Top Zendesk Alternatives

Here are the best alternatives to Zendesk. Explore top Zendesk competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Zendesk and may better align with your needs.

monday CRM
Pipedrive
Salesforce
Price - Starting from
Basic
$12/seat
/mo
14-Day FREE Trial
Price - Starting from
Lite
$14
/mo
14-day FREE trial
Price - Starting from
Starter Suite
$25
/mo /user
30-day FREE trial
Expert Pros
Intuitive design
Responsive customer service
Numerous templates
Cross-team collaboration tools
Expert Pros
User-friendly design
Easy setup process
Friendly customer support
Efficient management tools
Expert Pros
One-stop solution for sales, marketing, and customer service
Very flexible and highly customizable CRM system
Offers multiple support channels
Scalable pricing model
Expert Cons
Limited features on free version
Expert Cons
No free version
Expert Cons
Deployment can be difficult and time-consuming
Not a very user-friendly interface

Zendesk CRM Alternatives

monday CRM
monday CRM
Starting from:
$12/seat /mo
Free plan / Free trial:
Available
Learn more about monday CRM review.
If you’re looking for a CRM that you’ll actually want to use, you’re in the right place. monday CRM is a no-code, fully customizable CRM that empowers business owners, sales teams, and RevOps to automate and manage the entire sales cycle from pre- to post-sales. From capturing leads to managing your deals pipeline to gathering and analyzing real-time data, seamlessly connect all of the pieces so you can spend more time on the most important work – selling. In this monday CRM review, I'll delve into pricing, features, performance and more, of this CRM software.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
Intuitive design
v-pro
Responsive customer service
v-pro
Numerous templates
v-pro
Cross-team collaboration tools

Cons

x-con
Limited features on free version
Pipedrive
Pipedrive
Starting from:
$14 /mo
Free plan / Free trial:
Available
Learn more about Pipedrive review.
Pipedrive is a powerful sales CRM tool designed to streamline your sales process and drive results. With its intuitive cloud-based platform, Pipedrive automates repetitive tasks, nurtures leads, and fosters seamless team collaboration. Key features like a smart Sales Assistant, Leads Inbox, and customizable Sales Pipeline Management empower businesses to focus on closing deals. Gain actionable insights into sales performance, boost productivity, and achieve your business goals faster with Pipedrive—the ultimate tool for sales professionals aiming to thrive in a competitive market. In this review, I'll discuss the Pipedrive CRM pricing plans, features, performance, and more.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
User-friendly design
v-pro
Easy setup process
v-pro
Friendly customer support
v-pro
Efficient management tools

Cons

x-con
No free version
Salesforce
Salesforce
Starting from:
$25 /mo /user
Free plan / Free trial:
Available
Learn more about Salesforce review.
Salesforce CRM is the world’s #1 customer relationship management tool, empowering businesses to track every customer interaction with precision and ease. Packed with cutting-edge features, Salesforce enhances sales, optimizes marketing strategies, and delivers seamless customer service—all from a single platform. With thousands of apps available to supercharge these processes, Salesforce is the ultimate solution for businesses looking to grow smarter and faster while maintaining exceptional customer experiences. In this Salesforce CRM review, I'll discuss the oricing, features, performance, and business value of this CRM software.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
One-stop solution for sales, marketing, and customer service
v-pro
Very flexible and highly customizable CRM system
v-pro
Offers multiple support channels
v-pro
Scalable pricing model

Cons

x-con
Deployment can be difficult and time-consuming
x-con
Not a very user-friendly interface
HoneyBook
HoneyBook
Starting from:
$29 /mo
Free plan / Free trial:
Not Available
Learn more about HoneyBook review.
Honeybook is the ultimate CRM solution for entrepreneurs, freelancers, and independent business owners looking to streamline their operations. Designed to provide a seamless and professional experience, Honeybook simplifies customer relationship management by handling client interactions, payments, and follow-ups in one intuitive platform. By automating repetitive tasks and organizing your workflows, Honeybook lets you focus on growing your business while delivering exceptional service to your clients. In this review I'll discuss Honeybook CRM pricing, performance, customer service, and features.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
Comprehensive client management
v-pro
Easy-to-use, intuitive interface and layout
v-pro
Custom automation for workflows and tasks
v-pro
Excellent customer support and onboarding assistance

Cons

x-con
Limited scalability for very large enterprises
x-con
Fewer integrations compared to larger CRMs
x-con
Advanced CRM features are absent
Freshsales
Freshsales
Starting from:
$0 /mo
Free plan / Free trial:
Available
Learn more about Freshsales review.
Freshsales enables sales teams to shorten their sales cycle and impact business growth with a complete automation solution. This software helps businesses gain leads, improve conversations, leverage AI-powered insights, and improve customer engagement to boost sales.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
User-friendly design
v-pro
Freddy AI Insights
v-pro
Reliable customer support
v-pro
Effective workflow templates

Cons

x-con
Slow page loading
x-con
Poor collaboration tools
InfoFlo
InfoFlo
Starting from:
$30 /mo
Free plan / Free trial:
Available
Learn more about InfoFlo review.
Infoflo CRM Software stands out among all the applications it offers businesses. This software helps you track communication, tasks, projects, documents, and notes. It is a highly intuitive platform that offers users an affordable option with advanced features to provide a premium customer experience.
Features

General Features

v-pro
Dashboards
v-pro
Reporting
v-pro
Marketing Analytics
v-pro
Pipeline Management
v-pro
Call Management
v-pro
Account Management
v-pro
Collaborative Data
v-pro
Mobile App
v-pro
Integrations

Email

v-pro
Email Sync
v-pro
Email Tracking
v-pro
Email Templates
v-pro
Schedule Emails

Sales

v-pro
Sales AI
v-pro
Customer Contact Management
v-pro
Sales Opportunity
v-pro
Quote Management
v-pro
Lead Chatbot
v-pro
Lead Scoring

Automation

v-pro
Automated Reports
v-pro
Marketing Automation
v-pro
Sales Pipeline Automation
v-pro
Sales Forecasting Automation
v-pro
Automated Emails
Pros & Cons

Pros

v-pro
Affordable CRM tool
v-pro
Numerous advanced features
v-pro
Impressive data security
v-pro
Seamless integration with Outlook

Cons

x-con
Requires technical knowledge
x-con
Difficult to use free trial
x-con
Outdated user interface