eReceptionist Review 2025
eReceptionist VoIP Plans & Pricing
eReceptionist Comparison
Expert Review
Pros
Cons
eReceptionist VoIP's Offerings
eReceptionist offers four price plans for customers. These packages are termed “Pay As You Go,” “Startup,” “Startup+,” and “Scaleup.”
Customer Support
eReceptionist offers customer support on office timing, which is Monday-Friday 8 am-5 pm. You can contact them via a phone number: 0800 066 9939.
The company is very cautious about the security of users’ accounts. They do not accept emails that include all account-level queries. Rather, the support team must speak to the account holder to verify details and fulfill the customer’s request.
Features & Functionality
General Features
Effectively survive and thrive in the telecommunication industry using one of the best UK’s VoIP phone systems – the eReceptionist. This business phone system offers interactive and amazing features at convenient prices. The following sections elaborate on some essential features.
Voicemail Transcription
When you are busy with other business activities, it may not be possible to take every call. Dialing in to hear a voicemail is also time-consuming and tedious. eReceptionist phone system will transcribe your voicemail for you and then send it on. After that, you will be able to know straight away if you need to make that phone call. The company provides you with 20 voicemails to text transcriptions for free. However, if you need more, you can buy a package that best suits you.
In some circumstances, you may not be able to listen to your voicemail. For example, you are currently in a poor signal area. If this is the case, eReceptionist allows you to read messages online through email.
Studio Recorded Greeting
With this feature, your caller can receive a bespoke professional welcome with awesome greetings. Below is the list of four popular types of greetings:
- Phone system greetings
- Welcome greetings
- After hour greetings
- Voicemail greetings
Phone system greeting gives a few options to the caller so that he or she can better direct his or her call. A welcome greeting simply leaves a welcome message that is played before connecting the caller. Usually, the welcome greeting is used to thank the caller for his calling.
Call Scheduler
The call scheduler feature allows you to divert calls in accordance with your business schedule. It is not always possible to be available to answer calls every time. You may be busy in meetings, traveling, praying, eating, or so forth. But you don’t want to miss the most important calls even if you are busy with other business activities. This is the reason the eReceptionist’s call scheduler comes into place to help business owners and clients. With this feature, divert your business incoming calls to another phone (e.g., landline or mobile) for the set duration of the meeting.
Call Reporting
Optimize your business with simple, graphical call reports. This feature allows you to analyze the volumes of your calls. Moreover, you can know the average call duration, the calls per number, and the location of every call. Set custom periods for reports and you will receive them via email periodically.
The call reporting feature is included in the highest price plan. However, for the lowest price plan, you can buy this feature as an additional add-on for £2 per month. The following screenshot shows the time distribution of call reporting.
Business Phone Numbers
eReceptionist support various business phone numbers that include:
- Virtual phone numbers
- Local telephone numbers
- London numbers: 0207
- Telephone numbers: 0333
- Freephone numbers: 0800
- Numbers: 0844
- International numbers
Devices
Compatible with a variety of communication devices.
Calling
Enjoy high-quality audio and video calling features.
Advanced Calling
Leverage cutting-edge tools for seamless calling experiences.
Ease Of Use:
eReceptionist can be deployed instantly without the need for any contracts. You can immediately receive all of your business phone calls, answer and route them to any location, either landline or mobile. eReceptionist video conferencing is easy to use that allows users to work remotely and will help them improve both internal and external communication. Moreover, call management is also easy with eReceptionist. If you are not available to answer the call, an eReceptionist bespoke virtual office management system can be utilized to answer and direct all your crucial phone calls.
Verdict:
eReceptionist is a unique and most advanced communication system that is appropriate for home office workers, mobile professionals, small businesses, and independent entrepreneurs. The company offers a phone system and phone number. You can choose from a freephone number, non-geographical UK numbers, 0844, 0333, or more than 200 geographical area codes, including London, England, Ireland, and Dublin. eReceptionist call forwarding is a cost-effective phone service whereby you can forward calls to the office phone, home phone, voicemail, or a mobile number. You can also divert calls by assigning extensions on up to 3 numbers. The also offers various other premium features that include 24/7 call answering, a welcome menu, professionally recorded greetings, voicemail to email transcription, and more.
User Review
Write a Review