Acuity Scheduling Tool Review (2025)
Acuity scheduling Plans & Pricing
Acuity Comparison
Expert Review
Pros




Cons

Acuity scheduling's Offerings
The software offers 4 packages for users, depending on the scale of your operation. There’s a discount to the Acuity scheduling cost if paid annually and a 7-day free trial for undecided users to try before having to commit.
Emerging
This plan is for entrepreneurs who need to get their business up and running. It costs $20/mo ($16/mo if paid annually) with features for:
- Unlimited services and appointments
- 1 Calendar
- and deposits through Stripe, Square, or PayPal
- Confirmation, reminder, and follow-up emails
- Automatic time zone conversion
Growing
For expanding businesses that want to streamline their existing workflow and engage clients more. It costs $34/mo ($27 if paid annually). It includes all Emerging features +
- Text message reminders
- Offer appointment packages
- Up to 6 calendars
- Packages and subscriptions
- Gift certificates
- Resource management
Powerhouse
This is a plan for large corporations that want to be able to tailor the platform to their brand and serve multiple locations. It costs $61/mo ($49 if paid annually). It includes all growing features plus:
- Sign BAA for HIPAA compliance
- Up to 36 calendars
- More Scheduler customization
- Multiple time zones for different staff/locations
- Custom API + and CSS for developers
Enterprise
This is a customizable plan for users who want specialized support and even more customization. You can get a custom quote from the Acuity support team depending on your business’s size and needs. Includes all Powerhouse features +
- Dedicated account manager
- Unlimited Scheduling instances
- Custom BAA
- Enterprise Dashboard
- Additional APIs
Customer Support
Acuity Scheduling tool does not offer phone support, preferring email as their main communication channel. The help center contains tutorials and guides that cover all aspects of setup and use.
Help Center: This resource provides a library of articles, tutorials, and FAQs, guiding users through common tasks and troubleshooting.
Contact form: Filling out a contact form on the website is the first point of contact for in-person support. My request was processed and directed to the right representative for further correspondence by mail.
Email: Acuity scheduling tool runs a support email that can be reached at support@acuityscheduling.com. I reached out for some support and got a response in 2 days.
Live chat: The Acuity Scheduling app offers a live chat feature through Squarespace. It offers an automated response before putting you on to real time assistance available on weekdays from 4:00 AM to 6:00 PM ET.
Forum: This is a community where users can share their experiences, ask questions, and get advice from other Acuity scheduling tool users and product experts.
Hire an Expert: For businesses needing more tailored support, Acuity offers access to vetted professionals who can help with custom implementations and advanced configurations.
Dedicated account manager: Acuity Enterprise customers get a dedicated account manager to help their team, set up your account, and ensure you’re getting the most out of Acuity Enterprise’s features.
Features & Functionality
Scheduling features
Acuity Scheduling offers a comprehensive range of features that cater to various scheduling needs. Here’s an overview:
- Appointments
- Customizable scheduling pages
- Client intake form
- Calendar synchronization
- Availability management
- Automated reminders
- Customization options
- Multi-platform access
- Resource management
- Third-party integrations
- Analytics and reporting
- Customizable booking page
- Automated notifications and reminders
- Multi-location management
- Client profile management
- Recurring appointments
- HIPAA compliance (Powerhouse plan)
- Payment integrations (Stripe, Square, PayPal)
- No-show protection with stored card options
- Appointment packages and subscriptions
- Class, workshop, and group scheduling
- Calendar sync and staff management
- Mobile app for on-the-go management
- Social media and email marketing integrations
Online Scheduling
Appointments:
Acuity Scheduling tool allows users to book appointments directly through a user-friendly web interface. Clients can access your scheduling page without needing to communicate back and forth for a suitable time. They can also set up recurring appointments and payments, which is useful for membership or subscription-based services. You can create multiple appointment types for different services, allowing clients to book the appropriate session easily. Group appointments are also available for users who need a conference meeting scheduler or classroom setting.
Customizable Scheduling Pages:
Users can customize their scheduling tool page with their business name, logo, colors, and fonts. You can also choose between a monthly or daily calendar view. These pages can be shared via email, embedded on business websites, or linked through social media. This makes it easy for clients to book appointments without navigating away from your branding.
Client Intake Forms:
You can collect specific information from clients before they book an appointment through customizable intake forms. Emails, medical histories, preferences — anything that may be valuable to your business.
Calendar Management
Calendar Sync:
The tool offers one-way and two-way sync with Google, Outlook, and iCloud calendars, making it easier to manage your schedule. This keeps your appointments consistently updated across platforms and helps prevent double bookings.
Availability Management:
Acuity allows you to set regular hours of availability or specific hours for each day. There are also options and conditions to override them if needed.
Automated Reminders:
Automated email and SMS reminders are sent for upcoming appointments to keep clients informed about their scheduled meetings. You can also set up in-house staff reminders for better team collaboration.
Customization Options:
Users can customize their booking pages, templates, and notifications to align with their brand needs. This flexibility allows businesses to present a cohesive brand image while enhancing the client experience. For advanced users, Acuity allows for further customization using CSS.
Multi-platform Access:
Acuity is accessible via web and mobile apps for both iOS and Android, allowing users and administrators to manage appointments from any device.
Resource Management:
This works by factoring the rooms or resources available for the number of appointments happening at one time across multiple calendars. They are an additional restriction on top of your Availability and Scheduling Limits, making sure your schedule is optimized.
Additional Features
Analytics and Reporting:
Users can access insights into booking trends and productivity metrics, helping businesses optimize their scheduling processes. Analytics tools can identify peak booking times and client behavior patterns.
Payment Integration:
This allows for use of payment processors like PayPal, Stripe, and Square to accept payments during the booking process. This simplifies financial transactions and enhances cash flow management for businesses.











