TouchBistro Review 2025
TouchBistro Merchant Services Plans & Pricing
TouchBistro Comparison
Expert Review
Pros
Cons
TouchBistro Merchant Services's Offerings
Payment Processing Rates:
- Transparent Pricing: TouchBistro Payments utilizes a cost-plus pricing model, ensuring clear and straightforward fees.
- Customized Rates: Specific rates are tailored based on factors such as your restaurant’s credit history and sales volume. For detailed information, it’s recommended to contact TouchBistro directly.
Customer Support
24/7 Phone Support
When I tested TouchBistro’s phone support, I liked that they offer 24/7 assistance. Whether it’s troubleshooting or setup questions, their team is available anytime, which is crucial for restaurants that operate late hours.
Live Chat for Quick Fixes
I tried out the live chat, and the response time was solid. Within minutes, I was chatting with a support agent who provided clear, step-by-step guidance. It’s perfect for quick questions without waiting on hold.
Email Support for Non-Urgent Issues
For more detailed inquiries, email support works well. I sent a question about customizing reports and received a detailed response within a few hours.
Helpful Blog & Learning Resources
I browsed their blog and found great industry tips, software updates, and restaurant management insights. It’s a useful resource for ongoing learning. The company also offers a yearly report to help businesses.
Easy-to-Navigate FAQs
Before reaching out to support, I checked their FAQ section, which covers everything from troubleshooting to best practices. It’s well-organized and saved me time.
TouchBistro’s support system is efficient and accessible, ensuring restaurant owners get the help they need, whenever they need it.
Features & Functionality
General Features
I found that TouchBistro has a great selection of merchant service offerings. I’ve listed them below and will go into detail:
- Debit/Credit Card Processing
- In-Person Payments
- Offline Payments
- Mobile Payments
- Multiple Payment Gateways
- Online Payment Processing
- PCI Compliance
- POS Integration
- Payment Fraud Prevention
- Payment Processing Services Integration
- Reporting and Analytics
- Mobile Credit Card Processing
- Cash Transactions
- Contactless NFC
- Electronic Receipts
- Mobile Card Reader
- 3rd-Party Integrations
Debit/Credit Card Processing
When I tested TouchBistro’s debit/credit card processing, I found it seamlessly accepts all major cards, including Visa, MasterCard, and American Express. This integration ensures swift transactions, reducing wait times and enhancing customer satisfaction. For business owners, it means a reliable and efficient payment process that keeps operations running smoothly.
In-Person Payments
I tried out the in-person payment feature, allowing customers to pay directly at the table via an iPad. This tableside payment system speeds up service and reduces errors, leading to a more streamlined operation and improved guest experience.
Mobile Payments
Playing with TouchBistro’s mobile payment options, I found it supports digital wallets like Apple Pay and Google Pay. This flexibility caters to tech-savvy customers preferring contactless payments, enhancing convenience and potentially increasing turnover.
Offline Payments
When I tested TouchBistro’s offline payment feature, I found it ensures uninterrupted service during internet outages. Transactions are securely stored and processed once connectivity is restored, maintaining seamless operations and enhancing customer satisfaction.
Multiple Payment Gateways
When exploring multiple payment gateways, I discovered TouchBistro integrates with various processors, offering flexibility in choosing preferred payment solutions. This adaptability ensures competitive rates and uninterrupted service, benefiting the business’s bottom line.
Online Payment Processing
Testing the online payment processing, I found that TouchBistro enables seamless integration with online ordering systems, allowing customers to pay directly through the restaurant’s website or app. This feature expands revenue streams and caters to the growing demand for online services.
PCI Compliance
I examined TouchBistro’s adherence to PCI compliance standards, ensuring secure handling of customer payment information. This compliance not only protects against data breaches but also builds trust with patrons, essential for repeat business.
POS Integration
When integrating payment processing with the POS system, I found that TouchBistro offers a unified platform where sales, inventory, and customer data synchronize in real-time. This cohesion simplifies operations and provides comprehensive business insights.
Payment Fraud Prevention
Exploring payment fraud prevention, I noted that TouchBistro incorporates advanced security measures, such as encryption and tokenization, to detect and prevent fraudulent activities. This vigilance safeguards the business’s finances and reputation.
Payment Processing Services Integration
I tested the payment processing services integration, finding that TouchBistro collaborates with leading processors to offer competitive rates and reliable service. This partnership ensures smooth transactions and potential cost savings for the business.
Reporting and Analytics
Delving into reporting and analytics, I found TouchBistro provides detailed reports on sales, inventory, and customer behavior. These insights enable data-driven decisions, helping to optimize operations and boost profitability.
Mobile Credit Card Processing
Trying out mobile credit card processing, I used TouchBistro’s iPad-based system to accept card payments anywhere within the restaurant. This mobility enhances service efficiency and caters to various dining setups, from patios to private events.
Cash Transactions
Handling cash transactions with TouchBistro was straightforward; the system allows easy cash payments and integrates them into daily sales reports. This feature ensures accurate cash management and simplifies end-of-day reconciliation.
