About Touchbistro

Category: Merchant Services
TouchBistro is a cloud-based restaurant management software that allows small, medium, and large restaurant owners to run their businesses smoothly. The TouchBistro company was founded in 2010 by Alex Barrotti and Geordie Konrad. Its headquarters is currently in Toronto, Canada. This digital product offers premium services to businesses in the food industry, like full-service restaurants, bars and clubs, cafes and coffee shops, bakeries, and food trucks. This software’s services include menu, order, inventory, and staff management, global payment processing, table and layout management, and business/staff performance reports.

Company: TouchBistro Inc.

TouchBistro is an iPad-based restaurant point-of-sale system enabling owners to manage reservations and take orders instantly.TouchBistro is a POS system with all the technology you need to run your restaurant on one easy-to-use platform.

In-Depth Analysis

0 Overall
Price 4.5
Ease Of Use 4.5
Features 5.0
Support 4.5

Pros

  • Wide range of integrations
  • Compatible with third-party hardware
  • Offline payments to eliminate losses due to network failures
  • Available in multiple countries and currencies

Cons

  • May be too pricey for small restaurants
  • No option for annual billing

Touchbistro Comparisons

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Plans & Pricing

Unfortunately, TouchBistro does not have specialized plans for its food business products. You can only opt for a single plan that allows you to access their restaurant POS features at a starting price of $69 per month. However, this price does not include the cost of hardware and other customer engagement and restaurant operation add-on products. You will need to request a quote from them to see what it would cost your business to use their service.

In addition to the monthly fees you pay to use the basic features of this software, there are additional fees you need to pay to use additional products. These products are basically to improve your customer engagement, and their pricing would depend on the size and requirements of your business.

Online Ordering

For $50 and above every month, you can increase your business’s profit margin by activating this software’s online ordering system.

Loyalty

TouchBistro allows you to retain the repeated patronage of your customers through their loyalty programs. Depending on your business requirement, these programs’ costs start from $99 per month.

Marketing

TouchBistro offers users automated marketing and promotion for $99 per month. This customer engagement add-on ensures that your restaurant’s services and products are promoted to the right audience.

Gift Cards

For at least $25 per month, you can make your sales more exciting by creating and selling gift cards to your customers and potential customers.

Reservations

If you’ve got $229 to invest in the growth of your business, TouchBistro allows you to optimally manage your bookings, table reservations, and order preferences through its reservation product.

Credit Card Processing
Get a Quote
POS
$69
/mo
Online Ordering
$50
/mo
Loyalty
$99
/mo
Marketing
$99
/mo
Gift Cards
$25
/mo
Reservations
$229
/mo
Performance

You can get funded by the next business day if you maintain a Checking Account with Chase. Square also offers Instant Deposit (if you have a Square Checking Account and use Square as the payment processor), and you can get your funds immediately. If you process your credit card/ACH batches within the end of the business day (depending on the funding cycle and cutoff time), you can get your funds within four business days for other banks.

Uniqueness

TouchBistro is a one-stop shop for digitizing your restaurant. The software is incrementally scalable and can be used by small cafes and large restaurant chains. TouchBistro’s hybrid POS system can work offline through a hardwired local connection in case your restaurant’s internet is down. The offline data is automatically backed up to cloud storage when the internet is reconnected.

Ease of Use

TouchBistro is an easy-to-use online POS system for restaurants. When you decide to use this POS for your business, you will have a dedicated expert assigned to your business to help you set up nicely. This software also has an intuitive dashboard that gives you insight into your business performance at a glance.

TouchBistro’s online menu system ensures that your customers do not have trouble placing their orders. It also ensures that your restaurant staff can easily attend to orders in a short time.

A fascinating feature of this software’s dashboard is the colorful ticketing system that helps restaurant staff distinguish customers’ orders according to their seating arrangements.

Features & Functionality
General Features

Menu Management

TouchBistro’s menu management system allows you to bring your restaurant’s best product forward while optimizing your sales and orders. With this function, you can organize, modify and update the items on your menu and automatically sync each operation with your kitchen, POS, inventory, and online ordering platforms.

There are also upselling tools, order personalization, and revenue-boosting add-ins on the TouchBistro menu management system. These features help you maximize revenue while delivering premium services to your customers.

Table Management

TouchBistro gives you complete control over what happens in your restaurant via its table management platform. This feature allows you to modify the layout of your tables with a few clicks. It also gives your customers the best experience by allowing them to reserve the table of their choice without much hassle.

The table management feature allows you to easily assign your staff to selected tables for optimal productivity. And in all, every table operation is effortlessly synchronized with the entire system without affecting your customer service and billing system.

Tableside Ordering

TouchBistro features an intuitive tableside ordering system that helps you offer quality service to your diners. The handheld ordering device that comes with this function efficiently eliminates errors associated with order taking, speeds up the ordering process, and also allows your staff to upsell your special orders. In addition, this feature allows customers to easily combine and split their bills upon request.

Online Ordering

With most business currently moving their activities online, TouchBistro’s online ordering features ensures that your business is not stuck with offline transactions. You can easily receive online orders from your website and social media handles and seamlessly process their payments on your POS.

