Square Online E-Commerce Review For 2025
Square Online eCommerce Plans & Pricing
Square Online Comparison
Expert Review
Pros
Cons
Square Online eCommerce's Offerings
I like that it’s free to get started with Square Online and access the basic features. Instead of a monthly fee, you pay 2.9% + $0.30 when you make a sale. If you want more robust features, you can take advantage of the paid plans.
Here are the Square Online pricing plans:
Free Plan ($0/month): Get started with no upfront costs, paying only transaction fees of 2.9% + $0.30 per sale, includes basic website and ecommerce functionality.
Plus Plan ($29/month): Offers additional features like custom domains, advanced site statistics, and promotional pop-ups, along with a 30-day free trial.
Premium Plan ($79/month): Includes all Plus plan features plus lower transaction fees, real-time shipping rate calculations, and priority support, also with a 30-day free trial.
Customer Support
When I explored Square Online’s customer support options, I found a comprehensive array of resources designed to assist users effectively.
Knowledge Base and Community Forum
The platform’s knowledge base is extensive, offering detailed articles and guides that cover various aspects of the e-commerce platform. The community forum serves as a valuable support channel, providing answers to a wide range of questions. This peer-to-peer interaction enhances the support experience, as users can share insights and solutions based on their experiences.
Live Support
For more immediate assistance, Square Online offers live support via phone and chat. The support representatives are well-versed in the software and are available during business hours, Monday through Friday. This ensures that users can receive timely help when needed.
Blog
The platform’s blog is a rich resource, focusing on business tips, product updates, success stories, and company news. This content not only keeps users informed about the latest developments but also provides practical advice to help businesses thrive online.
Overall, Square Online’s customer support infrastructure is robust, catering to both self-service preferences and those seeking direct assistance.
Features & Functionality
General Features
When I tested Square Online, I found that its foundation on Weebly provides a well-rounded e-commerce website builder with the features expected from a mature platform. What sets it apart is its industry-specific tools tailored for retail stores, restaurants, nonprofits, and other businesses looking to sell online seamlessly.
This online store builder is designed for businesses that want to expand their e-commerce website design while streamlining sales across multiple channels. The platform also includes SEO and marketing tools to enhance audience targeting and improve the overall shopping experience.
Top Product and Service Features of Square Online:
- Integrated payment solutions
- SEO and marketing tools
- Customizable online storefronts
- Product listing & inventory management
- Social media integration
- Point of Sale (POS) system integration
- Customer Reviews
- Shipping and fulfillment options
- Mobile optimization
- Customer loyalty programs
- Comprehensive analytics and reporting
- Inventory Syncing
- Discount Coupons
- Appointment Booking
- Payment Options
- Advanced security features
Here’s a detailed overview of the e-commerce features offered by Square Online:
Integrated Payment Solutions
When I tested the checkout process, Square Online provided multiple payment options, making transactions quick and seamless. The variety of methods, including digital wallets, ensures flexibility for customers shopping from mobile or desktop.
SEO and Marketing Tools
As an e-commerce platform with social media integration, Square Online connects with Google, Facebook, and Instagram to boost store visibility. The CMS also includes SEO features to improve rankings and drive organic traffic.
Customizable Online Storefronts
With an easy-to-use e-commerce website builder, I could customize my store’s design using pre-built templates—no coding required. This flexibility makes Square Online one of the best e-commerce platforms for small business owners who need an affordable e-commerce solution with professional design capabilities.
Product Listing & Inventory Management
The website builder allows you to list an unlimited number of products, whether you’re on the free plan or the premium plan. It supports multiple product variations, mobile product editing, and different types of images.
For inventory management, you’re able to sync online and offline sales and download detailed inventory reports. Items can even be edited in bulk using spreadsheets. Smart stock alerts and multiple product categories come standard.
Social Media Integration
I found that Square Online’s social media integration makes it easy to connect with platforms like Facebook, Instagram, and Pinterest to expand reach and drive sales. Orders placed through these channels automatically sync with the Square backend, ensuring a seamless e-commerce platform experience. This feature is essential for businesses looking to sell online while maintaining consistency across multiple marketplaces.
