TouchBistro POS Review For 2025
TouchBistro POS Plans & Pricing
TouchBistro Comparison
Expert Review
Pros
Cons
TouchBistro POS's Offerings
TouchBistro Payments Powered by Chase is a three-in-one hardware, software, and support solution that allows you to accept payments of all types in your restaurant.
Designed to keep your business moving, TouchBistro Payments integrates directly with the TouchBistro POS to reduce the burden of double entry and features a built-in offline mode so you can continue taking payments even if your internet goes down. And with simple, transparent pricing, you never have to worry about surprise payment processing fees.
Customer Support
TouchBistro is clearly proud of its technical support provision. Not only is the availability of 24/7 support front and center on the website, but the company emphasizes that the support staff are US-based.
For those who prefer to research and help themselves, there are plenty of resources for that too.
Additional customer support:
Blog
TouchBistro has a well-populated blog, with plenty of how-to articles along with lots of industry news and advice. Some of the articles are good, long reads, complete with diagrams and infographics.
Features & Functionality
Best For
Reservations and Online Ordering
TouchBistro has its own comprehensive infrastructure for table reservations and online ordering. This allows you to run everything yourself using TouchBistro’s systems, eliminating the need to integrate with third-party platforms. Both solutions offer strong mobile functionality, with dedicated apps and SMS confirmations.
General Features
Advanced Menu Management Features
TouchBistro’s menu management features are intuitive and visually appealing. There’s a focus on high-resolution pictures. These can help staff identify items and also appeal to customers, should you opt for (optional) customer-facing displays.
CRM Functionality
TouchBistro gives you the ability to add customer relationship management (CRM) functionality. You can keep detailed records of each customer, including their orders, balances, and preferences. TouchBistro Loyalty, an option available from $99 per month, lets you build on this with points-based loyalty programs and sales campaigns.
Staff Management
The staff management features in TouchBistro are extensive. Employees can clock in and out, and there’s a messaging system built-in for communication. Via a partnership with 7Shifts, there’s also the option to inform your employee scheduling using past trading data.
Reservations
TouchBistro Reservations is the complete reservation and guest management platform that
helps restaurants tailor every guest experience while managing operations with ease. Simplify
reservations, control capacity, and give every guest the star treatment with TouchBistro
Reservations.
Detailed Reporting
TouchBistro offers more than 50 standard reports, covering everything from profit on individual items to daily summaries. Although TouchBistro’s interface is designed for iPads, this reporting data is held in the cloud. This means it’s possible to access analytics information from any internet-connected device.
Online Ordering
TouchBistro Online Ordering is a POS-integrated online ordering solution that lets you accept
orders directly through your restaurant’s website – and lets you keep 100% of the profits.
Contactless Dining
TouchBistro Contactless Dining is a POS-integrated, no-contact ordering solution. Give dine-in
guests peace of mind by letting them view menus, place orders, and pay – all from their own
device.
Hardware & Software
Hardware Requirements
TouchBistro is primarily an iPad-based system. It’s possible to get the system up and running with a single iPad if your business is small.
For larger concerns, there’s plenty of hardware on offer, from basics like and receipt printers and cash drawers to modern additions like electronic menu boards. All of these items come with bespoke pricing, and you need to contact TouchBistro for a quote.
It’s important to note that TouchBistro is a hybrid cloud / on-premise system. This means the software stores some data locally. This can mean on an iPad itself, however, the company advises that businesses with more than five active users need an Apple Mac on-site to act as a server.
Integrations & Add-Ons
TouchBistro POS integrates with a variety of best-in-class software and payment partners. Including
Chase, Worldpay, MarketMan, 7Shifts, Xero, Quickbooks, and more.
There are plenty of options when it comes to payments. Those without an existing payment provider can opt for TouchBistro’s own payments system. This is managed by Chase and is US only. Alternatively, you can integrate with other well-known payment providers including Worldpay and Square.
Dashboard
Ease Of Use:
Ease of use is one area where TouchBistro really shines. Its interface is particularly visual, making it very simple to use and to train staff on.
Initial configuration is inherently more involved, but it’s far from difficult. You have the option of paying extra for configuration support if you require this in the early days.
Verdict:
TouchBistro is a high-end POS product, where a lot of thought has clearly gone into which features food-service businesses most need. It’s a pleasure to use and very intuitive. The feeling of quality also spreads into the support provision – whether you need to get in touch with the company or you’re browsing the site for resources.
While all of the above earns TouchBistro plenty of solid ticks, it’s reasonable to point out that the functionality does come at a price. While the basic software license cost for TouchBistro is competitive, some features that come as standard with other POS systems are chargeable extras. You’ll need to look carefully into what you need before trying to do any like-for-like comparisons.
That aside, TouchBistro deserves its positive reputation. It’s a quality product backed with quality support. Its laser focus on the restaurant business gives you exactly what you need without irrelevant features and software bloat.
User Review
Write a Review- Especially love using iPads to conduct the sales and orders
- Wish there were more options to track user history and number of orders
- Reports are easy to run and doing so via the cloud is a huge plus!
- Needs more compatibility with other interfaces apart from the iPad.
- Great iPad functionality. Greatly helped the running of my bar.
- A lot of programming and maunally imputing info to make it all run smoothly. That said- once it's set up- you're golden and good to go
- The system takes care of itself, so I can sit back and relax for once.