Worldpay Review 2025
Worldpay POS Plans & Pricing
Worldpay Comparison
Expert Review
Pros
Cons
Worldpay POS's Offerings
Worldpay operates on a customer pricing model that requires three steps to get a quote. You need to enter your total annual revenue through card payments and average transaction value and select your industry.
While this is ideal for businesses that would like a customized pricing plan based on their needs, I found it difficult to compare Worldpay to its competitors in the POS sector. I believe the positives of this approach definitely outweigh the time it takes to talk to an agent and get a quote.
To get a general idea of what it might cost, a SaaS company just looking for e-commerce payment services would pay about $50 monthly with a one-year contract.
There are early termination fees that you need to consider, and a monthly PCI compliance fee of $15-$25 can be chargeable. You won’t have to pay any joining fees, which is one of the brighter points.
Customer Support
Worldpay’s resource center answers many FAQs, which gave me a good overview of the company’s services. There’s also a dedicated knowledge management center for in-depth guides about certain systems.
What I found to be incredibly useful was that Worldpay released an annual Global Payments Report that examines the sector’s changing market needs so you can stay informed about the latest developments.
Then there’s a presence on social media platforms like Facebook, X, and LinkedIn where you can learn about key updates about Worldpay, like the release of new products and features.
Worldpay offers 24/7 customer support through live chat, which means that people can get quick answers when they have questions or problems with their POS software or hardware.
The telephone sales team works Monday through Friday from 8:30 am to 7:30 pm EST if you want to talk to someone about one of the plans. The phone lines close over the weekend. I was able to request a callback through the on-site form.
If you’ve signed up for a plan with Worldpay, you’ll get dedicated around-the-clock support for any problems you encounter.
You can choose between the numbers for different teams, whether it’s technical support, general customer service, or the e-commerce integration team you want to talk with. This underlined for me how much Worldpay cares about its customers.
Features & Functionality
Best For
Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
Business owners can access a stellar array of features through the Worldpay POS software and hardware devices. I’ve selected some of the most relevant features to highlight ways in which Worldpay can enhance business owners’ POS systems, keep customers happy, and protect their bottom lines.
- Card Payment Terminals
- All-in-One Omnichannel Solution
- Inventory Management
- Fast Response Replacement
- Low Transaction Fees
- Recurring Payments
- Easy Refund Processing
- Next Day Funding
- Credit Card Surcharging
- Powerful Reporting Capabilities
- Smart Terminals
- Intuitive Sales Dashboard
- Marketing Services
- Seamless Internet Connectivity
- Accept Payments Anywhere
- Custom Receipts & Invoices
- Loyalty Programs
- Customer Resource Management (CRM)
- Fraud Prevention
- Dispute Management
- Authentication
- Data Breach Insurance
- PCI Compliant
Core Features
Card Payment Terminals
You can access one of Worldpay’s three on-counter card payment terminals to offer your customers fast, reliable, and secure card payments.
It supports all major debit and credit cards with its integrated payment solutions, including contactless payments. These fixed-point devices are suitable for businesses that don’t plan on accepting payments on the go.
All-in-One Omnichannel Solution
Commerce360 is Worldpay’s all-in-one commerce system, suitable for both selling online and in-store retail management.
These types of cloud-based POS systems allow you to seamlessly manage everything from one place, eliminating the chance of miscommunications or misunderstandings. Multi-location management is vital for many companies.
Inventory Management
Worldpay’s cross-platform systems are ideal for inventory tracking and getting alerts when stock levels are low. By receiving notifications when stock reached a certain level, I ensured that my hottest-selling items were always in stock.
Fast Response Replacement
If your Worldpay terminal ever breaks down, the company will ensure there’s a fast response replacement so you can get a new terminal within 24 hours. This commitment to customer service really stood out to me, as it’s not always the case with point-of-sale software companies.
Recurring Payments
You can set up recurring payments through the Worldpay point of sale system. This means you can start a subscription service or send regular invoices automatically without going through the painstaking process of manually doing this each period.
Easy Refund Processing
Refunds are a part of doing business, but they can cause havoc if you use a subpar point of sale system. Worldpay makes this process seamless, with the press of a button.
Next Day Funding
Cash flow is king for business owners, and Worldpay promises to nearly always send payments to your bank account the next day. This saves you the stress and uncertainty of not knowing how long you’ll have to wait to get your funds, allowing you to plan ahead.
Advanced Features
Credit Card Surcharging
Fee Assist is Worldpay’s surcharging program. It allows you to pass on credit card fees to customers, protecting your bottom line. Small differences add up significantly over time.
Powerful Reporting Capabilities
You can generate reports with real-time insights into your business’s performance, allowing you to change strategy if necessary on the go, rather than having to wait for someone to manually create these reports over days, weeks, and even months. This is made possible through Worldpay’s IQ reporting portal.
Smart Terminals
Worldpay offers smart terminal devices with dual screens that speed up payments. Customers no longer need to flip machines around to view the screen.
There’s also a QR code scanner and a front camera, if needed, which ensures smooth customer interaction at all times.
Intuitive Sales Dashboard
All of Worldpay’s systems are well-designed and user-friendly. This allows you to access everything in one dashboard, whether you want to look at sales, business management, generate reports, or check your inventory.
There’s no need for several logins or having to access different systems to get real-time information covering many aspects of your business.
