Top Zendesk Alternatives

Here are the best alternatives to Zendesk. Explore top Zendesk competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Zendesk and may better align with your needs.

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Price - Starting from

Pay-Per-Device

Custom

/

Free Trial

Price - Starting from

Starter

$19

/mo /agent

Price - Starting from

Help Desk

$3600

/year

30-day FREE trial

Expert Pros

Light weight and provides easy control and management.

Ease in creating a policy for a particular customer.

Easily integrate third party tools.

Provided detailed information of every device whether hardware or software.

Expert Pros

Ease of automation and workflow creations

Easy to set up and maintain

Optional PPM features for small-scaled projects

Expert Pros

Highly customizable to fit a company's needs

Great asset visualization and network detection

Ease of integration to other services such as Slack and MS Teams

Option for either cloud or on-premise deployment

Expert Cons

Many functionalities, it gets confusing to use at times.

No in-built distribution method.

Backup functionality still a bit outdated.

Expert Cons

Support is a little slow to resolve issues & there is a language barrier

Out-of-the-box integrations are limited

Unable to add form fields across multiple forms or submission types

MFA management of users restricted to manage by the owner

Expert Cons

It can be difficult to create customized reports

Learning curve for admins to configure templates

Feature requests can be expensive