Nextiva VoIP Reviews for 2025
Nextiva VoIP Plans & Pricing
Nextiva Comparison
Expert Review
Pros
Cons
Nextiva VoIP's Offerings
Nextiva offers a range of VoIP pricing plans tailored for startups, small teams, growing businesses, and sales/service teams, providing omnichannel communication, AI-powered voicemail transcription, advanced reporting, and integrations with tools like Salesforce and HubSpot. Pricing varies based on features, with options for monthly or annual billing.
Customer Support
Nextiva provides the best customer service in the VoIP industry. The support team is available anytime to solve customer issues immediately.
Features & Functionality
General Features
Nextiva provides you with powerful features at reasonable prices. Read the following sections for more detail.
Auto Attendant
Auto Attendant is very effective in a skills shortage. Instead of hiring additional staff to answer every business call and then transfer it to the desired person or department, Nextiva provides you the best feature of Auto Attendant that will automatically divert the customer call to the relevant person or department.
Reveal Analytics
Nextiva discovers insights by gamifying employees’ performance data and making QA a breeze with rating and call recording. Moreover, Analytics helps you to analyze business trends. You can also use reports and dashboards to track calls in real-time.
Conference Calling
Unlimited video and audio meetings are beings offered with Nextiva. In addition, you can also carry out audio conferencing with messaging and screen share features. The VoIP phone also offers a dedicated conference bridge for meetings and advanced VoIP conferencing.
Three-way Calling
In various circumstances, you may need to discuss your project with partners or teammates simultaneously. Three-Way Calling is the best feature to engage two or more participants at the same time, instead of having two separate calls.
Integrations
Nextiva offers integration with various popular apps that include Zoho, Zendesk, HubSpot, Salesforce, NetSuite, Microsoft Outlook, Microsoft Dynamics, Oracle Sales Cloud, SugarCRM, ServiceNow, Workbooks, Bullhorn, Lotus Notes, GoldMine, ConnectWise, Act!CRM, Five9, Microsoft Teams, and Google Workspace.
Devices
Nextiva supports a wide range of devices, offering users flexibility. I tested it on various platforms during my trial, including desktop computers, mobile phones, and IP desk phones. The software is compatible with major operating systems like Windows, macOS, iOS, and Android, ensuring a seamless experience across devices.
Their mobile app is particularly noteworthy. It provides all the essential features, such as call forwarding, voicemail, and contact management, in a sleek and intuitive interface, making it easy to stay connected while on the go. On desktop, the web and desktop apps are equally powerful, with a simple dashboard that lets you manage calls, messages, and team communications effortlessly.
Nextiva also integrates with IP phones from leading brands like Cisco and Polycom. I tested it with a Cisco IP phone, and the setup was straightforward, thanks to Nextiva’s detailed guides and responsive support team. The call quality on the IP phone was indistinguishable from traditional landlines, which speaks volumes about the platform’s capabilities.
Calling
Nextiva offers a variety of calling options to cater to different needs. Its basic calling features cover everything a business could ask for, including unlimited local and long-distance calling. The platform also supports toll-free numbers, ideal for businesses looking to enhance their customer service experience.
Voicemail is another strong point. The system offers voicemail-to-email functionality, allowing me to receive audio files of missed calls directly in my inbox. This is incredibly convenient when I’m multitasking or traveling. Another handy feature is call forwarding, which ensures I never miss important calls, whether in the office or away.
The platform also includes a “Do Not Disturb” mode, which proved useful during focused work sessions. Additionally, seamlessly transferring calls between devices, like from my desktop app to my mobile app, was a game-changer.
Advanced Calling
Nextiva excels in its advanced calling features, offering tools beyond basic communication. Here’s a breakdown of the standout options I explored:
Call Analytics
Nextiva provides detailed call analytics, allowing me to monitor call durations, peak times, and overall usage. This feature is invaluable for businesses that rely heavily on phone interactions, as it offers insights to optimize operations.
Auto-Attendant
The auto-attendant feature lets me set up a virtual receptionist. This helped streamline call routing, ensuring customers reached the right departments without needing manual intervention. The customization options allowed me to create a professional and user-friendly experience.
Call Recording
Call recording was easy to enable and offered high-quality audio playback. This is perfect for training and compliance, as recordings can be stored and reviewed directly from the platform.
Conference Calling
I hosted several conference calls using Nextiva, and the process was seamless. It supports many participants, and the call quality remained consistent throughout. Features like screen sharing and video integration further enhanced the collaboration experience.
CRM Integration
One of Nextiva’s standout features is its integration with CRMs like Salesforce and HubSpot. This integration automatically syncs call logs and customer interactions, boosting productivity significantly.
AI-Powered Tools
Nextiva leverages artificial intelligence to provide predictive analytics and sentiment analysis. While I didn’t fully explore the AI tools, the initial results were promising, especially for customer service teams looking to gauge caller satisfaction in real time.
Performance:
Nextiva delivers exceptional performance when it comes to VoIP services. The software is built on a robust infrastructure, which ensures minimal downtime and high-quality call experiences. Calls are clear and uninterrupted, even during peak usage times. The platform uses advanced compression technologies and redundant servers to maintain optimal performance, even in inconsistent internet speeds.
I noticed that Nextiva’s call latency is impressively low, often outperforming competitors. I tested this by conducting multiple international and local calls, and the delay was virtually unnoticeable. Its system is also incredibly scalable, making it a great fit for small businesses and large enterprises. Whether I was handling a single call or a multi-party conference, the platform maintained its stability.
Ease Of Use:
Nextiva VoIP phone system can be set up in minutes. You don’t need to wait for installing this phone app. You just need a broadband internet connection and follow the setup guidelines that are available online. Moreover, Nextiva’s product experts can provide you with on-premise training, one-to-many webinars, and live video conferencing to get the most out of your business’ calling plan.
Uniqueness:
Nextiva stands out as a powerful and reliable VoIP solution. Its performance is consistently strong, and the range of supported devices ensures it can adapt to any business setup. The software’s flexibility, extensive calling, and advanced features make it a top choice for businesses of all sizes.
That said, there are a few areas where it could improve. For instance, while the mobile app is excellent, it could benefit from additional customization options. Additionally, pricing might concern smaller businesses, as some advanced features are locked behind higher-tier plans.
Verdict:
Nextiva is a powerful business phone system that gives clients flexibility and scalability. Clients can go anywhere and stay connected with everyone. If you are not near your desktop phone, a Nextiva mobile device allows you to make video and audio calls, send instant messages with team members, and see who is busy and who is available.
Get unified communications with Nextiva. Manage your business communication with a single platform without telecommuting technology and infrastructure. This solution is known as Unified Communication as a Service (UCaaS). It comprises file sharing, conference calls, instant messaging, phone calls, and video conferencing.
Whether you are a small business or a large enterprise, Nextiva’s cloud-based VoIP phone system should be your first and best bet.
User Review
Write a Review- Sometimes, the app can be a bit glitchy. The application lacks the ability to set an out-of-office message remotely, which is inconvenient. Otherwise, it works well. Billing is also a bit confusing, but pricing is reasonable.