Contactless NFC
Testing contactless NFC payments, I found customers could tap their cards or devices to pay, reducing physical contact and speeding up transactions. This modern payment method aligns with current health guidelines and customer preferences.
Electronic Receipts
When I issued electronic receipts, customers received their receipts via email or SMS, reducing paper waste and providing convenient record-keeping. This eco-friendly option appeals to environmentally conscious patrons and streamlines operations.
Mobile Card Reader
Using the mobile card reader, I could accept payments tableside or at events, offering flexibility in payment locations. This capability enhances customer service and opens opportunities for off-site sales.
3rd-Party Integrations
Exploring 3rd-party integrations, I found TouchBistro connects seamlessly with various applications, such as accounting software and online ordering platforms. This interoperability streamlines workflows and enhances the system’s functionality, providing a comprehensive solution for restaurant management.
Hardware & Software
You can easily run your food business with the TouchBistro management app provided you have an iPad with the latest iOS version. You can also source hardware like iPad stands, printers, and cash drawers from third parties. However, there is no mention of the cost of obtaining specific gear from TouchBistro. But, if you’d rather use hardware from the company, you can request a quote from them at zero cost.
Pricing Options Automations
Simplify billing with automated pricing features.
Sales Channels
Expand business reach with diverse sales channels.
Performance:
Speed and Efficiency
When I tested TouchBistro’s POS system, I was impressed by its swift processing capabilities. The tableside ordering feature allows servers to input orders directly at the table using an iPad, reducing order times and enhancing service speed. This immediacy not only improves table turnover but also elevates the overall dining experience.
Reliability
During my evaluation, I found TouchBistro to be a stable and dependable platform. Its hybrid architecture ensures continuous operation even during internet outages, as data is stored locally and synced to the cloud once the connection is restored. This design is crucial for maintaining uninterrupted service during peak hours.
Feature-Rich Functionality
I explored various features of TouchBistro and found it to be a comprehensive restaurant management solution. The system offers customizable menu management, allowing for real-time updates to reflect specials or changes. The floor plan and table management tools provide a visual representation of the dining area, facilitating efficient seating and service. Additionally, the integrated inventory management feature helps track stock levels, reducing waste and ensuring ingredient availability.
Funding and Payment Processing
TouchBistro offers efficient payment processing with prompt fund deposits. If you maintain a checking account with Chase, you can receive funds by the next business day. Similarly, using Square as your payment processor with a Square Checking Account enables instant deposits. For other banks, processing credit card or ACH batches by the end of the business day typically results in funds being available within four business days, depending on the funding cycle and cutoff times.
Ease Of Use:
Simple Dashboard That Just Makes Sense
When I tested TouchBistro’s dashboard, I loved how everything was laid out. No digging through endless menus—just a clean, easy-to-read interface that gives a full picture of sales, orders, and inventory in seconds. It made tracking business performance super straightforward.
Setup Was Easier Than Expected
I played with the onboarding process, and having a dedicated expert walk me through everything was a huge plus. Instead of fumbling around with settings, I had clear guidance on customizing the system for a restaurant’s needs. Within minutes, I had menus uploaded and orders flowing.
Ordering System That Works for Both Sides
I tried out TouchBistro’s online menu system to see how smooth ordering was. Customers can browse, customize, and send in orders quickly, while the staff dashboard updates in real time. The whole process felt fast and easy, which is exactly what a busy restaurant needs.
Color-Coded Ticketing That Keeps Things Moving
One feature that stood out when I used the system was the color-coded ticketing. Orders were automatically sorted by table, which made it clear who ordered what. This small but powerful tool helps prevent mistakes and keeps service running efficiently.
From start to finish, TouchBistro made managing a restaurant feel effortless.
Uniqueness:
TouchBistro is a one-stop shop for digitizing your restaurant. The software is incrementally scalable and can be used by small cafes and large restaurant chains. TouchBistro’s hybrid POS system can work offline through a hardwired local connection in case your restaurant’s internet is down. The offline data is automatically backed up to cloud storage when the internet is reconnected.
Verdict:
TouchBistro is an intuitive, all-encompassing software for the food industry. It features virtually every digital product any food business would require to run profitably. It also integrates seamlessly with accounting, payroll, inventory, and reporting platforms to eliminate the hassle of updating business data on different interfaces.
However, the fact that there are no specialized plans for different types and levels of food businesses may be a turn-off for some intending users who may want to run their personalized reviews of software options without first contacting providers. Also, you may not find TouchBistro as your best alternative if you use any software that isn’t part of the app’s integration list.
Nevertheless, given that this software provides nearly all of its features at the starting price of $69 is a huge plus. Similar providers with specialized plans only provide fewer features at the same rate. And having to request a quote for your business’s unique pricing ensures that you pay for the features your business needs without wasting resources on irrelevant features in a price package.
But you can also request a demo of this product to see if it is indeed a good fit for your restaurant business.
Write a Review