The system also notifies you whenever customers place any order online. You can also modify your online ordering features to meet customers’ varying needs.

Kitchen and Customer Facing Display

TouchBistro boosts customers’ experience in your restaurant via its kitchen and customer-facing display features. With the kitchen display service, orders are automatically sent to the screen in the kitchen with an accompanying notification to ensure that customer orders are prepped and served on time.

The TouchBistro customer-facing display makes order placing faster and less erroneous. Customers can confirm their orders and bills before placing the order. Your business can also make the most of the customer-facing display to promote your brand and special programs.

Staff Management

TouchBistro offers exceptional staff management in addition to an easy-to-use system that makes restaurant management effortless for your staff. You can track each employee’s working time and performance and complete tax and payroll operations without hassle.

Analytics and Reporting

TouchBistro’s analytics and reporting features give you clear insight into the performance of your restaurant. For example, you can easily monitor your customer’s food and drink preferences and order routines to help you promote the right menu items.

This software also comes with 50+ customizable reports to keep you up to date with the happenings in your business. You can also share these reports with relevant personnel for optimal decision-making.

Inventory Management

No restaurant owner wants to take orders from waiting customers only to discover that the ingredients for that order ran out a few hours ago. TouchBistro allows you to upload recipes (and their ingredients) to your POS, so your menu will automatically update when those ingredients are restocked or out of stock.

TouchBistro’s inventory management also reduces wastage and increases your business profit by keeping you updated with the cost of food items and the profitability of each recipe per season.

Accounting

TouchBistro integrates seamlessly with a host of accounting and financial management software to ensure that your numbers are up to date and well accounted for.

Integrations with these platforms also save your business the time and costs of bookkeeping. TouchBistro automates your accounting processes on QuickBooks, Xero, and Sage via MarginEdge restaurant management software and Shogo automation service.

Analytics

TouchBistro integrates with software like Avero and MarginEdge to keep you ahead of the happenings in your restaurant. From waste tracking to food cost management and menu improvement, this integration ensures that you have all the necessary tools for proper business decisions.

Inventory Management

By integrating with applications like Freepour, MarginEdge, WISK.ai, MarketMan, Bevchek, and Craftable, TouchBistro offers premium inventory management services. With these integrations, you can effortlessly streamline your procurement, invoicing, and cash flow for maximum profit.

Payment Processing

TouchBistro integrates with several payment processing platforms to ensure that your business can efficiently accept payments irrespective of location. These platforms include Moneris, Square, TSYS, BarclayCard, Chase, and WorldPay. Think of card payments, direct deposits, gift cards, and online payments.

Online Ordering

Integrating with the Deliverect online ordering app, TouchBistro ensures that your online orders are automatically synced with your business’s POS without manually downloading them from different platforms.

Staff and Payroll

TouchBistro optimizes your labor and staff management operations by seamlessly integrating software like 7Shifts and Push Operations. As a result, you can easily monitor and manage your payroll, staff communication, HR, and tasks from a single platform.

Features
  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics
  • Mobile Credit card processing
  • Cash Transactions
  • Contactless NFC
  • Electronic Receipts
  • Mobile Card Reader
  • 3rd-Party Integrations
Hardware & Software

You can easily run your food business with the TouchBistro management app provided you have an iPad with the latest iOS version. You can also source hardware like iPad stands, printers, and cash drawers from third parties. However, there is no mention of the cost of obtaining specific gear from TouchBistro. But, if you’d rather use hardware from the company, you can request a quote from them at zero cost.

Features
  • iOS
  • Android
  • Cloud-Based
  • On-place Installation
  • Windows
  • Mac
Pricing Options Automations
Features
  • Free Trial
  • Freemium
  • Monthly Subscription
  • Annual Subscription
  • One-Time License
Sales Channels
Features
  • Instore Sales
  • Online Sales
  • Mobile Sales
Verdict

TouchBistro is an intuitive, all-encompassing software for the food industry. It features virtually every digital product any food business would require to run profitably. It also integrates seamlessly with accounting, payroll, inventory, and reporting platforms to eliminate the hassle of updating business data on different interfaces.

However, the fact that there are no specialized plans for different types and levels of food businesses may be a turn-off for some intending users who may want to run their personalized reviews of software options without first contacting providers. Also, you may not find TouchBistro as your best alternative if you use any software that isn’t part of the app’s integration list.

Nevertheless, given that this software provides nearly all of its features at the starting price of $69 is a huge plus. Similar providers with specialized plans only provide fewer features at the same rate. And having to request a quote for your business’s unique pricing ensures that you pay for the features your business needs without wasting resources on irrelevant features in a price package.

But you can also request a demo of this product to see if it is indeed a good fit for your restaurant business.

Andrew O'Malley
Author: Andrew O'Malley
Andrew is a freelance writer who has been crafting valuable pieces of content relating to personal finance for more than five years. Previously, he studied Economics and Finance at university and he has professional qualifications relating to financial advice.
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