Point of Sale (POS) System Integration
Square Online’s CMS integrates directly with Square’s POS system, making it an excellent choice for businesses that operate both online and in-person. When I tried out the inventory management system, I saw how effortlessly it synced stock levels across physical and e-commerce stores, reducing errors and improving efficiency.
Customer Reviews
Square Online’s customer review feature enables businesses to collect and display customer feedback directly on their product pages. Customers can leave comments, photos, and ratings, providing real-world experiences that help build confidence in potential buyers. Merchants have control over which reviews are published, ensuring quality and relevance.
Shipping and Fulfillment Options
Square Online provides multiple shipping and fulfillment features, including real-time shipping rate calculations. The system integrates with major carriers, allowing businesses to automate shipping processes and provide accurate delivery costs at checkout. When I tested order fulfillment, I found the setup intuitive, making it easier to manage logistics.
Mobile Optimization
The Square Online tool ensures that your online store is fully responsive, providing a smooth shopping experience on mobile devices, which is crucial for capturing the growing number of mobile shoppers.
Customer Loyalty Programs
Square Online includes built-in customer loyalty programs, making it one of the best e-commerce platforms for small business owners focused on retention. When I explored this feature, I could easily set up discounts and rewards for repeat customers, boosting engagement and long-term sales.
Comprehensive Analytics and Reporting
The CMS platform provides detailed analytics on your store’s performance, helping you make informed decisions based on sales trends, customer behavior, and other key metrics.
Inventory Syncing
Square Online shines in its ability to connect your online and offline operations with a single inventory management interface. You’ll always have accurate stock levels and can even set up smart reorder level alerts so you can keep up with demand at all times.
Discount Coupons
You’re able to manage all your discount coupons from within Square Online to drive new and repeat sales. The options include expiring coupons, coupons with a limit on the number of times they can be redeemed, or coupons tied to specific products.
Appointment Booking
From within Square, you’re able to set up a calendar and allow your visitors to book right from your website. It’ll send out automated SMS and email reminders, set up recurring appointments, and charge fees for cancellations.
Payment Options
Square is a payments solution itself so it seems to have chosen to forego most integrations with other payment tools. It supports Apple Pay, Google Pay, and PayPal but all other payments will have to go through its infrastructure. Customers can request to have their card information keyed in and this is a different type of transaction in the eyes of Square and attracts different fees.
Advanced Security Features
Every eCommerce store that uses Square Online has a secure SSL certificate attached to it. Square Online is PCI DSS certified all the way to level one.
Your customers’ credit card numbers and other sensitive payment information aren’t stored in a place where you can access them. Square takes care of that. The company takes extra security measures. The private information of its customers and your customers is only shared with the people who must know it. Two-factor authentication is enforced for administrative system access.
Design
Square Online has a surprisingly small collection of templates. Even though they’re high-quality, it would be nice to see more. The templates are divided based on categories such as retail, restaurant, nonprofits, and a few miscellaneous templates that don’t fit well into a specific category. It’s important to note that the templates are designed around specific business types and come with features to support them. For example, restaurant templates have features that would be incompatible with a nonprofit brand. It doesn’t have the most flexibility but it will allow you to build good-looking websites.
Multimedia Automations
Square Online allows users to enhance their websites by embedding videos from platforms like YouTube and other hosts. Users can upload custom video files, embed external video content and widgets, and use a video as a section background with a Square Online Plus or Premium subscription.
Marketing
Square online does a good job of providing additional marketing tools to get your store in front of the right people. It has list building tools, email list segmentation, and analytics for email campaigns. Additionally, it provides SMS marketing, discount code and coupon creation, and deep marketing analytics to understand how your initiatives are performing.
- Social Media Integration – Square Online connects with Facebook, Instagram, and Pinterest, allowing businesses to sell directly through social media. Orders automatically sync with Square’s backend for streamlined inventory management.
- Abandoned Cart Tools – Automated email reminders help recover lost sales by prompting customers to complete purchases. Starting in 2025, this feature will require Square Marketing for setup.
- Newsletter Tool – Square Online lacks a built-in newsletter tool, but users can integrate third-party email marketing services via custom forms and widgets to collect subscribers.
- Monetization – Supports sales of physical and digital products, subscriptions, and services, with secure payments through credit cards, Apple Pay, Google Pay, and Afterpay.