Add-Ons
Payment Integration:
This allows for use of payment processors like PayPal, Stripe, and Square to accept payments during the booking process. This simplifies financial transactions and enhances cash flow management for businesses.
Third-party Integrations:
Acuity integrates with dozens of third-party applications, encompassing accounting software, email marketing tools, video conferencing platforms, CRM systems, project management software, among others.
Payment Integration is easy and allows for use of payment processors like PayPal, Stripe, and Square to accept payments during the booking process. This simplifies cash flow management for businesses.





Platforms
Accessible across various platforms for versatile use.






Performance:
Acuity Scheduling tool is perfect for entrepreneurs and service providers businesses that want an efficient way to manage appointments. Its approach to scheduling, rescheduling, and payment makes it an easy product to integrate into your daily workflow.
Speed
Setting up my calendars was quick and easy, with no visible lag. Adding new bookings or updating availability was instant and on a singular page. The booking pages load fast for clients and any changes to appointments go through right away. Automated reminders and notifications fire off just as scheduled.
Mobile Performance
There is a mobile-responsive website and a dedicated mobile app available for iOS and Android. Scheduling on-the-go is smooth for administrators and users, and alerts are prompt. The interface is clean and easy to use, though some features like integration management and advanced customization are absent from the mobile version of the Acuity scheduling software.
User Interface (UI) and User Experience (UX)
Acuity boasts a minimalist yet intuitive interface for the meeting scheduler. Navigation is straightforward, with no training required. The scheduling pages for clients are just as pleasant. Customization is easy, except for the advanced customization options which require some experience with CSS.
Scalability
Acuity Scheduling tool adapts well to growing businesses, with more calendars and locations added the higher the plan. It handles an increase in users, appointments, and integrations without significant drops in performance. The platform efficiently supports large volumes of bookings for businesses with high traffic or multiple staff handling appointments simultaneously. It also handles joint appointments for group consultations or classes well.
Integration Efficiency
Acuity integrates seamlessly with popular calendars, as well as payment solutions like Stripe, and PayPal. It also integrates perfectly with services within the Squarespace suite. I was able to connect my external calendar easily with no hitch, although sync delays have been reported by other users.
Customization Speed
Customizing appointment settings, booking pages, and other parts of the workflow is relatively straightforward. Deeper customization like CSS altering for branding may require some more time and effort.
Automation Performance
The customizable intake forms are really good for streamlining appointments. Reminders, confirmations, and follow-ups are available to set up and customize to eliminate delays.
Ease Of Use:
UI and Design
Acuity offers a simple, intuitive interface that provides easy access to every important feature. Navigation is easy and the platform can be easily customized to fit your business aesthetics. Advanced customization (CSS-level changes) may require some technical knowledge.
Onboarding and Setup
The setup process is quick, with industry-specific templates to speed it up. You can also easily import your existing calendars like Google and Outlook. There’s a slight learning curve, but Acuity provides clear guidance and helpful prompts during their comprehensive onboarding.
Booking and Scheduling
Bookings are quick to complete and they update in your calendar just as fast. You can also embed your booking tools directly into your website, whether it’s hosted via Squarespace or not. Shareable links can be used by clients on any device and adjust for every timezone. Features like group appointments, waiting lists, and booking confirmations enhance the overall user experience
Automation and Efficiency
The software excels at automating routine tasks like sending appointment reminders and follow-ups. The payment integrations are also very helpful for freeing up time and reducing administrative burdens. Everything from initiation of appointment to payment for service can run with little manual supervision.
Accessibility and Support
Acuity is accessible on both desktop and mobile platforms, with a dedicated mobile app for Android and iOS users. Changes made on one device reflect instantly on others. For support, users can reach out to a responsive email team, and there is a robust knowledge base which I found very detailed. The absence of phone support might be a drawback for some.
Scalability
Acuity can accommodate businesses of all sizes—from solopreneurs to larger teams with multiple locations. The software remains user-friendly with scale and offers features like group discounts, and staff scheduling. Higher-tier plans also unlock advanced options, such as HIPAA compliance and API access, making sure the software evolves alongside business needs.
Verdict:
Efficient scheduling saves time, cuts costs, and boosts customer satisfaction. Acuity Scheduling puts you in control, with customizable booking pages and seamless payment integration to keep everything running smoothly. It’s a great tool for anyone whose appointments are transactional and need a scheduler to ease their process from start to finish.