Marketing Services
Worldpay offers marketing services, such as creating a new website for you, expanding your visibility on social media, or generating consumer insights.
This is a service I haven’t seen at many other POS software companies, and it can be a great way for a business to grow when it doesn’t want to hire someone internally to do these tasks.
Seamless Internet Connectivity
Worldpay’s terminals enable strong connectivity, usually supporting dial and ethernet connections. This means you have a backup in case one of these options fails. I can’t count how many times I’ve had to use it.
Accept Payments Anywhere
Worldpay offers a very compact and portable card reader that can fit in your pocket, so you accept payments on the go through a mobile POS system. It supports both contactless and card swipe payments, giving you a great level of flexibility.
Custom Receipts and Invoices
You can send custom receipts to customers, including certain messages or information about returns, to keep them well informed and in a way that’s easy for business owners to control. You can print receipts from a physical terminal or send them by text or email.
Integration and Compatibility
Loyalty Programs
Worldpay’s Commerce360 solution allows business owners to easily integrate gift card and loyalty programs, eliminating much of the hassle of offering these services. Its data-driven point of sale system will reward your profitable customers, encouraging them to return in the future.
Customer Relationship Management (CRM)
Integration with leading CRM tools is supported, which allows business owners to monitor their sales funnel and keep records about important customers.
Security
Fraud Prevention
Worldpay’s multi-layered fraud solution leverages an expert team, technology, and data insights to quickly determine whether a payment is fraudulent. These instances are backed up by a financial guarantee for every order against fraud, which gives me great peace of mind as a business owner.
Dispute Management
Worldpay can help de-escalate transaction disputes by clearing the claim and recovering the lost revenue through its forensic and fast approach. This Worldpay tool saves business owners the time-consuming and complex steps to deal with chargebacks.
Authentication
Worldpay offers customers a more streamlined checkout experience and protects your bottom line with its authentication solutions.
It uses the inherent quality of transactional data on its systems to create a model for predicting issuer behavior, performing real-time analysis to authenticate payments and protect against fraud.
Data Breach Insurance
Cybersecurity is a hot topic these days, with attacks becoming a real issue for businesses. Worldpay offers data breach insurance if you fall victim to such an attack, with these incidents often debilitating for owners.
PCI Compliant
Worldpay POS ensures that all its systems and devices are up to industry standards to maintain secure processing of transactions at all times. You won’t have to worry about running into any issues with regulators.
Hardware & Software
Integrated tools for seamless transactions and operations.
Pricing Options
Flexible pricing plans to meet different business needs.
Performance:
Worldpay emphasizes ensuring that its hardware and software are among the best in the business. Performance is seamless, and I was highly impressed by how the company manages to tick all the boxes.
Worldpay takes care of everything from chargebacks to fraud prevention and dispute management, so I can focus on important business tasks rather than getting sidetracked by these other things.
It also doesn’t forget about the personal aspect, which I love. You can easily send personalized invoices, issue refunds with the click of a button, and accept a wide range of payment options.
Every transaction automatically takes into account any discounts, such as taxes, making it a very straightforward experience for the business owner. I didn’t have to calculate anything, as it was all done for me manually.
I’m also very comfortable knowing that I can get a replacement card payment terminal within 24 hours if any issue arises, and 24/7 telephone support is always on hand.
The next-day funding is a great relief for business owners as it alleviates some of the cash flow pressure that comes with running a business.
Customers love the flexible range of 60+ payment options, whether they want to pay with credit cards, debit cards, Apple Pay, Google Pay, ACH transfers, or a gift card. Then they can choose to get a paperless receipt or a hard copy.
Business owners also enjoy the integration capabilities of this point-of-sale system, which allow you to seamlessly link CRMs, bookkeeping, and other point of sale systems as needed.
Finally, Worldpay takes its security features exceptionally seriously. I mainly focus on this area when reviewing a point of sale system, as business owners don’t want the headache that comes with enforcement decisions or data breaches.
Ease Of Use:
The onboarding process took me only about five minutes, and it didn’t take long to get to grips with the user interface, which is very intuitive. Worldpay helps with step-by-step video tutorials, which allow even total beginners to the world of POS to get off on the right foot.
If you buy a card payment terminal, it will arrive within four days of application approval. You’ll be able to install the terminal easily, so you don’t need to make an appointment for someone else to install it. I found the instructions on the help pages to be very clear.
I also enjoyed having access to 24/7 support, as I could get quick responses to my questions no matter the time of day. Reliable customer support and having access to useful resources are very important to me when looking at a POS company.
There’s a customer portal from which I can manage my account, view all transactions, and see my monthly bill. You’re in luck if you’re looking for real-time reporting about your business operations.
The in-depth dashboard lets you dive deep into everything and generate reports in just a few seconds. I was impressed by the smoothness and speed of this process.
Even automating repetitive tasks like setting up recurring payments is very easy, which can save you significant time.
There are also several video tutorials, this one is about how to use the terminal:
Verdict:
Worldpay certainly has a lot of positives to report, whether it’s the inherent capabilities with third-party apps, its low transaction fees as it’s a direct processor, and the great security features that would give me peace of mind.
The sales analytics tools are some of the best I’ve seen during my reviews of leading point-of-sale software providers, and there are plenty of customization options to help you put your own stamp on your payments.
I believe Worldpay certainly is a viable option for business owners no matter what industry they’re in.
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