- Product Reviews – Available on paid plans, this feature allows businesses to showcase customer testimonials on their e-commerce website, boosting credibility and conversion rates.
- Widgets and Apps – Businesses can enhance their e-commerce website by embedding external content like Google calendars, custom forms, and reservation services, improving user experience and site functionality.
Hosting
Square Online offers a free custom domain for the first year with paid plans, making it an affordable e-commerce solution for businesses looking to sell online. This feature helps establish a professional e-commerce website without extra upfront costs.
Performance:
When I evaluated Square Online’s performance, I focused on key aspects such as speed, reliability, and feature set to determine its suitability as an e-commerce platform for businesses aiming to sell online.
Speed
In my experience, Square Online delivers satisfactory loading times for most e-commerce websites. However, some users have reported slower page loads, which could impact the overall shopping experience. It’s essential to optimize images and limit the use of heavy scripts to enhance site speed.
Reliability
Square Online is known for its dependable uptime, ensuring that your online store remains accessible to customers consistently. The platform’s infrastructure is designed to handle varying traffic levels, providing a stable environment for selling online. This reliability is crucial for maintaining customer trust and ensuring uninterrupted sales operations.
Feature Set
Square Online offers a comprehensive suite of features tailored for small to medium-sized businesses. The platform includes built-in inventory management, customizable templates for e-commerce website design, and seamless integration with social media channels, enhancing your online presence. Additionally, it provides essential tools like SEO optimization and mobile-responsive design, which are vital for reaching a broader audience and improving search engine rankings.
Square Online presents a reliable solution for businesses seeking an affordable e-commerce platform with a rich feature set. While there may be occasional concerns regarding site speed, proper optimization can mitigate these issues, making it a strong contender among top e-commerce platforms.
Ease Of Use:
When I tested Square Online, I found its e-commerce website builder to be intuitive and user-friendly. The platform offers a basic editor that lets you drag and drop elements—such as Instagram feeds, custom headers, and location information—into different sections of your online store. Once placed, elements snap into position, aligning seamlessly with your chosen template. This setup ensures a professional e-commerce website design without requiring coding skills.
Drag-and-Drop Editor
The editor is designed to make selling online simple. When I tried out the customization options, I could easily rearrange sections, add new elements, and tweak page layouts without breaking the design. Unlike some e-commerce platforms, which require coding for customization, Square Online keeps it straightforward.
Minimal Learning Curve
If you’ve used an online store builder before, Square Online will feel familiar. When I explored the dashboard, I noticed that all essential tools—like inventory management, product listings, and payment settings—are clearly labeled. The platform is one of the best e-commerce platforms for small business owners because it’s easy to set up and manage without technical expertise.
Mobile-Responsive Design
A big plus is Square Online’s mobile-responsive design. When I tested the platform on different devices, I saw that pages automatically adjusted for smartphones and tablets. For business owners who want an affordable e-commerce solution, this feature ensures a smooth shopping experience for customers on any screen.
Here’s a quick tutorial to help you set up:
Uniqueness:
When I tested Square Online, its seamless integration with Square’s POS system stood out. Unlike many e-commerce platforms, it simplifies syncing in-person and online sales. Plus, its affordable e-commerce solutions include built-in SEO and inventory management, making selling online easier.
Verdict:
Square Online is an eCommerce website builder many years in the making. It’s derived from Weebly and has a clear emphasis on ease of use so nontechnical or inexperienced users will be able to get started quickly. There’s a wide range of marketing tools to enhance your sales like SMS marketing, email collection, email marketing, and more. There are robust inventory management and syncing features, different fulfillment options, and social marketplace integrations.
The pricing plans are in line with what you’ll see from dedicated eCommerce site builders but if you register for the highest plan, you’ll get a reduced payment processing fee. The design options are limited because it caters to an audience that’s not overly technical, but your website can still look great. All things considered, Square Online is a great choice for launching an eCommerce store.
User Review
Write a Review- Interface is intuitive in every way!
- Would like to see more custom abilities. That's the artist in me though. Great themes overall.
- Live phone support and good service all together.
- Somethings are glitchy when building your store online..
- Amazing shipping and payment options. Great for any type of business, especially those that are just starting. Love the sales link option for FB as well!
- Nothing negative to say here. Very happy with this eCommerce software.
