Clover POS Review For 2025
Clover POS Plans & Pricing
Clover Comparison
Expert Review
Pros
Cons
Clover POS's Offerings
Clover offers tailored system solutions for both restaurant and retail businesses, providing flexibility and scalability based on your operational needs. The plans are categorized to support different levels of functionality, helping businesses of various sizes optimize their processes.
Restaurant Systems
The restaurant systems are designed to streamline order management, payments, and overall operations. They are offered in three tiers:
1. Starter: Provides essential tools for running a front-of-house wait station, ideal for small-scale operations.
2. Standard: Offers advanced features for server stations or table-side ordering with portable POS systems, enhancing customer experience.
3. Advanced: Includes comprehensive tools to connect front-of-house and back-of-house operations, offering robust management capabilities for larger establishments.
Retail Systems
The retail systems focus on providing seamless payment processing and inventory management across different levels of business complexity. These plans include:
1. Starter: A compact countertop solution for accepting payments and managing basic operations.
2. Standard: Combines touchscreen functionality with customer-facing displays, suitable for mid-sized businesses.
3. Advanced: Includes handheld devices and additional displays to extend reach and streamline operations for larger, busier retail setups.
Each plan caters to specific business needs, offering flexibility in payment options for purchase or subscription. You can select the plan that aligns with your operational demands and scalability goals.
Customer Support
Clover POS provides phone support for customer questions. Additionally, they feature an FAQ segment and business resources where users can access valuable information and detailed articles.
Personal Experience of Customer Support
Overall, I had a positive experience with customer service at Clover. The phone line was easy to find, the automated selections were clear, and my call was answered promptly. The representative I spoke with was friendly and professional. My email request for assistance was also answered the same day. The only feature I found challenging was the live online chat. Even without an account setup, the interface presents an online chat icon, however I was unable to determine how to begin a chat in either the main or ‘messages’ screen. I requested a demonstration of Clover’s POS interface and was granted an appointment for the next business day.
Features & Functionality
Best For
Tailored solutions for retail stores, coffee shops, nightclubs, quick service, bars, restaurants, and food trucks.
General Features
Clover POS streamlines workforce operations with its employee management features, allowing for easy role-based permissions, team performance assessments, and employee rewards. Its Time Clock tool ensures precise tracking of employee hours. For business insights, Clover provides real-time sales data, employee-based sales tracking, and detailed reports, making it simple to pinpoint bestselling items and monthly sales patterns. Those needing assistance can enlist an SMB CompuCom professional for on-site setup and training.
Hardware & Software
Clover’s comprehensive solution seamlessly blends hardware and software elements to cater to diverse business needs. Users have the flexibility to choose from a variety of equipment, ranging from mobile readers to handheld and countertop devices. These can be further complemented with additional accessories, including scanners and printers. On the software front, businesses can customize their Clover system, picking features and functionalities that align with their operational requirements. Regardless of the chosen configuration, each system comes equipped with intrinsic capabilities for employee management, customer engagement, and detailed tracking and reporting. This integration ensures businesses can evolve and expand effortlessly, making Clover a strategic partner in growth.
Software
Pricing Options
Clover POS offers a diverse range of pricing plans, meticulously crafted to cater to specific business types such as Full Service Dining, Quick Service Dining, Retail Shops, Professional Services, Personal Services, and Home & Field Services. Regardless of the chosen plan, businesses benefit from a plethora of features that enhance the overall customer experience. These include the ability to send electronic receipts, streamline the invoicing process, and securely store customer card details, facilitating a swifter and more efficient checkout process. Additionally, costs are further determined by the transaction method; a distinct fee structure applies based on whether customers opt for card payments or alternative methods. This pricing strategy ensures flexibility and choice, allowing businesses to select a plan that mirrors their operational demands and budgetary constraints.
Ease Of Use:
Clover’s software is very intuitive to use and has a sleek, modern appearance. Even though it has several features, they are laid out in a straightforward manner to ensure the user is capable of navigating the system effectively. I especially appreciated the ease with which inventory can be added into the POS to allow for tracking, as well as the ability to offer print, electronic, or both types of receipts to customers. The receipts themselves are professional in appearance and easily customizable.
The software setup is straightforward, especially with the dedicated personalized concierge support. This can include training on hardware, importing inventory, setting up receipts with the user’s business logo, and assistance with various apps and integrations supported by Clover. The Clover website also offers quick start guides with detailed information that the user can refer to.
Verdict:
Clover POS is tailor-made for various sectors: its restaurant POS facilitates options like click to pickup, curbside, and dine-in, making order assignments and special guest requests straightforward. Retailers benefit from features like inventory management and seamless payments, while professionals and service-oriented businesses receive plans replete with client databases, engagement tools, and invoicing. However, Clover POS might not appeal to those seeking clear-cut pricing due to perceived hidden fees and the need to consult a sales representative for specific costs. In an expert’s perspective, Clover POS emerges as a versatile choice for businesses of all sizes, integrating essential POS functions with advanced analytics. Whether for startups or mature enterprises, it promises operational efficiency, enhanced customer experiences, and potential business growth.
User Review
Write a Review
- Easy to work with.
- On line ordering does not provide any kind of alert system and must have someone monitoring the POS for on line orders. No sales report...
- easy to use big screen
- not good options for retail ,,, no alert when something doesnt scan
- could miss a sale
- Easily can add features and compatible with other apps.
- Clover constantly releases updates which improve an already great payment solution. The customer support is reliable and helpful.
- Can be a bit expensive
- clover tablets slow down a little and we have to reboot them to refresh the speed.
