Top Zendesk Alternatives

Here are the best alternatives to Zendesk. Explore top Zendesk competitors offering similar features, benefits, and functionality. Choose the one that meets your needs, whether you want better pricing, advanced features, or enhanced customization. Use this comparison to discover tools that compete with Zendesk and may better align with your needs.

ServiceNow
Jira Service Management
Freshservice
Price - Starting from
IT Service Management
$100
/mo
Price - Starting from
Free
$0
/user
/month
Price - Starting from
Starter
$19
/mo /agent
Expert Pros
Market leader with ~40% ITSM market share
Advanced automation and AI-driven workflows
Scales with enterprise growth
Strong analytics and reporting
Expert Pros
Covers the full IT service lifecycle: requests, incidents, changes, assets, and more
Clean, customizable queues and request portals
Powerful automation and AI features to speed up ticket handling
Strong collaboration tools with Jira Software and Confluence integration
Expert Pros
Ease of automation and workflow creations
Easy to set up and maintain
Optional PPM features for small-scaled projects
Expert Cons
Expensive compared to other ITSM software
Steep learning curve for IT admins
Complex customization requires skilled developers
Can be too much for SMBs with smaller IT teams
Expert Cons
Automation rules can have a learning curve for new users
Mobile app is functional but lacks full desktop capabilities
No phone or live chat support; ticket-based only
Expert Cons
Support is a little slow to resolve issues & there is a language barrier
Out-of-the-box integrations are limited
Unable to add form fields across multiple forms or submission types
MFA management of users restricted to manage by the owner

Zendesk ITSM Alternatives

  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Higher prices
  • Lacks Audit Trail and Compliance Support
  • Lacks Omni-Channel Notifications
ServiceNow
4.2
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Higher prices
  • Lacks Audit Trail and Compliance Support
  • Lacks Omni-Channel Notifications
4.2
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Higher prices
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
Jira Service Management
4.2
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Higher prices
  • Lacks Multi-Currency Support
  • Lacks Tax Compliance
4.2
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Lacks Risk Intelligence
Freshservice
4.5
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Lacks Risk Intelligence
4.5
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Lacks Multi-Currency Support
NinjaOne
4.6
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Single-Pane Agent View
  • Has Automated Notifications
  • Lacks Multi-Currency Support
4.6
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Automated Notifications
  • Lacks Audit Trail and Compliance Support
Atera
4.8
  • Lower prices
  • More user friendly
  • Better help and support
  • Higher overall expert rating
  • Has Automated Notifications
  • Lacks Audit Trail and Compliance Support
4.8
  • Better help and support
  • Has Automated Notifications
  • Lower overall expert rating
  • Lacks Single-Pane Agent View
  • Lacks Guided Setup
SolarWinds
3.9
  • Better help and support
  • Has Automated Notifications
  • Lower overall expert rating
  • Lacks Single-Pane Agent View
  • Lacks Guided Setup
3.9