NinjaOne Review 2025

Currently, NinjaOne does not offer a free plan, but does offer a 14‑day free trial with full access to its IT management platform—no credit card required.

After the trial, subscriptions start at approximately $3–4 per device per month (dependent on total devices and module selection), which is compelling since you pay only for what you manage.

NinjaOne provides effective and professional online support, email support and phone calls.
● Personal experience with the NinjaOne support group
Firstly, I’d like to say that this is by far the best ITSM tool I and my team have used. The platform was easy to use, has a modern look and could easily integrate the products we use.
It has aided us in monitoring all our IT assets and network efficiently. We could easily track what was happening behind the scenes. As an MSP, it has enabled us to fully manage all our client’s patching and asset management needs.
Then, the service support was just superb, it was on another level. I’m talking about instant responses, and accurate solutions to any issues we raised. The support team was always on hand to take care of all our issues and it seemed as though we were working directly in the NinjaOne company.
It was truly awesome.
● Their additional customer resources include:
-Documentation: customers are able to access a wide range of documents that aid in familiarising you with the software.
-Webinars: the support team host webinars as a means of helping users gat acquainted with the software functionalities.
-Videos: you can also find loads of helpful videos on their platform.
-Live online: the support team is always live on social to respond to any issue and tackle it immediately.

General Features

Multi-Currency Support

Mobile App Access

Automated Reminders & Notifications

Tax Compliance

Purchase Order Tracking

Advanced Security

Audit Trail and Compliance Support

Data Import and Export

Accounting Software Integration

Incident Management

Major Incident Management

Single-Pane Agent View

AI-Powered Insight

Omni-Channel Notifications

Visual Task Boards

Guided Setup

Problem Management

Contextual Knowledge

Automated Notifications

Remediation Plans

Real-Time Analytics

Change Management

Multimodal Change

Change Success Score

Change Approval Policies

Risk Intelligence

Built-In Risk Assessment and Calculation

Request Management

Chatbot-Embedded Portals

Service Catalog Builder

Embedded Experiences

Graphical Workflow

Two-Way Notifications

Quick & Easy Approvals

Reporting

Report Designer

Report Administration

Natural Language Query

Dashboards

Get deep insights into all your workstations, laptops, servers, and network devices and get alerts on impending issues, including:
• Hardware, software, and other device details.
• System performance.
• Network performance.
• Windows services and events.

Quickly and easily remediate IT issues in the background or work with the end-user to remotely address challenges with tools including:
• On-demand, scheduled, and automated patch management.
• On-demand, scheduled, and automated script deployment.
• Fully interactive and responsive remote command-line interface and task manager.
• Integrated remote control.
• Managed antivirus.
• Mobile access to insights and remediation tools.

Better manage IT services with:
• In-depth reporting on IT assets, remediation audits, and both hardware and software inventories.
• Role- and organization-based user administration.
• An administrative credential store so business users don’t need access to admin privileges.

NinjaOne has been great since my team started using it and I would recommend it for any ITSM team. It allows easy management of products and services and offers efficient features.