NinjaRMM Remote Desktop Review For 2025
NinjaRMM Remote Desktop Plans & Pricing
NinjaRMM Comparison
Expert Review
Pros
Cons
NinjaRMM Remote Desktop's Offerings
Unlike many other remote desktop software solutions, Ninja RMM allows you to pay per device. To this end, you need to get a personalized quote from Ninja and try its software for free. There are no open or fixed price plans for this product. The company also offers a free trial with full access to all features. More importantly, you don’t need a credit card to get your free trial.
Customer Support
When it comes to customer support, a recent survey conducted by MSP Reddit placed NinjaRMM at the top of the list. Not only that, the company provides free and unlimited customer support. That is the reason they are ranked number one in customer support in accordance with an independent, third-party survey of more than 380 MSPs. The company claims that its support team is an extension of its customers. They believe in transformational, not transactional interactions. Ninja RMM helps you grow your business by providing you with marketing materials and valuable technical advice. The company offers a 24/7 live chat. Moreover, phone and email support are also available. You will be able to learn interesting facts through the blog section. The FAQ support will help you to troubleshoot any issues and know the answers to the questions in your mind.
Features & Functionality
General Features
Robust Security
Ninja ensures the security of its clients by protecting all remote sessions with 256-bit encryption and TLS. The product provides you with granular control over which organizations, end-users, and technicians have access to the remote control. The product also owns the license of Bitdefender and Webroot to allow you to schedule scans, run security audits, and remediate threats all within the single-pane dashboard (see the screenshot below).
Single Pane of Glass
With a Single Pane of Glass, you can access both Mac and Windows endpoints. There is no need to remember additional logins or learn new tools to manage all of your endpoints.
Single Click Control
A single click control allows you to take a control of attended or unattended endpoints with a single click.
Granular permissions and action logs
Open access to all endpoints can be vulnerable and invite threat actors to compromise systems and networks. Fortunately, with granular permissions and action logs, only the permitted users with correct permissions are allowed to access their assigned endpoint systems.
IT Automation
Ninja RMM allows you to automate repeatable, manual tasks and remediate issues with powerful scripting and automation capabilities. Ninja supports five scripting languages that include VBScript, ShellScript, JavaScript, Batch, and PowerShell.
Advanced Reporting
NinjaRMM powerful reporting features help you to track software and hardware assets, ensure IT compliance, and to illustrate the value of managed services that are being offered (see the screenshot below).
Administration
Integration
Ninja RMM integrates with other remote desktop software tools, including the TeamViewer, RDP, and the Splashtop.
Platform
Compatible with various operating systems and platforms.
Communication
Enable seamless collaboration with communication tools.
Software Types
Choose from standalone or integrated remote desktop solutions.
Ease Of Use:
Ninja RMM is easy to use and offers an excellent interface that is very clear and concise for every user to use. You can onboard technicians and get them billing customers faster with a UI that is easy to learn and navigate. The documentation of this product is comprehensive, easy to follow, and accurate. The NinjaRMMcan easily and quickly be deployed without any delay. It provides you with good information with regard to the computer specification.
Verdict:
Ninja RMM is a remote desktop and ITSM solution for small and midsize organizations in IT, manufacturing, healthcare, education, and even more. The product offers good features that include remote control, network monitoring, task automation, company branding, integration, patch management, background management, single pane of glass, single-click control, robust security, integration; granular permissions and action logs. Furthermore, NinjaRMM provides you with exceptional customer support, ease of use, and reasonable pricing. Therefore, NinjaRMM should be your best bet, especially if you are MSP and looking for a cost-effective remote desktop solution.
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