and the SumUp Consumer App, making it easy to keep customers informed and engaged. Additionally, these tools provide valuable insights into customer behavior, empowering businesses to deliver personalized experiences and foster long-term loyalty.
Tableside Ordering
SumUp’s tableside ordering feature is ideal for restaurant operations. Using mobile devices, staff can take orders directly at the table, reducing errors and improving service speed. Paired with floor plan management, this mobile POS solution enhances efficiency and streamlines workflows. It integrates seamlessly with cloud-based POS systems, allowing for real-time updates and smoother coordination between front-of-house and back-of-house operations. For businesses prioritizing customer service and operational efficiency, this feature is a significant asset.
Floor Plan Management
SumUp’s customizable floor plan management interface is a standout feature for restaurant operations. I could easily design and organize seating layouts, streamline reservations, and monitor table availability in real time. This Point of Sale system simplifies table management, ensuring faster turnover and reducing wait times. By enhancing operational efficiency and improving the overall dining experience, SumUp POS proves to be a valuable tool for optimizing workflows and delivering excellent customer service in a fast-paced restaurant environment.
Self-Service Kiosk Functionality
SumUp’s self-service kiosk functionality is a game-changer for businesses looking to enhance customer convenience and streamline operations. These kiosks allow customers to place orders independently, reducing wait times and freeing up staff for other tasks. Fully integrated with the Point of Sale software, it syncs with inventory tracking and sales data in real time. This feature not only improves the customer experience but also optimizes workflows, making it an excellent choice for modern retail management and restaurants.
Mobile POS and Integrated Payment Solutions
SumUp’s Mobile POS hardware and software make payment processing quick and convenient. Whether it’s credit cards, mobile wallets like Apple Pay and Google Pay, or QR codes, the system supports a wide range of integrated payment solutions. I particularly value the offline transaction feature, which ensures operations continue smoothly during internet outages. These capabilities make SumUp a reliable and versatile Point of Sale system for any business environment.
E-commerce Integration
SumUp offers seamless e-commerce integration, connecting easily with platforms like WooCommerce and Shopify. This allows me to manage selling online, delivery orders, and in-store transactions from a single, centralized POS system. By consolidating these channels, SumUp simplifies retail management and ensures consistency across all sales platforms, making it an ideal solution for businesses with both online and physical stores.
Customer Relationship Management (CRM)
SumUp’s Customer Relationship Management (CRM) tools simplify building customer loyalty. With AI-enhanced promotions, automated marketing, and customizable loyalty programs, I’ve been able to engage customers via SMS, email, and the SumUp Consumer App. These features enable consistent communication and provide valuable insights, helping me deliver personalized service and foster lasting relationships.
Cloud-Based POS Systems and Scalability
The cloud-based POS system is a standout feature, offering remote management capabilities. I’ve used it to monitor real-time sales, synchronize inventory, and oversee operations across multiple locations. This scalability is invaluable for growing businesses, allowing for efficient multi-location management while maintaining streamlined workflows and centralized data access.
Inventory Management
Loyalty Program
Mobile Compatibility
Online Ordering
Reporting
Split Checks
Manage Tips
Staff Scheduling
Offline Payments
Customer Profiles
Multidevice Payments
Gift Card Support
Accounting Integration
Tableside Ordering
Floor Plan Management
Customer-Facing Display
Self-Service Kiosk
Hardware & Software
Software
Adding further weight to the potential of the SumUp POS system is the app and POS Hardware combination that gives you a physical device for processing payments.
Hardware
SumUp POS hardware includes a customer-facing screen and merchant register and has packages that includes a cash drawer and receipt printer.
iOS
Android
Cloud-Based
On-place Installation
Windows
Mac
Pricing Options
The SumUp POS system has quite a lot of appeal as you get the easy option of one fee per transaction with any type of card. There are no monthly costs and a 2.60% + 10 cents charge per transaction.
Free Trial
Freemium
Monthly Subscription
Annual Subscription
One-Time License
Performance:
I found SumUp POS to deliver exceptional performance, combining seamless hardware and software integration to optimize business operations. The POS software features an intuitive interface that enables fast transaction processing, minimizing customer wait times and boosting service efficiency.
Its comprehensive inventory tracking capabilities allow for real-time stock monitoring, helping prevent discrepancies and ensuring smooth restocking processes. The cloud-based POS system provides reliable access to sales data and sales analytics from anywhere, supporting informed, data-driven decisions.
The mobile POS functionality facilitates flexible payment processing, accommodating various customer preferences, including contactless options like Apple Pay and Google Pay. With its versatile and dependable design, SumUp POS is an excellent choice for businesses aiming to streamline their Point of Sale system and enhance overall efficiency.
Ease Of Use:
Overall Experience
From my experience, SumUp POS is a dependable and efficient Point of Sale system for managing daily business operations. Its intuitive POS software simplifies tasks, while the hardware—like mobile devices and payment terminals—ensures smooth functionality. Whether you’re running a small café, a retail store, or managing multi-location management, the system adapts seamlessly to your needs, making it a versatile choice for businesses of all sizes.
Use Cases
I’ve found SumUp’s POS software to be incredibly versatile across a range of scenarios. It’s perfect for processing sales, inventory tracking, and managing Customer Relationship Management (CRM) and loyalty programs. The step-by-step workflows are easy to follow, which is invaluable in fast-paced environments where speed and efficiency are essential for success.
Dashboard
The dashboard in SumUp POS is a standout feature, offering more than basic sales reporting. It provides detailed sales analytics, inventory tracking, staff performance metrics, and tax management insights—all in a single, user-friendly interface. The clear, intuitive design makes it easy for non-technical users to access critical data and make informed decisions, ensuring efficient retail management.
Uniqueness:
What sets SumUp POS apart is its simplicity combined with robust functionality. The platform excels in adaptability, offering seamless integration with e-commerce platforms like Shopify and WooCommerce, while its cloud-based infrastructure ensures scalability for growing businesses.
SumUp’s mobile POS capability allows for versatile payment processing, including QR codes and digital wallets like Apple Pay. Unique features like tableside ordering and customizable floor plan management enhance restaurant efficiency, while AI-powered customer loyalty tools foster stronger customer relationships. Its offline mode ensures reliability during outages, making SumUp a truly unique Point of Sale software for businesses seeking flexibility, efficiency, and innovation.
Verdict:
The SumUp POS system offers a versatile and user-friendly solution ideal for small to medium-sized businesses seeking streamlined payment processing and operational efficiency. If you’re a small business looking for a quick and easy payment processing solution then SumUp and the associated POS hardware are a great way to turn your venture into a much more versatile operation. SumUp overall is a good option for a POS solution.
With standout features like seamless payment integration, real-time inventory management, mobile compatibility, customer loyalty programs, and detailed analytics, it empowers businesses to manage operations with ease. The inclusion of offline payment capabilities, customizable customer profiles, and tableside ordering enhances flexibility and customer service. While its limited customer support options may pose challenges, the overall value, coupled with comprehensive hardware and software options, makes the SumUp POS system a reliable choice for businesses aiming to modernize their operations and improve efficiency.
